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Director, Client Delivery

Remote

Maven is the world's largest virtual clinic for women and families on a mission to make healthcare work for all of us. Maven's award-winning digital programs provide clinical, emotional, and financial support all in one platform, spanning fertility & family building, maternity & newborn care, parenting & pediatrics, and menopause & midlife. More than 2,000 employers and health plans trust Maven's end-to-end platform to improve clinical outcomes, reduce healthcare costs, and provide equity in benefits programs. Recognized for innovation and industry leadership, Maven has been named to the Time 100 Most Influential Companies, CNBC Disruptor 50, Fast Company Most Innovative Companies, and FORTUNE Best Places to Work. Founded in 2014 by CEO Kate Ryder, Maven has raised more than $425 million in funding from top healthcare and technology investors including General Catalyst, Sequoia, Dragoneer Investment Group, Oak HC/FT, StepStone Group, Icon Ventures, and Lux Capital. To learn more about Maven, visit us at mavenclinic.com. 

An award-winning culture working towards an important mission –  Maven Clinic is a recipient of over 30 workplace and innovation awards, including: 

  • Fortune Change the World (2024)
  • CNBC Disruptor 50 List (2022, 2023, 2024) 
  • Fortune Best Workplaces for Millennials (2024)
  • Fortune Best Workplaces in Health Care (2024)
  • TIME 100 Most Influential Companies (2023)
  • Fast Company Most Innovative Companies (2020, 2023)
  • Built In Best Places to Work (2023)
  • Fortune Best Workplaces NY (2020, 2021, 2022, 2023, 2024)
  • Great Place to Work certified (2020, 2021, 2022, 2023, 2024)
  • Fast Company Best Workplaces for Innovators (2022)
  • Built In LGBTQIA+ Advocacy Award (2022)

Maven is looking for an experienced, strategic, and dynamic Director of Client Delivery to lead our Client Delivery Manager team. In this role, you’ll set the vision and drive the execution of our client delivery strategy to ensure operational excellence, client satisfaction, and scalable growth across our portfolio. You’ll lead a team of high-performing Client Delivery Managers, empowering them to deliver seamless onboarding experiences. 

As a senior leader, you’ll collaborate closely with cross-functional partners across Product, Operations, and Technology to refine delivery processes, optimize performance, and enhance the overall client experience. This highly visible role offers the opportunity to shape how Maven delivers value to its clients both today and in the future.

As a Director of Client Delivery at Maven, you will:

  • Lead and develop a high-performing Client Delivery Manager team, fostering a culture of accountability, collaboration, and continuous improvement across all client delivery functions.
  • Define and drive the client delivery strategy, setting standards for operational excellence, scalability, and exceptional client experience from sale through launch.
  • Oversee execution of complex client integrations and delivery initiatives, ensuring alignment between client needs, internal capabilities, and technical requirements.
  • Collaborate cross-functionally with Product, Engineering, and Operations leaders to prioritize enhancements, optimize workflows, and ensure that delivery processes support evolving business goals and client requirements.
  • Implement frameworks for identifying, mitigating, and reporting on client implementation risks, ensuring proactive issue management, transparent communication, and successful outcomes across all engagements.
  • Identify and resolve systemic challenges, using data and insights to drive process improvements, mitigate risks, and elevate the team’s efficiency and impact.
  • Represent Client Delivery leadership in executive and cross-functional forums, influencing roadmaps, resourcing, and client strategy to ensure successful outcomes at scale.Lead requirements sessions to define data mapping, transformation rules, and client delivery expectations for file-based integrations with clients and external partners.

We’re looking for you to bring:

  • 10+ years of experience in client delivery, operations, integrations, or program management, including significant leadership experience managing high-performing teams in complex, fast-paced environments.
  • Deep understanding of the healthcare ecosystem, ideally including health plans, digital health platforms, and enterprise client operations.
  • Proven track record of building and scaling client delivery functions, with the ability to design processes that drive consistency, quality, and measurable client impact.
  • Exceptional communication, executive presence, and stakeholder management skills. You inspire confidence across all levels, from individual contributors to C-suite partners.
  • Strong analytical and strategic thinking abilities, leveraging data and insights to inform decisions, measure outcomes, and continuously improve team performance.
  • A builder’s mindset and comfortable operating in ambiguity, identifying opportunities, and driving change to meet evolving business needs.
  • Bachelor’s degree required; advanced degree preferred (MBA, MHA, or related field a plus)
  • Health plan experience preferred 
  • Experience working in a high-growth or startup environment preferred 

The base salary range for this role is $170,000 - $200,000 per year. You will also be entitled to receive stock options and benefits. Individual pay decisions are based on a number of factors, including qualifications for the role, experience level, and skillset.

This role requires active work authorization in the US.

Maven embraces a flexible hybrid work model. Our teams primarily operate from the New York Metropolitan area, NY, and remotely via San Francisco/Bay Area, CA, Seattle, WA, Boston, MA, Chicago, IL, and Washington, D.C. For those in our New York City office, we encourage in-person collaboration by requiring team members to work onsite three days a week  (Tuesday, Wednesday, Thursday). For those based in San Francisco/Bay Area, CA, Seattle, WA, Boston, MA, Chicago, IL, and Washington, D.C., we encourage in-person collaboration by requiring team members to attend quarterly Work Together Days within these cities. This policy aims to balance remote work flexibility with the benefits of face-to-face interaction.

At Maven we believe that a diverse set of backgrounds and experiences enrich our teams and allow us to achieve above and beyond our goals. If you do not have experience in all of the areas detailed above, we hope that you will share your unique background with us in your application and how it can be additive to our teams.

Benefits That Work For You

Our benefits are designed to support your health, well-being and career development, helping you thrive both personally and professionally. We remain focused on providing a competitive benefits package for our employees. On top of standards such as employer-covered health, dental, and insurance plan options, we offer an inclusive approach to benefits:

  • Maven for Mavens: access to the full platform and specialists, including care for mental health, reproductive health, family planning and pediatrics.
  • Whole-self care through wellness partnerships
  • Hybrid work, in office meals, and work together days 
  • 16 weeks 100% paid parental leave and new parent stipend (for Mavens who've been with us for 1 year+)
  • Annual professional development stipend and access to a personal career coach through Maven for Mavens
  • 401K matching for US-based employees, with immediate vesting

These benefits are applicable to Maven Clinic Co., US-based, full-time employees only. 1099/Contract Providers are ineligible for these benefits. 

Maven is an affirmative action and equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, veteran status, or genetic information. Maven is committed to providing access, equal opportunity and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. Maven Clinic interview requests and job offers only originate from an @mavenclinic.com email address (e.g jsmith@mavenclinic.com). Maven Clinic will never ask for sensitive information to be delivered over email or phone. If you receive a scam issue or a security issue involving Maven Clinic please notify us at: security@mavenclinic.com. For general and additional inquiries, please contact us at careers@mavenclinic.com. 

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