Lead Onboarding Project Manager

As Marqeta’s Lead Onboarding Project Manager for our Strategic Account Segment, you will  be a vital part of our mission to change the way money moves. You'll work within our GTM team, which comprises four critical functions: Revenue, Strategy & Operations, Customer Solutions & Delivery, and Partnerships.  This position will be dedicated to the project implementation efforts for our strategic accounts and any new programs, expansions or change requests and work closely with our account team and coordinate with cross functional teams to ensure the successful delivery of these projects. The ideal candidate is organized, communicative, resourceful, and motivated.

We work Flexible First. This role can be performed remotely anywhere within the United States or from our Oakland, CA headquarters. 

We’d love for you to join us!

The Impact You'll Have

• Work with customers, payment networks, banks, vendors, and cross-functional teams to ensure program delivery with accuracy and the highest level of quality.
• Act as the primary point of contact for customers during implementation and be able to design a customized implementation approach to align with the customer's specific needs.
• Use project management tools and methodologies to deliver projects on time and to exceptional standards.
• Develop deep relationships with our customers and understand their unique business objectives, challenges, and success criteria.
• Communicate effectively in a regulated and technical environment, partnering with revenue leads on customer needs.

Who You Are

• Typically requires a minimum of 8 years of related experience with a Bachelor's degree; or 6 years and a Master's degree; or equivalent experience and PMI certification.
• Customer Experience Obsessed: You take a personalized approach to your project management and know the nuances and preferences of your customer.
• A Master of Time Management: You consistently meet deadlines through effective scheduling and resource allocation. Is able to create realistic timelines and monitor progress against key milestones.
• Exceptionally Organized: You exhibit strong organizational abilities with meticulous attention to detail. You can manage multiple priorities simultaneously while maintaining accuracy in all project documentation and tracking systems.
• A Natural Problem-Solver: You identify challenges proactively and implement effective solutions. You think critically to troubleshoot issues that may impact project timelines or deliverables.
• A Relationship Builder: You develop and maintain productive working relationships and you demonstrate diplomacy when managing competing interests and priorities.
• Strong Communicator: You demonstrate strong verbal and written communication skills with the ability to effectively convey information and ensure all stakeholders remain informed.
• Self-Motivated: You take initiative, work independently, and are able to anticipate needs and proactively address potential roadblocks.
• Highly Adaptable: You navigate changing priorities with ease and maintain composure during high-pressure situations. You can quickly adjust your approach based on evolving project requirements.

Nice-To-Haves

• Background in payments or financial services
• Experience with implementation projects for enterprise customers
• Experience with Smartsheets, Jira, Salesforce, and other collaboration tools
• Experience supporting Revenue-facing teams in a POD sales structure

We hope you're feeling excited about the role. You're encouraged to apply even if your experience doesn't precisely match the job description. Your skills and passion will stand out—and set you apart—especially if your career has taken some extraordinary twists and turns. We know the confidence gap and imposter syndrome can get in the way of meeting spectacular candidates, so again, don’t hesitate to apply — we’d love to hear from you.

Your Recruiter

Louise Devlin (Please apply via the careers page, thank you!)

Typical Process

• Application Submission
• Recruiter phone call
• Hiring manager video call
• A virtual presentation to a panel of Marqetans followed by a Q&A session.
• Director-level virtual meet and greet.
• Offer!

Compensation and Benefits

Marqeta is a Flex First company which allows you to choose your best working environment, whether that be from home or at a company office. To support Flex First, we calibrate pay to a competitive value according to working location. Compensation is aligned according to three tiers within the United States:

• National: A baseline tier that applies to most of the geographic territory of the United States.
• Premium: Slightly elevated from the National tier, and oriented toward a narrower set of higher cost-of-living areas, such as Los Angeles CA and Seattle WA
• Premium Plus: A tier for the most expensive working areas, like the San Francisco Bay area and New York City.

Visit this page or consult with a Recruiter to determine which tier would be applicable to you.

When determining salaries, we consider several factors including, but not limited to, skills, prior experience, and work location. The new-hire base salary range for this position is:

• National: [$123,300] - [$154,100]
• Premium: [$133,400] - [$166,800]
• Premium Plus: [$145,000 ] - [$181,300]

We also believe in recognizing the contributions of our people. That's why we award annual bonuses to eligible employees, rewarding both individual performance and the success of the entire company.

Along with monetary compensation, Marqeta offers

• Multiple health insurance options
• Flexible time off – take what you need
• Retirement savings program with company contribution and after tax contributions
• Equity in a publicly-traded company and an Employee Stock Purchase Program
• Family-forming benefits, fertility support, and up to 20 weeks of Parental Leave
• Free therapy sessions, financial and professional coaching, and legal advice
• Monthly stipend to support our remote work model
• Annual “development dollars” to support our people growth and development

About Marqeta

Marqeta is on a mission to change the way money moves. We’re one of the earliest enablers of embedded finance, a market opportunity sized up in the trillions. Our card issuing platform provides unprecedented flexibility and control for companies to issue cards, authorize transactions, and manage payment operations in real time. Marqeta is powering the most well known brands in the new economy (Block, Cash App, Affirm, Instacart, Doordash, Uber, Walmart, etc). You don’t need to be a Payments expert to join the Marqeta Team, let us help you with that.  This is the opportunity of a lifetime to work with innovators around the world and unlock equitable financial access for all.

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Marqeta’s Values

– Solve for the Customer: With a deep understanding of our customers' business and empathy for their needs, we deliver products and services that drive their success. Earning and keeping their trust guides everything we do.

– Do What's Right: Knowing businesses and livelihoods depend on us, we pursue solutions that disrupt responsibly and deliver high-quality results that our customers count on. We own our work from start to finish.

– Simplify and Innovate: We approach challenges with curiosity and take smart risks. Innovation comes from finding better, simpler ways to achieve extraordinary outcomes.

– Win as a Team: We succeed together by embracing diverse perspectives and pushing each other to raise the bar. We lead with humility and set aside hierarchy to work as a team.

– Make it Count: We drive forward with focus and agility. With a sense of urgency and purpose, we get the job done, and done right.

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Equal Employment Opportunity, Accommodations and Privacy 

Marqeta is an equal opportunity employer committed to an inclusive workplace that fosters belonging. We do not discriminate based on race, color, religion, sex (including pregnancy, lactation, childbirth, or related medical conditions), veteran status or uniformed service member status, age, national origin or ancestry, citizenship or immigration status, physical or mental disability, gender identity, gender expression, sexual orientation, genetic information (including testing or characteristics) or any other characteristic protected by applicable law. We also consider qualified applicants with criminal histories, consistent with legal requirements. 

Marqeta endeavors to make reasonable accommodations for applicants with disabilities. If you are an individual with a disability and require a reasonable accommodation to submit this application, complete any pre-employment testing, or otherwise participate in the employee selection process, please submit this form with your specific accommodation request.

Personal data that is provided as part of the application and recruitment process is processed in accordance with the Applicant Privacy Notice. Additional information for California residents can be found here.