Sr. Technical Account Manager

About Matik:

Matik is a platform that automates the creation of data-driven content, making it easy for anyone to tailor data and content to their specific audience. With Matik, teams can pull personalized metrics, text, charts, tables, and images directly into presentations and PDFs—just tell Matik who the content is for, and Matik will query the data and create the content. Founded in 2019 by Nikola Mijic and Zak Stein and headquartered in San Francisco, Matik is backed by Andreessen Horowitz, Menlo Ventures, Box Group, and Oceans Ventures.

Matik Mission:

• Transforming the way people work by automating the generation of repetitive data-driven documents

Matik Values: 

Our core values guide the way we interact with each other and are the foundation for how we execute on our mission and vision.

• Customer First - we don’t want to just build products that we like, but rather our customers find extremely valuable. This doesn’t mean we compromise our other values or build whatever a customer wants. Lastly, the security of our customer’s data is very important to us and we want to ensure our decision making keeps this in mind. 
• Trust and Transparency - at the core of every relationship is Trust. It is imperative that we gain and maintain the trust of our colleagues, customers, and investors by being honest, transparent, and ethical. 
• Quality - everything we do should personify quality. Whether it is building out new features or putting together a marketing campaign, we should all strive to hit a certain standard of quality that customers are expecting. 
• Compassion - we all come from different backgrounds and perspectives. As such, we should all actively strive to understand these perspectives without bias or judgment.

Role

We’re looking for a Technical Account Manager (TAM) to help drive success for our Pooled Customer segment; a fast-growing cohort of digital-first clients who value autonomy, technical depth, and business outcomes. This role is ideal for someone who thrives at the intersection of data and customer experience: someone who can navigate complex data systems, troubleshoot and guide implementations, and partner with customers to identify and unlock business value.

As a Sr. TAM, you will co-own a book of 50+ customers alongside a Digital Account Manager. Your focus will be on technical enablement, implementation, and scaled support strategies, with a strong emphasis on retention, growth, and automation. The right candidate will be both technically adept and commercially minded – able to speak fluently with data teams while also influencing customer strategy and outcomes.

Responsibilities

• Partner with a Digital Account Manager to co-manage the success of 50+ Pooled Customer accounts, balancing hands-on support with scalable engagement.
• Own technical onboarding and implementation for new customers within the pooled model.
• Serve as the primary technical point of contact for select accounts, joining recurring customer calls and providing in-depth product and integration guidance.
• Proactively identify and surface risks, upsell opportunities, and expansion potential to the Digital Account Manager and broader account management team.
• Help design and refine one-to-many engagement strategies, customer programs, and automation tactics to drive long-term retention (GRR) and efficiency at scale.
• Contribute to our customer-facing Help Center, internal support workflows, and ongoing maintenance of Matik’s demo environment, with a focus on building repeatable processes and documentation as we scale.

Requirements

• Intermediate or advanced knowledge of SQL.
• Familiarity with BI tools such as Mode, Tableau, or Looker.
• Familiarity with cloud data platforms such as Snowflake, Redshift, BigQuery, or S3.
• Experience using customer support and product management systems like Zendesk, Jira, and Productboard.
• Strategic problem-solver: able to navigate ambiguity, prioritize effectively, and connect the dots between technical execution and business impact.

Preferred Skills

• 5+ years of work experience in SaaS.
• 2+ years of experience in Support, Customer Success, Account Management, Revenue/Customer Operations, or Data & Analytics.
• Experience working with CRM platforms or other Customer Success solutions such as Salesforce, Gainsight, or Catalyst.

What Matik Offers:

• The opportunity to evolve and grow a proven solution to a real problem
• A fully remote working environment with flexible working hours
• Great environment for collaboration and growth 
• Amazing benefits - 100% paid coverage (medical, dental, and vision) for employees
• Stipends for home internet and wellness
• Reimbursements for home office equipment and learning & development
• Brand new Mac laptop
• Unlimited PTO, plus every other Friday off during the Summer
• Company-paid lunches every Friday :)

Equal Opportunity Statement

Matik is committed to diversity in its workforce and is proud to be an equal opportunity employer. Matik considers qualified applicants without regard to race, color, religion, creed, gender, national origin, age, disability, veteran status, marital status, pregnancy, sex, gender expression or identity, sexual orientation, citizenship, or any other legally protected class. 

Matik is an equal employment opportunity employer offering opportunities to all job seekers, including individuals with disabilities. If you believe you need a reasonable accommodation in order to search for a job opening or to apply for a position, please contact us by sending an email to careers@matik.io.