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Resident Engagement Supervisor

The Mather (Tysons, VA)

We are seeking a Resident Engagement Supervisor to contribute to a team of wellness and engagement professionals who facilitate a variety of programs, events, partnerships and more that support Ways to Age Well for residents across the continuum. The Engagement Supervisor implements a robust calendar of group and individual programs that support high levels of resident engagement in Assisted Living, Memory Support, and Skilled Nursing. 

ESSENTIAL FUNCTIONS:

  • Delivers programs for Life Center residents following Culture of Creativity model: including best practices for group and 1:1 engagement with music, movement, storytelling/legacy, nature immersion, culinary arts, sensory experience, inquiry-based learning, and meaningful celebrations of holidays & rituals within daily routine. Implements best practices for engaging residents with diverse physical, cognitive and emotional needs.
  • Develops Life Center programs calendars meeting Mather standards for engagement and wellness: and ensures that programs occur as scheduled via personally facilitating programs & supporting programs led by colleagues, independent contractors and volunteers. Contributes ideas to support program development across the continuum. Facilitates outings/events and participation of Life Center residents in broader community events, and amenities.
  • Completes required assessment processes for regulatory compliance including care plan notes and documentation within the EMR system. Supports MDS process as required. Translates residents’ personal interests and needs developed within assessment and care plan procedures into unique individual and group engagement opportunities and programs within the Life Center calendar. ‘Attends care plan meetings as directed.
  • Provides daily supervision of engagement coordinators including day-to-day coaching in program delivery, resident engagement, and assessment/documentation completion.
  • Contributes to inviting, inclusive, and uplifting culture and therapeutic environment in the Life Center.
  • Identifies ways to engage with residents regularly to seek input and feedforward: Maintains regular communications with residents, family members and staff.
  • Assists with programs and events across the continuum as assigned.
  • Creates communication materials for upcoming programs and tracks participation and feedback
  • Reports incidents, ensures compliance with safety and risk management for program staff
  • Facilitates family engagement opportunities to foster relationships and support resident family connections. Maintains respectful and welcoming communication with family members through verbal and written communications and connects families with resources within broader interdisciplinary team to support meaningful engagement.
  • Creates relationships based on respect, using a customer-focused approach to problem solving, maintaining a courteous and professional manner through interactions with others. Communicates with key staff, residents and families in a timely manner. Maintains respectful and communicative relationships with interdisciplinary team, ensuring collaboration to support resident engagement.
  • Attends in-services, care plan meetings, committees/resident council, and participates in QAPI processes regarding resident engagement.
  • Complies with Mather Code of Conduct, Policies, Compliance Program, and all applicable laws and regulations in performance of one’s job duties, including meeting state and federal regulations regarding resident engagement in SN and AL settings; reports all known and suspected violations to his/her supervisor or manager, Mather Compliance officer, a Human Resources representative, or the confidential employee helpline.
  • Is part of an interdisciplinary team that supports the resident journey from the pre-entry screening to, if necessary, transitions into the Life Center.
  • Demonstrates understanding of and commitment to the company Mission, Core Values, and EMI philosophy.
  • Uses discretion in handling confidential information, incorporating all Federal, State and local privacy and confidentiality requirements. Ensures Mather consent protocols are followed across continuum for resident content.

QUALIFICATIONS AND SKILLS:

Required:

  • College Degree in Recreation Therapy, Creative Arts Therapies, Humanities, Geriatrics or related field, or 3+ years related experience.
  • Excellent customer service and written/verbal communication skills.
  • Positive, engaging, and collaborative attitude, strong 1:1 and group facilitation skills.
  • Ability to lead by example; self-initiator requiring minimum supervision.
  • Experience developing engaging programs around Health and Wellbeing, Lifelong Learning, and Arts and Culture for adults with various physical and cognitive impairments.
  • Knowledge of person-centered care.
  • Proficiency in MS Publisher, MS Word, MS Outlook, MS Excel and PCC or other related EMR and demonstrated proficiency at documenting to meet regulatory compliance standards.
  • Ability to use or learn a variety of tech-based services and platforms; i.e. Microsoft Outlook, Zoom, YouTube, resident facing portals, and A/V set-ups.

Preferred:

  • Strong creative abilities related to diverse forms of expression (music, movement, improv, art, etc.)
  • Knowledge of state and federal regulations pertaining to Medicare/LTC. Experience with care plan and MDS documentation relating to resident activity program requirements. 
  • 36 / 42 Hour Activity Director Course completion or related as required by federal/state Medicare regulations.

Benefits

Mather offers a competitive benefits package.*

 

Team members are eligible for:

  • A generous paid time off (PTO) program including vacation days/personal days, sick days, and holidays. This is an “earn-as-you-go” plan that rolls over year to year, offering long- and short-term flexibility.
  • A 401(k) program with per pay-period employer match and annual employer contribution (available to those age 21 or better)
  • Convenient, subsidized parking (or public transportation for certain locations)
  • Wellness Spending Account: up to $300 available annually for Wellness related expenses such as gym memberships, financial planning, etc. 

Benefits-eligible team members can take advantage of:

  • Medical, dental, and vision plans
  • Paid Parental Leave
  • Adoption Assistance Reimbursement
  • Tuition reimbursement for continuing education
  • Extended illness benefits
  • Employee wellness programs
  • Short- and long-term disability insurance
  • Life insurance - free to all team members 

 

*Benefits are subject to change without notice. Benefits details dependent on employment status.

About The Mather:

The Mather is a Life Plan Community in Tysons, Virginia, for those 62 and better that defies expectations of what senior living is supposed to be. More than a luxury residence, The Mather is in an enviable walkable, urban neighborhood, close to the Metro and all the DC area has to offer. Opened in March 2024, The Mather includes 293 independent living apartment homes, as well as assisted living, memory support, and skilled nursing, along with multiple restaurants, a fitness center, art studio, gardens and more. 

The Mather is located at 7929 Westpark Drive, Tysons.

About Mather

Based in Evanston, Illinois, Mather is a unique, non-denominational, not-for-profit organization founded in 1941. Dedicated to developing and implementing Ways to Age WellSM, we create programs, places, and residences for today’s young-at-heart older adults. Mather has received a national certification as a Great Place to Work®, and has been selected as a Nation’s Best and Brightest in Wellness Award recipient four years in a row.

Mather is an equal opportunity/affirmative action employer committed to an inclusive workforce. Candidates will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, marital status, veteran status, sexual orientation, genetic information, or any other protected characteristic under applicable law.

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Mather is an equal opportunity employer. We consider applicants for all positions without regard to race, color, religion, sex, national origin, age, marital status, sexual orientation, veteran status, physical or mental disability, or any other status protected by law. We also provide reasonable accommodations to qualified applicants and employees with disabilities. Any applicant who requires a reasonable accommodation of a disability in order to participate in the hiring process should notify Human Resources.