Job Application for Operations Specialist at Marquee Insurance Group, LLC

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Marquee Insurance Group is a commercial insurance company specializing in transportation. We are committed to constantly improving our processes to make our client’s experience better every day. We believe that providing a fun culture and the opportunity for growth creates an energetic and happy employee base, which in turn creates a positive experience for our clients. Our culture is unique and innovative, where we promote from within and believe in performance-based advancements.

MIG has been recognized on the Pacesetters list as one of the fastest-growing private companies by the Atlanta Business Chronicle

MIG has been recognized as a “Top Workplace” by the Atlanta Journal-Constitution

As an Operations Specialist, you will be responsible for maintaining client relationships in the Operations department. This position will be responsible for communicating with clients, teammates, and insurance companies to provide superior customer service. You will answer client inquiries, research issues, and provide solutions in a timely and friendly manner.

Responsibilities:

Establish and maintain positive client relationships to ensure continued business.
Provide prompt, accurate, and friendly client communication and service.
Work directly with clients to handle complaints or issues, provide appropriate solutions and alternatives, and follow up to ensure resolution.
Maintain knowledge of current processes and procedures to educate clients effectively on MIG services.
Monitor incoming client inquires via phone and email.
Open and maintain customer accounts by recording account information, advising on coverages, and providing quotes to new and potential clients.
Track and report policy changes, process requests, and ensure accuracy and compliance while navigating through multiple systems.
Collaborate and communicate with various departments effectively to achieve daily individual and team goals.
Follow company protocol on appropriate steps in client resolution.
Completes required training and licensing.
Perform other related duties assigned.

What we look for:

Bachelor’s degree in Business or related field
Insurance knowledge preferred
Exceptional customer service and problem solving skills
Strong communication and organizational skills
Possess an ambitious nature with attention to detail
Team player with multi-tasking and prioritizing abilities
Proficient in MS Office skills and related computer knowledge

Our Benefits:

MIG provides a competitive, comprehensive, performance-based compensation package for our full-time employees:

Eligibility for Individual and Company bonus programs
Medical, Dental, Vision, Life/ AD&D Insurance, Short-Term Disability
Pet Insurance, Paid Family Leave, Employee Assistance Program
Fully Paid Maternity Leave
401(k) with Company Matching
12 days of Paid Time Off, 4 Sick/Mental Health days, 7 Paid Holidays, 2 Flex Holidays
Company Paid Fitness Membership
Volunteer Days and Opportunities with Company-Partnered Charities
Internal Inclusion programs

Marquee Insurance Group is an Equal Opportunity Employer

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I hereby authorize Marquee Insurance Group, LLC. OTR Capital, Payhawk and any of their representatives or agents, to receive any criminal history information pertaining to me which may be in the files of any federal, state, or local criminal justice agency. I hereby waive any and all rights and claims the Company, and any of its represenatives or agents, for seeking, gathering, and using such information in the employment process. I certify that the facts contained in this application are true and complete to the best of my knowledge and understand that, if employed, falsified statements on this application shall be grounds for dismissal, and I agree to hold my employer harmless in the event of my dismissal based thereon. I authorize investigation of all statements contained herein and to do background checks to give you and all information concerning my previous employment and any pertinent information they may have, confidential or otherwise, and release all parties from all liability for any damage that may result from furnishing same to you. I realize that under certain legal provisions, pre-employment drug testing could be a condition of my employment. I also acknowledge that the employer may require drug testing at a subsequent time providing that proper advance notice of testing is provided. I also recognize that I could be offered employment subject to appropriate medical examination and that such a report could nullify my ultimate employment by this employer. I agree to submit to physical examination if required. I understand and agree that, if hired, my employment is for no definite period and may, regardless of the method of payment of my wages and salary, be terminated at any time without prior notice. If employment is obtained under this application, I will comply with all the rules and policies of my employer.

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Operations Specialist

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