Director of Resident Engagement

We are thrilled to present an amazing opportunity for a passionate and dedicated Director of Resident Engagement to lead our incredible team of wellness professionals at Splendido! In this pivotal role, you'll play a vital part in our mission to foster a vibrant community where our residents not only live but truly thrive, guided by our "Ways to Age Well℠" philosophy. You'll have the exciting responsibility of spearheading inspiring programs, meaningful events, and innovative initiatives that enhance the well-being and overall engagement of our residents.

As a key member of our leadership team, you'll ensure the success of our resident services strategy by overseeing hospitality services and launching wellness initiatives that enrich the lives of our community.

This position is more than just a role; it’s a chance to cultivate a thriving, engaged community at Splendido, where every resident feels at home. You will play a crucial role in enhancing their quality of life while meeting their diverse needs with passion and commitment. Join us in making a meaningful difference—together, we can create an extraordinary living experience for all!

This position is full-time, salaried, and located on-site at Splendido at Rancho Vistoso (13500 N Rancho Vistoso Blvd, Tucson, AZ 85755). Some weekends and flexible scheduling required for special events. 

ESSENTIAL FUNCTIONS

• Leads Resident Engagement team: Foster a welcoming atmosphere that reflects Mather's commitment to outstanding resident services.
• Strategic Planning: Bring the person-centered wellness model, Continuwell, and Mather Signature programs to life, ensuring we achieve the highest standards of excellence.
• Team member selection & development:  Inspire and cultivate a dynamic, collaborative team. Partner with HR to foster an environment where every team member thrives and feels engaged.
• Budget Management: Strategically design and oversee engagement and wellness budgets, consistently surpassing residents' expectations.
• Data Collection and Reporting: Analyze engagement outcomes to glean valuable insights that will enhance the resident experience.
• Building Relationships with Residents and Families: Create strategies that honor resident feedback and maintain transparent communication with families, ensuring they feel involved and supported.
• Support for Psychological and Transition Needs: Work alongside a dedicated team to provide residents with guidance during care transitions, ensuring they receive holistic support. 
• Communication Coordination: Skillfully address care plans and regulatory requirements to meet the specific needs of residents and their families. 
•  Collaboration and Cross Functional team communication: Actively engage in the Creating My Possibilities Champions team and co-lead transformative workshops for team members, residents, and families.
• Develop External Partnerships: Forge connections with local organizations to broaden and enrich opportunities for resident engagement.

QUALIFICATIONS AND SKILLS

Required: 

•  BA/BS in a related field or 5+ years related experience working with older adults 
• Excellent customer service and managerial skills
• Strong written and verbal communication 
• Self initiator requiring minimum supervision
• Ability to use or learn a variety of tech-based services and platforms 

Benefits

Mather offers a competitive benefits package.*

Team members are eligible for:

• A generous paid time off (PTO) program including vacation days/personal days, sick days, and holidays. This is an “earn-as-you-go” plan that rolls over year to year, offering long- and short-term flexibility.
• A 401(k) program with per pay-period employer match and annual employer contribution (available to those age 21 or better)
• Convenient, subsidized parking (or public transportation for certain locations)
• Wellness Spending Account: up to $300 available annually for Wellness related expenses such as gym memberships, financial planning, etc. 

Benefits-eligible team members can take advantage of:

• Medical, dental, and vision plans
• Paid Parental Leave
• Adoption Assistance Reimbursement
• Tuition reimbursement for continuing education
• Extended illness benefits
• Employee wellness programs
• Short- and long-term disability insurance
• Life insurance - free to all team members 

*Benefits are subject to change without notice. Benefits details dependent on employment status.

About Splendido

Splendido is a Life Plan Community for those age 55 and better. Thanks to our creative and dedicated team members, we offer residents new possibilities each day—along with resort amenities, numerous options for healthy lifestyles, and a breathtaking location in Oro Valley, Arizona. Splendido includes 293 Terrace and Villa Homes, as well as assisted living, memory care, long-term care, and rehabilitation services, along with multiple restaurants, a fitness center, an art studio, a putting green, and more.

Splendido is located at 13500 Rancho Vistoso Boulevard in Tucson.

About Mather

Mather is one of two parent organizations of Splendido. Based in Evanston, Illinois, Mather is a unique, non-denominational, not-for-profit organization founded in 1941. Dedicated to developing and implementing Ways to Age Well^SM, we create programs, places, and residences for today’s young-at-heart older adults. Mather has received a national certification as a Great Place to Work^®, and has been selected as a Nation’s Best and Brightest in Wellness Award recipient four years in a row.

Mather is an equal opportunity/affirmative action employer committed to an inclusive workforce. Candidates will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, marital status, veteran status, sexual orientation, genetic information, or any other protected characteristic under applicable law.