Analyst, Content Management

ABOUT MASTERCARD FOUNDATION

Mastercard Foundation seeks a world where everyone has the opportunity to learn and prosper. Through its Young Africa Works strategy and Canadian EleV program, the Foundation works with partners to ensure that millions of young people, especially young women, access quality education, financial services, and dignified work. Mastercard Foundation was established in 2006 through the generosity of Mastercard when it became a public company. The Foundation is independent with its own Board of Directors and CEO.

UNDERSTANDING CANADA PROGRAMS AT THE FOUNDATION

The Foundation has begun working within Canada in partnership with Indigenous communities and post-secondary institutions to listen, learn, and best understand how we can act in meaningful ways. The EleV strategy was co-created with Indigenous communities, young people, and partners to enable 100,000 Indigenous youth to complete their education and transition to dignified work aligned with their values and aspirations.

As reflected in Canada’s Truth and Reconciliation Commission Calls to Action, education is a key driver of improved socio-economic well-being. Through building partnerships with Indigenous communities, we look to expand our initiative ultimately helping to support a generation of transformative Indigenous young leaders who will be change agents within their communities. We believe that by setting a bold target, we will encourage engagement across sectors and create momentum that will elevate the strengths and opportunities of Indigenous youth. In keeping with our approach, Indigenous communities and young people will be the drivers of this transformation. The program will promote innovations to address longer-term systemic change to achieve economic prosperity and social well-being within Indigenous communities.

The EleV team oversees current and emerging partnerships related to Indigenous education. Consistent with our overall vision and Youth Africa Works strategy, we will share learnings and opportunities to connect across the work of the Foundation. While operating in distinct contexts, the centrality of youth voice and vision, affirmation of culture and identity, and priority to enhance community capacity for self-determination are common threads upon which our work is strengthened and reinforced.

UNDERSTANDING AFRICA PROGRAMS AT THE FOUNDATION 

We are currently in an exciting period at the Mastercard Foundation as we intensify the implementation of the Young Africa Works strategy, aiming to empower 30 million young people throughout Africa to access dignified and fulfilling employment.

To ensure the Foundation's accessibility to our partners and program participants, we have established offices in Rwanda, Kenya, Ghana, Senegal, Ethiopia, Nigeria, and Uganda. These offices provide strong in-country support for the implementation of Young Africa Works. We collaborate with governments, the private sector, educators, and other funders to enhance the quality of education and vocational training, equip young individuals with the necessary skills for the workforce, expand access to financial services for entrepreneurs and small businesses, and facilitate connections between job seekers and meaningful employment opportunities.

Our values serve as our guiding principles, transcending and surpassing all other considerations. We wholeheartedly encourage you to bring your bold ideas, curiosity, and expertise to your work.

If you are an experienced content management professional looking to increase your impact, read on. 

THE OPPORTUNITY

Reporting to the Lead, Content Management, the Analyst, Content Management is responsible for implementing approved Enterprise Content Management (ECM) plans and ensuring their successful delivery. This role works closely with internal and external stakeholders to achieve results, contributing to the effective management, accessibility, and compliance of enterprise content. The Analyst embodies and promotes Foundation values, supports team engagement efforts, and ensures ECM solutions align with organizational goals and user needs.

WAYS YOU CAN CONTRIBUTE 

• Implement ECM solutions as directed, ensuring alignment with organizational priorities, compliance standards, and user needs.
• Configure and manage ECM platforms (e.g., SharePoint), including sites, pages, metadata, and workflows.
• Collaborate with internal clients and external vendors to ensure understanding of user needs and alignment with project objectives.
• identify and address inefficiencies in ECM processes, escalating complex issues as needed.
• Conduct tagging, organization, and migration of content to enhance usability, searchability, and compliance with Foundation standards.
• Support the implementation and maintenance of the Foundation’s records management and archives program.
• Update and manage taxonomy terms, definitions, synonyms, and relationships, ensuring accuracy and alignment with organizational practices.
• Develop and deliver ECM training materials, workshops, and job aids to enhance staff capabilities in content management.
• Advise staff on best practices for classifying, handling, and accessing information.
• Provide one-on-one support to users to address challenges and improve ECM adoption across the organization.
• Ensure ECM policies and templates are adhered to during implementation and operations.
• Identify and escalate non-compliance issues to the Lead, Content Management, and recommend corrective actions.
• Use feedback and metrics to inform and improve the implementation of governance frameworks.

WHO YOU ARE

• Knowledge Management, Information Management, and/or Library Science with expertise in taxonomy, records management, and information management processes.
• Proven experience managing and optimizing information management systems, including content management (e.g., SharePoint), taxonomy management (e.g., PoolParty), and learning management systems (e.g., Dayforce LMS), focusing on usability, accessibility, and content discoverability.
• Ability to conduct user research and needs analysis to design tailored content management solutions, applying human-centered design techniques for user-friendly experiences.
• Experience implementing technology solutions using agile and traditional project management methodologies, managing competing priorities, and delivering successful technology implementations.
• Comprehensive knowledge of information and records management best practices, including retention policies, compliance, and architecture.
• Expertise in designing and maintaining knowledge asset templates using modern tools (e.g., PDF forms) and advanced techniques (e.g., branching logic) to enhance efficiency.
• Advanced knowledge of Office 365 apps, particularly SharePoint Modern, Viva Engage (formerly Yammer), and Term Store for content and knowledge management.
• Proven ability to build and manage modern SharePoint sites, including metadata design and implementation to enhance searchability and user experience.
• Strong service orientation with a commitment to responsiveness, collaboration, and supporting the Foundation’s goals effectively.
• Experience supporting capacity-building efforts through training, mentoring, or peer learning initiatives.
• Demonstrated ability to anticipate challenges, develop innovative solutions, and adapt approaches based on feedback and evolving needs.
• Familiarity with the operational needs of social impact organizations, including enterprise practices and grant-making workflows.
• You have consistent good performance in your current role.
• Live the Foundation’s values.

Deadline for Applications is February 20, 2025.

Mastercard Foundation (the “Foundation”) values and respects your privacy. By submitting an application for this opportunity, you hereby agree to the Foundation’s collection, use and disclosure of your personal information in accordance with its Privacy Policy (available at https://mastercardfdn.org/privacy/). Please note that the Foundation may share your personal information with third-party agencies that support the Foundation’s recruitment activities, and such third-party agencies may contact you directly regarding this opportunity. If you have any questions or concerns, please contact the Foundation’s Privacy Officer at the address indicated in its Privacy Policy.

The Mastercard Foundation values the unique skills and experiences each individual brings to the organization and we are committed to creating and maintaining an inclusive and accessible environment for everyone.

Completion of satisfactory business references and background checks are essential conditions of employment.

For more information and to sign up for the Foundation’s newsletter, please visit http://www.mastercardfdn.org/
Follow the Foundation on Twitter at @MastercardFdn