Back to jobs

Epicor Administrator

Oklahoma City, OK

Position Title:              Epicor Administrator            

Reports to:                    Manager, Epicor applications

           

Primary Responsibility: 

The Epicor Administrator’s role is to partner with Epicor system users and IT team members to support and update the Epicor application environment.  The position is responsible for a broad range of Epicor support processes, from SQL database and application server software administration through user setup and security configuration.  Experience with the full range of Epicor ERP application products is extremely important because Maxcess makes use of Epicor ERP, Epicor Electronic Commerce, DocStar ECM, Quick Ship, and Epicor Data Analytics. The Epicor environment at Maxcess supports multi-plant custom manufacturing business processes, and experience in a similar business environment is important.  This position supports data access to older legacy applications, such as JobBOSS and historical AS/400 data.  The position also supports application server interfaces with Salesforce and the SFTP application for bank transactions.

 

Duties and Responsibilities:

  • Epicor software administration:
    • Perform routine and advanced tasks related to SQL database support.
    • Plan, communicate, and execute Epicor patch and revision upgrades for approximately 150 users and 200 workstations.
    • Manage user enrollment and access permissions; respond to ERP user access audits and update requests.
    • Support print environment changes across multiple remote locations, including configuring connections between Epicor application servers and remote print servers for both plain paper and label printing.
  • Service desk support for Epicor users:
    • Serve as the primary point of contact for application and connectivity issues reported via Jira, email, phone, and Microsoft Teams.
    • Provide emergency support during application outages and assist the Maxcess infrastructure team during network disruptions.
    • Open and manage EpicCare support tickets when escalation to Epicor Support is required.
  • Support Maxcess business operations:
    • Fulfill ad hoc data requests and perform DMT (Data Management Tool) processes for business users.
    • Generate and distribute monthly business activity reports related to customer quotes and orders.
    • Perform additional duties as assigned to support departmental and organizational goals.

 

Minimum Qualifications

Required Technical Proficiencies:

  • Three years of dedicated SQL database support
  • Demonstrated background in working directly with end users to resolve issues

 

 Preferred Technical Proficiencies:

  • Prior experience in Epicor application and user administration
  • Knowledge of key Epicor modules and bolt-on applications
  • Experience with Microsoft Office Applications

 

Knowledge/Skills/Abilities:

  • Effective interpersonal communication with co-workers, management, and vendors.
  • Self-motivation to accomplish objectives and pursue options that will benefit the company.
  • Partner with application super users to successfully complete projects.
  • Proactively work through service requests with user support as needed.
  • Ability to grasp “big picture” details of evolving systems software architecture.
  • Effectively switch between daily support issues and long-term projects.

 

Education/Experience:

  • Bachelor’s Degree
  • Five years progressively responsible ERP application administration and support experience
  • Strong knowledge of the Epicor ERP environment and supporting applications

 

Physical requirements:

  • Able to wear personal protective equipment (if entering designated manufacturing areas) – safety shoes, safety glasses, hearing protection, etc.
  • Ability to stand, sit, and walk for extended periods of time.

 

#IND

Maxcess is an equal employment opportunity employer. We do not discriminate on the basis of race, religion, sex, disability, age, pregnancy, national origin, sexual orientation, or any other characteristic protected by applicable law. We are committed to diversity and inclusion, and all qualified candidates are encouraged to apply.

Create a Job Alert

Interested in building your career at Maxcess International? Get future opportunities sent straight to your email.

Apply for this job

*

indicates a required field

Resume/CV*

Accepted file types: pdf, doc, docx, txt, rtf

Cover Letter

Accepted file types: pdf, doc, docx, txt, rtf

Select...
Select...
Select...
Select...
Select...

If yes, you can always opt-out by replying STOP. Terms of Use | Privacy Policy 

Voluntary Self-Identification

For government reporting purposes, we ask candidates to respond to the below self-identification survey. Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiring process or thereafter. Any information that you do provide will be recorded and maintained in a confidential file.

As set forth in Maxcess International’s Equal Employment Opportunity policy, we do not discriminate on the basis of any protected group status under any applicable law.

Select...
Select...
Race & Ethnicity Definitions

If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection. As a government contractor subject to the Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measure the effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categories is as follows:

A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability.

A "recently separated veteran" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.

An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.

An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.

Select...

Voluntary Self-Identification of Disability

Form CC-305
Page 1 of 1
OMB Control Number 1250-0005
Expires 04/30/2026

Why are you being asked to complete this form?

We are a federal contractor or subcontractor. The law requires us to provide equal employment opportunity to qualified people with disabilities. We have a goal of having at least 7% of our workers as people with disabilities. The law says we must measure our progress towards this goal. To do this, we must ask applicants and employees if they have a disability or have ever had one. People can become disabled, so we need to ask this question at least every five years.

Completing this form is voluntary, and we hope that you will choose to do so. Your answer is confidential. No one who makes hiring decisions will see it. Your decision to complete the form and your answer will not harm you in any way. If you want to learn more about the law or this form, visit the U.S. Department of Labor’s Office of Federal Contract Compliance Programs (OFCCP) website at www.dol.gov/ofccp.

How do you know if you have a disability?

A disability is a condition that substantially limits one or more of your “major life activities.” If you have or have ever had such a condition, you are a person with a disability. Disabilities include, but are not limited to:

  • Alcohol or other substance use disorder (not currently using drugs illegally)
  • Autoimmune disorder, for example, lupus, fibromyalgia, rheumatoid arthritis, HIV/AIDS
  • Blind or low vision
  • Cancer (past or present)
  • Cardiovascular or heart disease
  • Celiac disease
  • Cerebral palsy
  • Deaf or serious difficulty hearing
  • Diabetes
  • Disfigurement, for example, disfigurement caused by burns, wounds, accidents, or congenital disorders
  • Epilepsy or other seizure disorder
  • Gastrointestinal disorders, for example, Crohn's Disease, irritable bowel syndrome
  • Intellectual or developmental disability
  • Mental health conditions, for example, depression, bipolar disorder, anxiety disorder, schizophrenia, PTSD
  • Missing limbs or partially missing limbs
  • Mobility impairment, benefiting from the use of a wheelchair, scooter, walker, leg brace(s) and/or other supports
  • Nervous system condition, for example, migraine headaches, Parkinson’s disease, multiple sclerosis (MS)
  • Neurodivergence, for example, attention-deficit/hyperactivity disorder (ADHD), autism spectrum disorder, dyslexia, dyspraxia, other learning disabilities
  • Partial or complete paralysis (any cause)
  • Pulmonary or respiratory conditions, for example, tuberculosis, asthma, emphysema
  • Short stature (dwarfism)
  • Traumatic brain injury
Select...

PUBLIC BURDEN STATEMENT: According to the Paperwork Reduction Act of 1995 no persons are required to respond to a collection of information unless such collection displays a valid OMB control number. This survey should take about 5 minutes to complete.