Global IT Operations & Systems Lead

Olive Branch, MS

Material Bank is a fast-paced, high-growth technology company and created the world's largest material marketplace for the Architecture and Design industry, providing the fastest and most powerful way to start and manage a design project.  Learn more about us at www.materialbank.com or see below.

We’re looking for a Global IT Operations & Systems Lead to be the driving force behind our global technology infrastructure. This role is perfect for someone who can balance hands-on problem-solving with strategic leadership. In this role, you’ll lead IT operations across our dynamic organization, ensuring our 150+ employees, from logistics hubs to remote teams worldwide are empowered by reliable, secure, and innovative systems. You’ll collaborate closely with our Internal Engineering Team to enhance the tools and processes that keep our business running smoothly, while setting the standard for operational excellence, top-notch service quality, and continuous improvement.

This role is 100% onsite in our Olive Branch, MS location. 

What You’ll Do 

End-User Support & Service Desk Excellence 

  • Provide top-tier onsite and remote technical support for employees across our Olive Branch hub and remote US/EU workforce.  
  • Supervise an IT service desk Analyst and external IT partners. 
  • Serve as the escalation point for complex incidents, ensuring timely resolution and a customer-first approach. 
  • Manage and continuously improve service desk processes, SLAs, and documentation. 

Infrastructure & Network Operations – Olive Branch Location 

  • Maintain and troubleshoot network infrastructure including Cisco Meraki firewalls, routers, switches, and Wi-Fi access points. 
  • Monitor network KPIs and ensure high availability of mission-critical systems. 
  • Oversee endpoint management (Windows, macOS, mobile devices), imaging, and inventory. 

Systems Administration & Cloud Platforms 

  • Administer Microsoft 365, Azure AD, and related cloud platforms. 
  • Partner with the Security Engineer to implement SSO integrations, SaaS consolidations, and access governance. 
  • Support disaster recovery and business continuity efforts, including “game day” simulations. 

Projects & Process Leadership 

  • Independently manage IT projects, including hardware/software rollouts, process automation, and tool modernization. 
  • Drive improvements in incident management, monitoring, and IT asset lifecycle processes. 
  • Collaborate on acquisitions/divestitures technology transfers and related onboarding/offboarding workflows. 

Procurement & Vendor Management 

  • Purchase, track, and manage IT assets and licensing. 
  • Maintain vendor relationships and contracts for IT services and support. 

What You’ll Bring 

  • Bachelor’s degree in IT or related field required.  
  • 7+ years of progressive IT support and infrastructure experience, including at least 3 years in a senior or lead role. 
  • Strong background in network management and end-user support in a logistics, e-commerce, or hybrid environment. 
  • Hands-on expertise with Cisco Meraki, firewalls, routers, switches, and Wi-Fi networks. 
  • Advanced knowledge of Microsoft 365, Azure AD, and SSO technologies; experience with Mac and Windows endpoints. 
  • Proficiency with ITIL/Service Desk best practices, asset management, and ticketing tools (e.g., Jira). 
  • Solid understanding of IT security principles and ability to support compliance frameworks (PCI, GDPR, etc.). 
  • Strong project management and vendor management skills, with experience controlling IT budgets and rationalizing costs. 
  • Excellent troubleshooting, communication, and documentation abilities; comfortable interacting with all levels of the business. 
  • Preferred certifications: Microsoft Azure Administrator, Network+ / CCNA, or similar. 

What you’ll get from us:

  • Our people: If you thrive in an inclusive, innovative, and fast-paced organization, look no further! You will get to work alongside some of the brightest minds - Join a genuinely fun and supportive workplace where we keep our employees consistently engaged through internal communication and corporate events 
  • Relaxation and Celebrations: Flexible PTO, Sick Days, Paid National Holidays, and even more (ask us about this when we connect). 
  • Health Benefits: We contribute to your medical, dental, vision and short-term/long-term disability plans and have a strong employee assistance program. 
  • Plan for your Retirement: 401(k) eligible after your first 90 day's employed!
  • Giving Back: We sponsor multiple events throughout the year to help out our communities. You will receive time off to give back as well. 
  • Growth: We’ll help you take your career to the next level. We want you to be creative and take initiative which will allow you to grow and create within the company. Most importantly, be the best at what matters! 
  • Flexible Work Schedules: With business units and employees across the globe, Material Technologies has embraced a hybrid  working model allowing department leaders to decide on the best approach for their respective teams, whether that be remote, in person, or a little of both.  

About Material Bank 

Material Bank is the world’s largest material marketplace for the architecture and design industry, providing the fastest and most powerful way to search and sample materials. Material Bank connects design professionals to hundreds of manufacturers through facilitating brand discovery, rep engagement, and material sampling.

Material Bank has transformed the way an entire industry discovers and samples materials. By removing the friction that exists in the process, we drive business between architects and designers (members) and our Brand Partners (clients).

Our powerful material database and proprietary robotic distribution facility allow members to order samples until midnight (ET) to be delivered free of charge anywhere in the US, in one box, by 10:30 AM the next morning.

Connect with us and discover your career at Material Bank.

--
 
Material Bank is proud to be an equal opportunity employer. We value diversity, and all applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, age, national origin, veteran or disability status or other status protected under any applicable federal, state or local law.

Create a Job Alert

Interested in building your career at Material Bank? Get future opportunities sent straight to your email.

Apply for this job

*

indicates a required field

Resume/CV*

Accepted file types: pdf, doc, docx, txt, rtf

Cover Letter

Accepted file types: pdf, doc, docx, txt, rtf

Select...
Select...
Select...
Select...
Select...

Voluntary Self-Identification

For government reporting purposes, we ask candidates to respond to the below self-identification survey. Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiring process or thereafter. Any information that you do provide will be recorded and maintained in a confidential file.

As set forth in Material Bank’s Equal Employment Opportunity policy, we do not discriminate on the basis of any protected group status under any applicable law.

Select...
Select...
Race & Ethnicity Definitions

If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection. As a government contractor subject to the Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measure the effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categories is as follows:

A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability.

A "recently separated veteran" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.

An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.

An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.

Select...

Voluntary Self-Identification of Disability

Form CC-305
Page 1 of 1
OMB Control Number 1250-0005
Expires 04/30/2026

Why are you being asked to complete this form?

We are a federal contractor or subcontractor. The law requires us to provide equal employment opportunity to qualified people with disabilities. We have a goal of having at least 7% of our workers as people with disabilities. The law says we must measure our progress towards this goal. To do this, we must ask applicants and employees if they have a disability or have ever had one. People can become disabled, so we need to ask this question at least every five years.

Completing this form is voluntary, and we hope that you will choose to do so. Your answer is confidential. No one who makes hiring decisions will see it. Your decision to complete the form and your answer will not harm you in any way. If you want to learn more about the law or this form, visit the U.S. Department of Labor’s Office of Federal Contract Compliance Programs (OFCCP) website at www.dol.gov/ofccp.

How do you know if you have a disability?

A disability is a condition that substantially limits one or more of your “major life activities.” If you have or have ever had such a condition, you are a person with a disability. Disabilities include, but are not limited to:

  • Alcohol or other substance use disorder (not currently using drugs illegally)
  • Autoimmune disorder, for example, lupus, fibromyalgia, rheumatoid arthritis, HIV/AIDS
  • Blind or low vision
  • Cancer (past or present)
  • Cardiovascular or heart disease
  • Celiac disease
  • Cerebral palsy
  • Deaf or serious difficulty hearing
  • Diabetes
  • Disfigurement, for example, disfigurement caused by burns, wounds, accidents, or congenital disorders
  • Epilepsy or other seizure disorder
  • Gastrointestinal disorders, for example, Crohn's Disease, irritable bowel syndrome
  • Intellectual or developmental disability
  • Mental health conditions, for example, depression, bipolar disorder, anxiety disorder, schizophrenia, PTSD
  • Missing limbs or partially missing limbs
  • Mobility impairment, benefiting from the use of a wheelchair, scooter, walker, leg brace(s) and/or other supports
  • Nervous system condition, for example, migraine headaches, Parkinson’s disease, multiple sclerosis (MS)
  • Neurodivergence, for example, attention-deficit/hyperactivity disorder (ADHD), autism spectrum disorder, dyslexia, dyspraxia, other learning disabilities
  • Partial or complete paralysis (any cause)
  • Pulmonary or respiratory conditions, for example, tuberculosis, asthma, emphysema
  • Short stature (dwarfism)
  • Traumatic brain injury
Select...

PUBLIC BURDEN STATEMENT: According to the Paperwork Reduction Act of 1995 no persons are required to respond to a collection of information unless such collection displays a valid OMB control number. This survey should take about 5 minutes to complete.