Senior Benefits Specialist

As Marqeta’s Senior Benefits Specialist, you will lead key benefits operations initiatives, optimize processes, and manage vendors to ensure flawless execution of a high-impact benefits program that drives employee experience and operational success. You’ll be a trusted advisor to employees, a champion for process excellence, and a driver of innovation in benefits operations, helping us scale and evolve as we grow.

We work Flexible First. This role can be performed remotely within the United States or from our Oakland, CA office. We’d love for you to join us!

The Impact You’ll Have

Employee Experience

• Perform new hire onboarding presentations, new hire enrollments, reporting, vendor partnerships, and employee escalations.
• Assist employees with complex benefits issues and act as a liaison between employees and benefit providers to resolve discrepancies.
• Handle inquiries and escalations, including daily monitoring and resolution of Workday Help tickets and benefits inbox inquiries, escalating to leadership when appropriate.
• Timely follow-up with employees and People partners for any inquiries on assigned benefits programs.

Benefits Administration

• Lead projects, including but not limited to auditing enrollment records, vendor and process implementations, and communication campaigns
• Process and maintain benefits-related transactions in Workday
• Raise concerns, including employee and/or process gaps, to leadership as needed
• Work with cross-functional stakeholders to develop, implement, and communicate benefits policies and procedures
• Responsible for the data integrity of benefits records
• Confirm/reconcile benefits enrollments to payroll deductions, including spending accounts
• Complete timely processing, auditing, and reconciliation of benefits-related invoices.
• Assist with benefits integration for mergers, acquisitions, or divestitures.

Vendor Management

• Manage vendor performance against service level agreements (SLAs)
• Work with benefits brokers to manage vendor relationships, including troubleshooting weekly vendor file feeds/integrations

Annual Open Enrollment

• Drive a successful annual Open Enrollment.
• Coordinate planning, communications, and testing for annual Open Enrollment.
• Plan and execute wellness events and initiatives.

Compliance

• Ensure all benefit plans and programs comply with federal, state, and local regulations (e.g., ERISA, ACA, COBRA, HIPAA, NDT, 5500s)
• Support Health & Welfare compliance, including 5500 filings, Plan Documents/SPDs/SMMs, SBCs, welfare plan non-discrimination testing, and state reporting requirements.
• Stay up-to-date on changes in benefits legislation and advise management on necessary adjustments.

Who You Are

• Significant experience in US benefits administration in a fast-paced environment
• Experience working at scaling technology companies, with demonstrated ability to thrive amid organizational growth, workforce expansion, and the inherent uncertainty of dynamic tech environments
• Minimum 2+ years of hands-on experience managing complete benefits renewal cycles, including renewal planning, open enrollment execution, and post-enrollment reconciliation
• Workday Benefits experience
• Advanced Google Sheets expertise and ability to create, organize, and manipulate large sets of data in complex spreadsheets.  Or the same in Excel, and a willingness to learn and work predominantly in Google Sheets
• Some experience in international benefits administration
• Flexible, growth mindset, comfort with ambiguity and change
• Strong written and verbal communication skills, interpersonal skills, and ability to work effectively across all levels of the organization
• Demonstrated success in balancing aiming for excellence versus a sense of urgency. 
• Detail-oriented with a high level of accuracy and strong time management skills
• Exceptional results orientation with a high degree of personal initiative
• Collaborative team player with a customer-centric approach and focus on doing what is best for the business
• Proven problem-solving skills as well as an ability to manage multiple tasks simultaneously to successful completion in a fast-paced environment
• Strong vendor management skills
• Strong ability to foster relationships

Your Manager

• Preeti Nadendla, Senior Benefits Manager

Typical Process

• Application Submission
• Recruiter video call
• Hiring manager video call
• Virtual “Onsite” consisting of 4-5, 45 min calls
• Offer!

Compensation and Benefits

Marqeta is a Flex First company which allows you to choose your best working environment, whether that be from home or at a company office. To support Flex First, we calibrate pay to a competitive value according to working location. Compensation is aligned according to three tiers within the United States:

• National: A baseline tier that applies to most of the geographic territory of the United States.
• Premium: Slightly elevated from the National tier, and oriented toward a narrower set of higher cost-of-living areas, such as Los Angeles CA and Seattle WA
• Premium Plus: A tier for the most expensive working areas, like the San Francisco Bay area and New York City.

Visit this page or consult with a Recruiter to determine which tier would be applicable to you.

When determining salaries, we consider several factors including, but not limited to, skills, prior experience, and work location. The new-hire base salary range for this position is:

• National: $89,300 - $111,600
• Premium: $96,600 - $120,800
• Premium Plus: $105,000 - $131,300

We also believe in recognizing the contributions of our people. That's why we award annual bonuses to eligible employees, rewarding both individual performance and the success of the entire company.

Along with monetary compensation, Marqeta offers

• Multiple health insurance options
• Flexible time off – take what you need
• Retirement savings program with company contribution and after tax contributions
• Equity in a publicly-traded company and an Employee Stock Purchase Program
• Family-forming benefits, fertility support, and up to 20 weeks of Parental Leave
• Free therapy sessions, financial and professional coaching, and legal advice
• Monthly stipend to support our remote work model
• Annual “development dollars” to support our people growth and development
• Through Flex First, the freedom to live and work wherever you and your family thrive

About Marqeta

Marqeta is on a mission to change the way money moves. We’re one of the earliest enablers of embedded finance, a market opportunity sized up in the trillions. Our card issuing platform provides unprecedented flexibility and control for companies to issue cards, authorize transactions, and manage payment operations in real time. Marqeta is powering the most well known brands in the new economy (Block, Cash App, Affirm, Instacart, Doordash, Uber, Walmart, etc). You don’t need to be a Payments expert to join the Marqeta Team, let us help you with that.  This is the opportunity of a lifetime to work with innovators around the world and unlock equitable financial access for all.

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Marqeta’s Values

– Solve for the Customer: With a deep understanding of our customers' business and empathy for their needs, we deliver products and services that drive their success. Earning and keeping their trust guides everything we do.

– Do What's Right: Knowing businesses and livelihoods depend on us, we pursue solutions that disrupt responsibly and deliver high-quality results that our customers count on. We own our work from start to finish.

– Simplify and Innovate: We approach challenges with curiosity and take smart risks. Innovation comes from finding better, simpler ways to achieve extraordinary outcomes.

– Win as a Team: We succeed together by embracing diverse perspectives and pushing each other to raise the bar. We lead with humility and set aside hierarchy to work as a team.

– Make it Count: We drive forward with focus and agility. With a sense of urgency and purpose, we get the job done, and done right.

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Equal Employment Opportunity, Accommodations and Privacy 

Marqeta is an equal opportunity employer committed to an inclusive workplace that fosters belonging. We do not discriminate based on race, color, religion, sex (including pregnancy, lactation, childbirth, or related medical conditions), veteran status or uniformed service member status, age, national origin or ancestry, citizenship or immigration status, physical or mental disability, gender identity, gender expression, sexual orientation, genetic information (including testing or characteristics) or any other characteristic protected by applicable law. We also consider qualified applicants with criminal histories, consistent with legal requirements. 

Marqeta endeavors to make reasonable accommodations for applicants with disabilities. If you are an individual with a disability and require a reasonable accommodation to submit this application, complete any pre-employment testing, or otherwise participate in the employee selection process, please submit this form with your specific accommodation request.

Personal data that is provided as part of the application and recruitment process is processed in accordance with the Applicant Privacy Notice. Additional information for California residents can be found here.