Senior Staff Product Manager, AI Experience

Maven is the world's largest virtual clinic for women and families on a mission to make healthcare work for all of us. Maven's award-winning digital programs provide clinical, emotional, and financial support all in one platform, spanning fertility & family building, maternity & newborn care, parenting & pediatrics, and menopause & midlife. More than 2,000 employers and health plans trust Maven's end-to-end platform to improve clinical outcomes, reduce healthcare costs, and provide equity in benefits programs. Recognized for innovation and industry leadership, Maven has been named to the Time 100 Most Influential Companies, CNBC Disruptor 50, Fast Company Most Innovative Companies, and FORTUNE Best Places to Work. Founded in 2014 by CEO Kate Ryder, Maven has raised more than $425 million in funding from top healthcare and technology investors including General Catalyst, Sequoia, Dragoneer Investment Group, Oak HC/FT, StepStone Group, Icon Ventures, and Lux Capital. To learn more about Maven, visit us at mavenclinic.com. 

An award-winning culture working towards an important mission –  Maven Clinic is a recipient of over 30 workplace and innovation awards, including: 

• Fortune Change the World (2024)
• CNBC Disruptor 50 List (2022, 2023, 2024) 
• Fortune Best Workplaces for Millennials (2024)
• Fortune Best Workplaces in Health Care (2024)
• TIME 100 Most Influential Companies (2023)
• Fast Company Most Innovative Companies (2020, 2023)
• Built In Best Places to Work (2023)
• Fortune Best Workplaces NY (2020, 2021, 2022, 2023, 2024)
• Great Place to Work certified (2020, 2021, 2022, 2023, 2024)
• Fast Company Best Workplaces for Innovators (2022)
• Built In LGBTQIA+ Advocacy Award (2022)

About the role

Maven is hiring a Senior Staff PM to own Member & AI Experience — the surface that defines how members experience Maven from the moment they arrive. Conversational AI, homepage, community, proactive guidance, and the cross-cutting AI layer that clinical programs run on. This is the front door to Maven and the connective tissue across every program.

The right person is technically deep on LLM and agentic systems, has strong product instincts on consumer experience, and can build fast. You will work in close partnership with the clinical product team — Maternity, Fertility — to ensure the AI experience serves each program effectively. You will report directly to the SVP of Product.

Maven's culture is changing. We are resetting around speed, data-driven iteration, and deep member obsession. This hire is expected to lead that reset on the member experience surface.

What you will own

• The member experience surface: conversational AI, homepage, community, and the non-clinical touchpoints that define how members engage with Maven day-to-day
• The AI and conversational experience layer: how Maven guides members proactively, responds to their questions, and navigates them to the right care at the right moment
• The agentic product architecture for member-facing experiences: when Maven leads, when it responds, what it says, and how it escalates to a clinical team or provider
• An eval-driven development workflow: quality metrics for AI outputs, instrumented and iterated at high velocity
• Community — own the roadmap and drive engagement on an existing surface with real member activity
• A member-centric view of engagement data across the full experience — where members activate, where they drop, where AI is moving the needle and where it is not
• Close partnership with clinical product (Maternity, Fertility) to ensure the AI experience is coherent and effective across programs

What we are looking for

• 7+ years in product, with direct experience building consumer-facing products and conversational AI or agentic systems in production
• Deep technical fluency: prompt engineering, eval frameworks, RAG, agent orchestration — well enough to spec and ship, not just review
• Strong consumer product instincts — you understand what makes a member experience feel coherent, trustworthy, and worth returning to
• Strong data skills: engagement instrumentation, AI quality metrics, communicating findings across clinical, engineering, and growth
• Experience owning community or social surfaces is a plus — you understand how to build for a population, not just an individual session
• Clinical empathy — you understand the stakes of AI-generated health guidance and build with appropriate rigor
• 0-to-1 shipping at high velocity: fast experiments, fast learning, no design paralysis
• High ownership: several of these surfaces are not fully defined. You will define them and you will be accountable for the outcomes

What we will not hire for

• PMs who have "worked on AI" but cannot describe their eval framework
• PMs who prototype but do not ship
• PMs who treat community as a content problem rather than a product problem
• PMs who treat agentic as a trend rather than a development methodology
• PMs who cannot hold both consumer experience quality and clinical accuracy simultaneously

What success looks like in 90 days

• Member & AI experience surface definition complete, with clear boundaries against clinical product team
• First agentic member experience experiment in market within 45 days
• Eval framework for AI output quality established within 60 days
• Community roadmap defined and first improvement shipped
• Homepage iteration in flight with clear metric ownership
• Partnership model with clinical product team operating — shared understanding of where AI experience ends and clinical product begins

The base salary range for this role is 245,000-340,000 per year. You will also be entitled to receive stock options and benefits. Individual pay decisions are based on a number of factors, including qualifications for the role, experience level, and skillset.

Maven embraces a flexible hybrid work model. This role is exclusively open to candidates in these locations with a strong preference for San Francisco, CA.

Our teams primarily operate from the New York Metropolitan area, NY, San Francisco/Bay Area, CA, and Seattle, WA. For those in our New York City office, we encourage in-person collaboration by requiring team members to work onsite three days a week  (Tuesday, Wednesday, Thursday). For those based in San Francisco/Bay Area, CA, and Seattle, WA, we encourage in-person collaboration by requiring team members to attend quarterly Work Together Days within these cities. This policy aims to balance remote work flexibility with the benefits of face-to-face interaction.

At Maven we believe that a diverse set of backgrounds and experiences enrich our teams and allow us to achieve above and beyond our goals. If you do not have experience in all of the areas detailed above, we hope that you will share your unique background with us in your application and how it can be additive to our teams. 

At Maven we believe that a diverse set of backgrounds and experiences enrich our teams and allow us to achieve above and beyond our goals. If you do not have experience in all of the areas detailed above, we hope that you will share your unique background with us in your application and how it can be additive to our teams.

Benefits That Work For You

Our benefits are designed to support your health, well-being and career development, helping you thrive both personally and professionally. We remain focused on providing a competitive benefits package for our employees. On top of standards such as employer-covered health, dental, and insurance plan options, we offer an inclusive approach to benefits:

• Maven for Mavens: access to the full platform and specialists, including care for mental health, reproductive health, family planning and pediatrics.
• Whole-self care through wellness partnerships
• Hybrid work, in office meals, and work together days 
• 16 weeks 100% paid parental leave and new parent stipend (for Mavens who've been with us for 1 year+)
• Annual professional development stipend and access to a personal career coach through Maven for Mavens
• 401K matching for US-based employees, with immediate vesting

These benefits are applicable to Maven Clinic Co., US-based, full-time employees only. 1099/Contract Providers are ineligible for these benefits. 

Maven is an affirmative action and equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, veteran status, or genetic information. Maven is committed to providing access, equal opportunity and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. Maven Clinic interview requests and job offers only originate from an @mavenclinic.com email address (e.g jsmith@mavenclinic.com). Maven Clinic will never ask for sensitive information to be delivered over email or phone. If you receive a scam issue or a security issue involving Maven Clinic please notify us at: security@mavenclinic.com. For general and additional inquiries, please contact us at careers@mavenclinic.com.