IT Support Engineer - EU/UK (London office hybrid role)
We are looking for a Support Engineer to join our global IT team. Marqeta’s IT Support Specialist provides support and optimization of the productivity of our internal customers in a positively delightful way. The ideal candidate should be experienced with Macbook Systems Administration, SaaS Systems Administration, Asset Management, Video Conference systems, and A/V Events within an engineering organization, as well as have a strong ability to drive projects, escalations, and team deliverables in a fast-paced environment building for scale. We are looking for an outgoing proactive person who is also comfortable delivering training and presentations to big audiences.
This role will be performed from our London office a few days a week (hybrid model with flexibility). We’d love for you to join us!
The Impact You'll Have
- Resolve a variety of moderately complex issues using established processes and procedures.
- Resolve tickets of varied degrees of complexity, collaborating with junior, senior, and lead support engineers.
- Contribute to problem resolution and ticketing system improvements.
- Having complete knowledge of all departmental policies and procedures, materially participate in process improvement, including composing and maintaining process documentation.
- Manage the health of the Support ticket queue (e.g., assign tickets, audit ticket health).
- Frequently exceed customer expectations resulting in consistently high customer satisfaction perception, feedback, and CSAT scores.
- Combine your expertise in the majority of relevant functional technology areas with skills in other domains to resolve complex problems and optimise services.
What We’re Looking For
- Minimum 2+ years of relevant technical experience
- Bachelor’s degree in Computer Information Systems or similar.
- Experience with various operating systems (e.g. Windows, Linux, OS X).
- Customer-centric mindset with an uncompromising commitment to deliver outstanding service globally.
- Strong communication skills (both verbal and written communication).
- Passion for continuous learning and improvement.
- An understanding of the importance of asset management and the asset lifecycle.
- Detail-oriented: including maintaining and updating IT documentation and procedures.
- Experience in using scripting language for automation.
- Working knowledge of a broad range of hardware such as servers, laptops, printers, IP phone systems, A/V, and mobile devices.
Nice-To-Haves
- Certifications or experience in Mac OS, Jamf, Jira, Airwatch, G-Suite, Okta, networking fundamentals (e.g., CCNA, CompTIA Network+), ITIL, large language model/generative AI
- Familiarity with the Fintech industry.
Your Manager
Recruiter For This Role
- Louise Devlin
Typical Process
- Application Submission
- Recruiter video call
- Hiring manager video call
- Virtual “Onsite” consisting of 3, 45 min calls
- Offer
Compensation and Benefits
- Premium Private Medical and Dental coverage
- Generous time off program with additional “Floating Holiday days”
- Retirement savings program with company contribution
- Equity in a publicly-traded company and an Employee Stock Purchase Program
- Monthly stipend to support our remote work model
- Annual development stipend to support our people growth and development
- Family-forming benefits and up to 20 weeks of Parental Leave
- Wellbeing programs i.e Modern Health, HealthKick and more
About Marqeta
Marqeta is on a mission to change the way money moves. We’re one of the earliest enablers of embedded finance, a market opportunity sized up in the trillions. Our card issuing platform provides unprecedented flexibility and control for companies to issue cards, authorize transactions, and manage payment operations in real time. Marqeta is powering the most well known brands in the new economy (Block, Cash App, Affirm, Instacart, Doordash, Uber, Walmart, etc). You don’t need to be a Payments expert to join the Marqeta Team, let us help you with that. This is the opportunity of a lifetime to work with innovators around the world and unlock equitable financial access for all.
Marqeta’s Values
– Intentional Curiosity: We believe in asking the questions others shy away from. True progress comes from understanding today’s realities while challenging ourselves to do better and take on the status quo.
– Thoughtful Responsibility: We believe that every interaction with our technology and platforms matters. Businesses and livelihoods rely on our work, so we strive for excellence and accountability every day with the highest standards for failsafe technology and compliance.
– Innovative Simplicity: We believe that simplicity is powerful, especially in innovation—making a tool work better or finishing that feature that makes everyone smile. Our customers face a lot of complexity. We’re not here to add more.
– Shared Success: We believe the measure of our success is the success of our employees, customers, and communities. From local businesses to big corporations, our impact goes deep and wide. And we’ve got the results to prove it.
– Passion to Thrive: We believe anyone with a better idea should be able to change the game for our company and our customers. We solve big problems for our customers and draw energy from that challenge and opportunity.
Equal Employment Opportunity, Accommodations and Privacy
Marqeta is proud to be an equal opportunity employer that gives consideration to all qualified applicants regardless of race, ancestry, national origin, color, Indigenous, citizenship, religion/creed, sex, sexual orientation, gender identity, gender expression marital status, family status, disability, veteran status, criminal histories consistent with legal requirements, or any other characteristic protected by applicable law.
Our dedication to diversity and inclusion extends beyond the categories above. Review Marqeta’s ESG Report to see that dedication in action. Fostering an environment where everyone feels valued and respected creates a stronger and more innovative team at Marqeta. We celebrate the unique contributions of each individual and empower all members of our organization. Join us in building a company where diversity thrives and everyone can be their authentic selves.
If you require reasonable accommodation for the application process and beyond (including due to a disability), please submit this form and we will be more than happy to assist you. Marqeta will make reasonable accommodations for candidates when needed in accordance with applicable law. The Applicant and Candidate Privacy Notice applies to the personal data that you directly provide to us or that we collect during the application and candidate recruitment process.
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