Current openings at Mattermost

We’re looking for a GTM Technology Lead to take ownership of our go-to-market (GTM) systems and lead the next evolution of technical revenue operations at Mattermost. This is more than a systems admin role it’s a strategic engineering function at the intersection of data, automation, and GTM execution. You’ll work as an embedded partner to our GTM, Finance, and Product leadership teams to ensure every touchpoint across the customer journey is instrumented, efficient, and scalable. If you're energized by improving GTM system performance, reducing manual overhead, and enabling AI-ready operations for teams who serve national security and mission-critical environments this role was built for you. Key Responsibilities Act as the technical owner of our GTM systems, including Salesforce, CPQ, and Pardot Design, implement, and maintain scalable data architecture for lead routing, account segmentation, campaign execution, and pipeline reporting Drive automation and systems optimization across marketing and sales processes Integrate AI-augmented tooling (e.g., enrichment bots, workflow agents) to accelerate operational workflows Proactively identify and resolve data quality, hygiene, and governance issues Partner with Sales Ops and Finance to ensure data model alignment from quote to cash Instrument conversion points, sales workflows, and campaign flows with precision and traceability Build GTM reporting that enables pipeline visibility, ARR forecasting, attribution, and funnel performance Lead cross-functional projects to decrease technical debt and improve GTM system architecture Serve as 1st-line support for internal GTM system issues, integrations, and troubleshooting Maintain and share documentation on best practices and how-to guides across teams Requirements 5+ years of experience as a Salesforce administrator, including Sales Cloud and CPQ 1+ years of experience with Pardot (Marketing Cloud Account Engagement) Strong understanding of data modeling, campaign architecture, and CRM integrations Familiarity with quoting, contracts, billing, and ARR modeling in subscription-based SaaS Experience supporting go-to-market functions across the full funnel (marketing to close) Apex coding exposure and Salesforce admin certification preferred Demonstrated ability to balance precision and speed in fast-moving environments U.S. citizenship and ability to obtain/maintain U.S. government security clearance Bonus: Experience with AI-powered GTM tools (e.g., ChatGPT, Clay, ZoomInfo, Clearbit) Mindset & Attributes A system-builder at heart—driven to make the GTM engine faster, leaner, and smarter Comfortable rolling up your sleeves to write flow logic or debug integrations Able to work cross-functionally and translate business goals into technical solutions Growth mindset with a passion for experimenting with new technologies, especially AI Commitment to data accuracy, scalability, and operational excellence Nice-to-Have Qualifications Experience with Tableau, Power BI, or other secure data visualization tools Familiarity with financial systems integration (e.g., NetSuite, ARR dashboards) Experience supporting sales in regulated industries or public sector sales cycles Experience enabling AI use cases through clean, structured CRM data 🌐 Why Join Mattermost? This is a unique opportunity to apply your technical skills to help scale mission-critical collaboration tools for defense, intelligence, and national infrastructure. You'll have ownership, autonomy, and room to innovate—especially in applying AI to GTM systems. You’ll be a key partner to our GTM and strategy teams, directly contributing to Mattermost’s mission and growth trajectory. If you're ready to help build the future of secure, AI-enabled revenue operations, we want to hear from you. 📥 Apply now and help us redefine GTM systems for the teams that protect and power the world.  

Mattermost is seeking a mission-driven, strategically-oriented General Manager of Japan to lead the operational launch and growth of our Mattermost KK. This role reports to CEO/co-founder and dual reports to VP of APAC/EMEA and work closely with global leadership across Sales, Marketing, and Operations. The Japan General Manager will be responsible for launching and scaling Mattermost’s presence in Japan. This role is pivotal in operationalizing our Japan KK, building a strong local presence, and driving significant revenue growth from starting 7-figure revenue base in critical infrastructure, cybersecurity and national security developed through partners and an Asia-Pacific Sales team outside of Japan.   This is a high-impact, cross-functional leadership role requiring deep experience in enterprise software, strong local market knowledge, and the ability to operate independently while aligning with global strategy.  This role includes variable compensation tied to Net Annual Recurring Revenue.   Key Responsibilities  Operationalize Japan KK: Establish and manage the legal, financial, and operational framework for Mattermost’s Japan entity in partnership with US-based operations teams.  Develop Strategic and Operational Plan: Work with CEO, advisors and Mattermost leadership team to assess and prioritize market opportunities in 3-5 years and develop a phased 18-24 month plan with clear milestones and metrics for expanding on existing Japanese business, developing key partnerships, and bringing in new business.  Hiring, Developing and managing: In first 3-6 months, recruit, onboard and manage the first in-country technical resource (contract or full-time) to support local sales and operations. Lead a team of team of dotted-line remote technical and operational staff to support the Japan business and existing customers.   Partnership Development: Build and nurture strategic business relationships with key partners in Japan to drive growth and adoption.  Marketing Expansion: Collaborate with our marketing vendor to enhance Mattermost’s Japanese web presence and tailor value propositions for the local market.  Event Management: Assist with planning and managing Mattermost’s presence at events, including attending and exhibiting, with support from contract marketing and our in-house marketing team.  Revenue Growth: Expand the Japan business from an early 7-figures business, managing towards commission-based Net ARR targets.  Cross-Functional Collaboration: Work closely with global teams, including marketing, sales, and customer success, to align strategies and ensure customer outcomes.  Requirements  Industry Experience: Minimum 15 years in enterprise software, including experience at a large US or EU-headquartered software firm.  Leadership Experience: At least 3 years as a General Manager/Country Manager or Sales VP/Director, with a proven track record of driving revenue growth.  English Proficiency: Able to actively participate in internal meetings in English.  Strategic Expertise: Background in market analysis, strategic planning, consulting, business strategy, or general management.  Sector Knowledge: Minimum 2-3 years of experience in national security and/or critical infrastructure sectors, including defense contractors, cybersecurity enterprises, manufacturing, or armed forces. Travel: This role includes travel to meet Japanese customers and partners, as well as industry events in Japan and Asia to further the business, as well as travel to Mattermost annual company kick-off, typically in US, and potentially other international travel when needed.   What We Offer: Report to the CEO/Co-founder  An opportunity to define and scale the Japan market for Mattermost  Building a mission-oriented business protecting the world’s most vital infrastructure and institutions.   Competitive compensation and benefits package.    Join us at Mattermost and help us shape the early stages of an extraordinary business.