Project Manager, Disputes Onboarding

As Marqeta’s Project Manager, Disputes Onboarding you will work with first-class Disputes Project Management Team-a key team driving the customer experience at Marqeta. Team mission is to become an essential partner to our customers by delivering a seamless, high-impact onboarding experience. In this role, you’ll play a critical part in designing and implementing onboarding processes that set our partners up for success within Marqeta’s Disputes offerings. Your work will directly contribute to delivering a smooth, scalable, and delightful onboarding experience.

This role will be performed in a hybrid work model (Tuesday, Wednesday, Thursday onsite) from our Warsaw office. We’d love for you to join us!

What you will you’ll do

• Create and manage project plans for onboarding new customers into Marqeta’s Disputes products and services.
• Lead project planning and deployment of new tools and features within the Disputes ecosystem.
• Coordinate with internal teams to monitor progress, track tasks, and communicate status updates.
• Support process development and documentation for both internal teams and customers.
• Identify areas for improvement and help optimize onboarding workflows.
• Manage multiple customer onboarding engagements simultaneously, responding to questions and resolving issues as they arise.
• Partner with Product and Customer Support Operations teams to troubleshoot challenges and improve internal handoffs.

What We’re Looking for

• 1–2 years of experience in a client-facing role with project management responsibilities.
• Strong organizational and planning skills with a keen attention to detail.
• Familiarity with project management tools (e.g., Asana, Smartsheet, Jira).
• Self-starter with a proactive mindset and the ability to work independently.
  Comfortable working across cross-functional teams in a fast-paced environment.
• Strong communication skills and a collaborative work style.
  Ability to manage competing priorities while maintaining high-quality delivery.
• Experience working directly with customers.

Nice-to-haves

• Proficient in Visio/Lucidchart.
• Disputes and chargebacks knowledge.
• Payment processing knowledge.

Your Manager

• Juanita Naranjo

Recruiter

• Agata Wojciechowska

Typical Process

• Application submission
• Recruiter video call
• Hiring manager video call
• Virtual “Onsite” consisting of 5, 45 min - 1hr video calls
• Offer!

About Marqeta

Marqeta is on a mission to change the way money moves. We’re one of the earliest enablers of embedded finance, a market opportunity sized up in the trillions. Our card issuing platform provides unprecedented flexibility and control for companies to issue cards, authorize transactions, and manage payment operations in real time. Marqeta is powering the most well known brands in the new economy (Block, Cash App, Affirm, Instacart, Doordash, Uber, Walmart, etc). You don’t need to be a Payments expert to join the Marqeta Team, let us help you with that.  This is the opportunity of a lifetime to work with innovators around the world and unlock equitable financial access for all.

Marqeta’s Values

– Solve for the Customer: With a deep understanding of our customers' business and empathy for their needs, we deliver products and services that drive their success. Earning and keeping their trust guides everything we do.

– Do What's Right: Knowing businesses and livelihoods depend on us, we pursue solutions that disrupt responsibly and deliver high-quality results that our customers count on. We own our work from start to finish.

– Simplify and Innovate: We approach challenges with curiosity and take smart risks. Innovation comes from finding better, simpler ways to achieve extraordinary outcomes.

– Win as a Team: We succeed together by embracing diverse perspectives and pushing each other to raise the bar. We lead with humility and set aside hierarchy to work as a team.

– Make it Count: We drive forward with focus and agility. With a sense of urgency and purpose, we get the job done, and done right.

Equal Employment Opportunity, Accommodations and Privacy 

Marqeta is an equal opportunity employer committed to an inclusive workplace that fosters belonging. We do not discriminate based on race, color, religion, sex (including pregnancy, lactation, childbirth, or related medical conditions), veteran status or uniformed service member status, age, national origin or ancestry, citizenship or immigration status, physical or mental disability, gender identity, gender expression, sexual orientation, genetic information (including testing or characteristics) or any other characteristic protected by applicable law. We also consider qualified applicants with criminal histories, consistent with legal requirements. 

Marqeta endeavors to make reasonable accommodations for applicants with disabilities. If you are an individual with a disability and require a reasonable accommodation to submit this application, complete any pre-employment testing, or otherwise participate in the employee selection process, please submit this form with your specific accommodation request.

Personal data that is provided as part of the application and recruitment process is processed in accordance with the Applicant Privacy Notice. Additional information for California residents can be found here.