Job Application for Service Attendant (Hospitality Services) at The Mather in Tysons

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We are seeking a Service Attendant to join our team in Tysons, Virginia! This position is Full-Time. Weekend and holiday availability required.

Position Summary:

To support Resident Engagement and Services staff and residents with a variety of daily experiences including assistance with events, set up and break down of meeting rooms, resident well-being checks, carrying and delivering packages and serving as back-up to concierge desk staff to provide relief during break periods.

ESSENTIAL FUNCTIONS

Setting and resetting rooms for programs and events; including tables, chairs and miscellaneous furniture items; audio visual equipment and laptop computers as needed; decorative or theme items, etc.
Assisting residents with lockouts and conducting well-being checks; analyzing the situation and subsequently addressing residents’ needs in a timely, professional manner and taking appropriate steps to ensure their safety and satisfaction
Carrying and delivering items and packages
Using Microsoft Outlook, the resident app, and a variety of other software and technology, complete room reservations and coordinate work orders for assistance by other experience centers (such as building services, housekeeping and culinary services)
Responds in a timely manner to radio requests requiring immediate attention
Functions as back-up to concierge desk staff to provide relief during break periods or in other emergency or unforeseen situations such as call offs or other unplanned absences.
Completes daily check-in report.
Assisting Resident Engagement experience center with special events
Assist with audio/visual set ups such as movies, virtual meetings and presentations

QUALIFICATIONS AND SKILLS

Required:

High School graduate
Excellent customer service skills
Ability to utilize MS Outlook and work order software systems
Ability to prioritize and organize multiple demands on time and projects.

Benefits

Mather offers a competitive benefits package.*

Team members are eligible for:

A generous paid time off (PTO) program including vacation days/personal days, sick days, and holidays. This is an “earn-as-you-go” plan that rolls over year to year, offering long- and short-term flexibility.
A 401(k) program with per pay-period employer match and annual employer contribution (available to those age 21 or better)
Convenient, subsidized parking (or public transportation for certain locations)
Wellness Spending Account: up to $300 available annually for Wellness related expenses such as gym memberships, financial planning, etc.

Benefits-eligible team members can take advantage of:

Medical, dental, and vision plans
Paid Parental Leave
Adoption Assistance Reimbursement
Tuition reimbursement for continuing education
Extended illness benefits
Employee wellness programs
Short- and long-term disability insurance
Life insurance - free to all team members

*Benefits are subject to change without notice. Benefits details dependent on employment status.

About The Mather:

The Mather is a Life Plan Community in Tysons, Virginia, for those 62 and better that defies expectations of what senior living is supposed to be. More than a luxury residence, The Mather is in an enviable walkable, urban neighborhood, close to the Metro and all the DC area has to offer. Opened in March 2024, The Mather includes 293 independent living apartment homes, as well as assisted living, memory support, and skilled nursing, along with multiple restaurants, a fitness center, art studio, gardens and more.

The Mather is located at 7929 Westpark Drive, Tysons.

About Mather

Based in Evanston, Illinois, Mather is a unique, non-denominational, not-for-profit organization founded in 1941. Dedicated to developing and implementing Ways to Age Well^SM, we create programs, places, and residences for today’s young-at-heart older adults. Mather has received a national certification as a Great Place to Work^®, and has been selected as a Nation’s Best and Brightest in Wellness Award recipient four years in a row.

Mather is an equal opportunity/affirmative action employer committed to an inclusive workforce. Candidates will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, marital status, veteran status, sexual orientation, genetic information, or any other protected characteristic under applicable law.

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Locations include: The Mather in Evanston, Mather Place, The Mather Tysons, Mather HQ, Splendido, Mather Institute, Community Initiatives

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I certify that the statements made in this application are true and correct to the best of my knowledge. I understand that falsification or omission of pertinent information shall be sufficient cause for refusal of employment or dismissal, no matter when discovered. Permission is hereby granted to thoroughly investigate my work and personal history and verify all data given on this application, on related papers, and in interviews. I authorize all individuals, references, schools, and firms named herein, except my current employer if so noted, to provide any information requested about me; and I release them from all liability for potential damages in connection with providing this information.
I understand that this application is not a contract of employment and that, if hired, my employment will be on an at-will basis. I further understand that to be employed, I must be lawfully authorized to work in the United States, and I must provide documents that will establish this to Mather.
Mather is committed to a drug and alcohol-free workplace. I understand that any job offer is conditioned upon satisfactory completion of all required pre-employment screenings. I understand that completing this application does not obligate Mather to hire me.
Mather is an equal opportunity employer. We consider applicants for all positions without regard to race, color, religion, sex, national origin, age, marital status, sexual orientation, veteran status, physical or mental disability, or any other status protected by law. We also provide reasonable accommodations to qualified applicants and employees with disabilities. Any applicant who requires a reasonable accommodation of a disability in order to participate in the hiring process should notify Human Resources.

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Service Attendant (Hospitality Services)

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