Quality Assurance Risk Ops Senior Analyst

As Marqeta’s Quality Assurance Senior Analyst, you will work with our first-class Risk Ops Quality Assurance team to oversee the risk operations of our clients. 

This role can be performed in a hybrid work model (Tuesday, Wednesday, Thursday onsite) from our Warsaw office. We’d love for you to join us!

The Impact You’ll Have

• Conduct tests and inspections of processes against policies, procedures and  regulatory requirements to evaluate quality performance, ensuring consistency of our BPO in scoring and adoption of the QA framework.
• Report performance and track areas of improvement on multiple levels, both internally and externally.
• Perform trend analysis on evaluation data and provide feedback.
• Develop and establish controls in collaboration with our Compliance/Legal Team and third-party partners.
• Coordinate with other specialists to continuously improve and evolve the QA framework and scorecards, including the development of new QA functions.
• Work closely with our internal and external support and compliance teams to ensure all policies are being followed and make recommendations for improvement.
• Ensure adherence to governance, standards, and protocols by overseeing risk operations and compliance processes to align with internal frameworks, regulatory requirements and industry best practices.
• Establish strong relationships across cross functional teams to foster a sense of inclusiveness and ensure alignment. 
• Clearly articulate challenges and recommendations to all levels of stakeholders.

Who You Are

• 3+ year experience in an Audit/Quality Assurance role, or similar experience in an oversight/compliance environment.
• Overall 5+ years of experience in AML/KYC/Sanctions for US and/or European entities.
• Bachelor’s degree in risk management, business, economics, communications, statistics, finance or related field or equivalent experience
• Strong analytical and problem-solving skills, with the ability to analyze trends, uncover opportunities, and make recommendations for improvement.
• Ability to create a vision and translate it into detailed and prioritized plans, with ongoing action and tracking over various timeframes.
• Great organizational skills with a proven ability to prioritize, manage, and deliver multiple, complex projects on time.
• Experience in governance, standards, and protocols related to risk management and compliance, ensuring that processes and operations adhere to established frameworks and regulatory guidelines.
• Ability to create a vision and translate it into detailed and prioritized plans, with ongoing action and tracking over various timeframes.
• Desire to build and implement new processes that improve the experiences of our customers and increase efficiencies of our support operations teams.
• Excellent interpersonal, verbal, written communication, and presentation skills, with a proven ability to work with and influence cross-functional teams.
• Curiosity, creativity, motivation, and capability of working on your own as well as part of a globally distributed team.
• Positive outlook and supportive attitude, with a commitment to constructive feedback and coaching.

Nice-To-Haves

• CAMS, ICA, SCS or similar industry related certifications.
• Lean Six Sigma certification.

Your Manager

• Mauro Martino

Recruiter For This Role

• Agata Wojciechowska

Typical Process

• Application Submission
• Recruiter phone call
• Hiring manager video call
• Virtual “Onsite” consisting of 4-5, 45 min calls
• Offer!

At this point, we hope you're feeling excited about the role. You're encouraged to apply even if your experience doesn't precisely match the job description. Your skills and passion will stand out—and set you apart—especially if your career has taken some extraordinary twists and turns. We know the confidence gap and imposter syndrome can get in the way of meeting spectacular candidates, so again, don’t hesitate to apply — we’d love to hear from you.

About Marqeta

Marqeta is on a mission to change the way money moves. We’re one of the earliest enablers of embedded finance, a market opportunity sized up in the trillions. Our card issuing platform provides unprecedented flexibility and control for companies to issue cards, authorize transactions, and manage payment operations in real time. Marqeta is powering the most well known brands in the new economy (Block, Cash App, Affirm, Instacart, Doordash, Uber, Walmart, etc). You don’t need to be a Payments expert to join the Marqeta Team, let us help you with that.  This is the opportunity of a lifetime to work with innovators around the world and unlock equitable financial access for all.

Marqeta’s Values

– Intentional Curiosity: We believe in asking the questions others shy away from. True progress comes from understanding today’s realities while challenging ourselves to do better and take on the status quo. 

– Thoughtful Responsibility: We believe that every interaction with our technology and platforms matters. Businesses and livelihoods rely on our work, so we strive for excellence and accountability every day with the highest standards for failsafe technology and compliance.

– Innovative Simplicity: We believe that simplicity is powerful, especially in innovation—making a tool work better or finishing that feature that makes everyone smile. Our customers face a lot of complexity. We’re not here to add more.

– Shared Success: We believe the measure of our success is the success of our employees, customers, and communities. From local businesses to big corporations, our impact goes deep and wide. And we’ve got the results to prove it.

– Passion to Thrive: We believe anyone with a better idea should be able to change the game for our company and our customers. We solve big problems for our customers and draw energy from that challenge and opportunity.

Equal Employment Opportunity, Accommodations and Privacy 

Marqeta is proud to be an equal opportunity employer that gives consideration to all qualified applicants regardless of race, ancestry, national  origin, color, Indigenous, citizenship, religion/creed, sex, sexual orientation, gender identity, gender expression marital status, family status, disability, veteran status, criminal histories consistent with legal requirements, or any other characteristic protected by applicable law. 

Our dedication to diversity and inclusion extends beyond the categories above. Review Marqeta’s ESG Report to see that dedication in action. Fostering an environment where everyone feels valued and respected creates a stronger and more innovative team at Marqeta. We celebrate the unique contributions of each individual and empower all members of our organization. Join us in building a company where diversity thrives and everyone can be their authentic selves.

If you require reasonable accommodation for the application process and beyond (including due to a disability), please submit this form and we will be more than happy to assist you. Marqeta will make reasonable accommodations for candidates when needed in accordance with applicable law. The Applicant and Candidate Privacy Notice applies to the personal data that you directly provide to us or that we collect during the application and candidate recruitment process.