Back to jobs

Guiding and Web Tension Specialist

Oklahoma City, Oklahoma, United States

Primary Responsibility: This position is responsible for customer liaison during system application specification, estimating, quote preparation, order processing, and troubleshooting service after the sale.

 

Duties and Responsibilities:

  • High level of quoting experience to provide the best customer service in the industry
  • Strong mechanical aptitude with ability to provide conceptual solutions
  • Provide the best customer service in the industry
  • Cultivate an open communication environment
  • Support the department head to meet and exceed company objectives in an efficient manner
  • Provide product solutions to customer problems, manages all customer questions regarding technical applications, pricing, delivery, capabilities, etc.
  • Selecting systems for customer specific applications. Requires meeting customer needs and interaction with other team members and departments for nonstandard applications.
  • Estimate margin dollars based on equipment costs on quotations and orders
  • Handle Customer discussions concerning application and quotation issues.
  • Ability to perform equipment troubleshooting and installation oversight.
  • Act as a project manager for your projects through engineering and manufacturing as necessary – working with customers, vendors, and internal customers
  • Involvement with engineering during system testing
  • Maintain records, files, and databases for future reference
  • Handle customer complaints and warranty issues, provide solutions and negotiate credits, refunds, or rework options
  • Function as customer advocate and represent the customer’s interests regarding quality issues and interpretation of customer’s needs and specifications
  • Provide assistance to other departments as needed
  • Other duties as assigned to meet departmental and Company objectives.

 

Minimum Qualifications

 

Education/Experience:

  • Highly Preferred: Bachelor’s degree in Engineering (Electrical preferred but not limited to) or similar field with one to two years’ experience,
    or
    Bachelor’s degree in business or technology with three to five years’ experience,
    or
    Associate degree with five to seven years’ experience.
  • Able to handle pressure well, be self-motivated and detail oriented
  • Ability to work collaboratively across functions to accomplish goals and meet company objectives
  • Ability to balance expectations for job duties with a creative approach for problem solving
  • Integrity and high ethical standards
  • Excellent communication skills, both oral and written

 

Other Candidate Qualifications:

  • Understands business implications of decisions
  • Ability to work in a team environment
  • Willingness to provide enthusiasm and creative solutions to meeting customer needs and achieving the company’s goals
  • Ability to work independently without supervision
  • Ability to “think on your feet”, creative problem solving, determine and advocate customer needs
  • Personable and able to develop and maintain good relationships
  • Ability to maintain composure, positive attitude, and organization with multiple tasks amidst constant interruptions and conflicting priorities
  • Financial aptitude with knowledge of or ability to learn business concepts related to sales and marketing, forecasting, negotiating deals, estimating, and tracking product and project costs
  • Ability to negotiate with customers, suppliers, and coworkers
  • Ability to effectively balance between customer satisfaction and optimizing financial returns
  • Technical aptitude with the knowledge of or ability to learn engineering concepts
  • Ability to read drawings and technical specifications of CAD work
  • Knowledge of Windows based computer applications
  • Understanding or ability to learn Ethernet based networking and IEEE 1588 Precision Time Protocols (PTP)

 

Physical Requirements

  • Ability to sit for extended periods of time
  • Able to wear personal protective equipment (if entering designated manufacturing areas)-safety shoes, safety glasses, hearing protection, etc.

Position located in Oklahoma City, OK (Hybrid after 1-year on-site training period)

#IND

Maxcess is an equal employment opportunity employer. We do not discriminate on the basis of race, religion, sex, disability, age, pregnancy, national origin, sexual orientation, or any other characteristic protected by applicable law. We are committed to diversity and inclusion, and all qualified candidates are encouraged to apply.

Create a Job Alert

Interested in building your career at Maxcess International? Get future opportunities sent straight to your email.

Apply for this job

*

indicates a required field

Resume/CV*

Accepted file types: pdf, doc, docx, txt, rtf

Cover Letter

Accepted file types: pdf, doc, docx, txt, rtf

Select...
Select...
Select...
Select...
Select...
Select...

If yes, you can always opt-out by replying STOP. Terms of Use | Privacy Policy 

Select...

Voluntary Self-Identification

For government reporting purposes, we ask candidates to respond to the below self-identification survey. Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiring process or thereafter. Any information that you do provide will be recorded and maintained in a confidential file.

As set forth in Maxcess International’s Equal Employment Opportunity policy, we do not discriminate on the basis of any protected group status under any applicable law.

Select...
Select...
Race & Ethnicity Definitions

If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection. As a government contractor subject to the Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measure the effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categories is as follows:

A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability.

A "recently separated veteran" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.

An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.

An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.

Select...

Voluntary Self-Identification of Disability

Form CC-305
Page 1 of 1
OMB Control Number 1250-0005
Expires 04/30/2026

Why are you being asked to complete this form?

We are a federal contractor or subcontractor. The law requires us to provide equal employment opportunity to qualified people with disabilities. We have a goal of having at least 7% of our workers as people with disabilities. The law says we must measure our progress towards this goal. To do this, we must ask applicants and employees if they have a disability or have ever had one. People can become disabled, so we need to ask this question at least every five years.

Completing this form is voluntary, and we hope that you will choose to do so. Your answer is confidential. No one who makes hiring decisions will see it. Your decision to complete the form and your answer will not harm you in any way. If you want to learn more about the law or this form, visit the U.S. Department of Labor’s Office of Federal Contract Compliance Programs (OFCCP) website at www.dol.gov/ofccp.

How do you know if you have a disability?

A disability is a condition that substantially limits one or more of your “major life activities.” If you have or have ever had such a condition, you are a person with a disability. Disabilities include, but are not limited to:

  • Alcohol or other substance use disorder (not currently using drugs illegally)
  • Autoimmune disorder, for example, lupus, fibromyalgia, rheumatoid arthritis, HIV/AIDS
  • Blind or low vision
  • Cancer (past or present)
  • Cardiovascular or heart disease
  • Celiac disease
  • Cerebral palsy
  • Deaf or serious difficulty hearing
  • Diabetes
  • Disfigurement, for example, disfigurement caused by burns, wounds, accidents, or congenital disorders
  • Epilepsy or other seizure disorder
  • Gastrointestinal disorders, for example, Crohn's Disease, irritable bowel syndrome
  • Intellectual or developmental disability
  • Mental health conditions, for example, depression, bipolar disorder, anxiety disorder, schizophrenia, PTSD
  • Missing limbs or partially missing limbs
  • Mobility impairment, benefiting from the use of a wheelchair, scooter, walker, leg brace(s) and/or other supports
  • Nervous system condition, for example, migraine headaches, Parkinson’s disease, multiple sclerosis (MS)
  • Neurodivergence, for example, attention-deficit/hyperactivity disorder (ADHD), autism spectrum disorder, dyslexia, dyspraxia, other learning disabilities
  • Partial or complete paralysis (any cause)
  • Pulmonary or respiratory conditions, for example, tuberculosis, asthma, emphysema
  • Short stature (dwarfism)
  • Traumatic brain injury
Select...

PUBLIC BURDEN STATEMENT: According to the Paperwork Reduction Act of 1995 no persons are required to respond to a collection of information unless such collection displays a valid OMB control number. This survey should take about 5 minutes to complete.