Box Office Manager [HERO] (On-site)

HERO NYC is the premium experiential brand for the next era of immersive storytelling brought to you behind the minds of MATTE Projects and Collective. Our stories build from epic characters inviting guests to step into the far future with spatial audio and video, set in the iconic Rockefeller Center as its backdrop. Offering intrinsically diversified programming, HERO appeals to daytime and nighttime audiences alike with our unique partnership and events strategies. Fueled by the power of imagination and innovation, HERO is the destination for all encompassing narratives of today and beyond. 

About this role:

The Box Office Manager will oversee all aspects of ticket distribution, customer services, SEO management and sales. This role is responsible for managing daily ticket operations while ensuring a seamless and positive customer experience. The ideal candidate brings strong organizational skills, a passion for guest service, and experience working with ticketing platforms.

Key Responsibilities:

• Ticket Sales Management: Manage all aspects of ticket sales (online and in-person), including order processing, pricing strategy, ticket inventory, exchanges, and refunds.
• Customer Service: Deliver excellent guest service and resolve ticket-related issues, while training and supporting box office staff to uphold service standards.
• SEO Management: Oversee and implement SEO strategies to optimize event listings, ticketing pages, and venue content, ensuring maximum online visibility and increased ticket sales.

• Financial Management: Oversee daily sales transactions, reconcile cash and credit card payments, and generate accurate sales and deposit reports in collaboration with the Finance team.
• System Management: Maintain and troubleshoot ticketing software (e.g., Tixr, Ticketmaster, Universe, Etix), ensuring systems are current, functional, and staff are properly trained.
  Event Coordination: Work with Operations and Sales team members  to support ticketing logistics, manage will-call and guest lists, and ensure smooth box office operations on event days.
• Marketing and Promotions: Partner with Marketing to implement promotions, support event campaigns, and analyze ticket sales data to identify trends and boost attendance.

Salary: $75,000-$80,000/year

Benefits:

• Full Medical, Dental, and Vision coverage
• 401k with a 4% company contribution max match (eligible after 6 months of employment)
• Fully covered yearly Citibike membership 
• Talkspace membership 
• Competitive PTO package
• End of Year Recharge paid time off
• Sabbatical Program option after three years of employment with us
• Parental Leave for all new parents

HERO provides equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, pregnancy, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state, or local law. In addition, HERO will provide reasonable accommodations for qualified individuals with disabilities.