Back to jobs
New

IT Support Specialist - Tier I

Eureka, MO

Primary Responsibility: This position is responsible for supporting the Maxcess information technology environment and providing world class support for users at multiple sites across the globe. Tasks include end user support, license tracking, and performing PC maintenance, upgrades, and configurations.  The position also assists with network and server systems administration.

 

Duties and Responsibilities:

  • Desktop Management/Workstation Support
    • Manage desktops, workstation imaging, software deployment, configuration, inventory management, printer support
  • User Support
    • Provide support and resolve problems to end users’ satisfaction. Monitor and respond quickly and effectively to request received through the IT ticketing system. Process/complete first in first out tickets based on priority/severity
  • Engineering Support
    • Special technical and licensing support to engineering on Solidworks, AutoCAD, and electrical controls software
  • Networks and Access
    • Assist in supporting and troubleshooting Networks and Internet Access, Remote Access, Switches, Security, Firewall, Internet circuits, and cloud / hosted services
  • Enterprise Backup Support
    • Restore files when required
  • Telephone Systems
    • Provide internal support for all telephones, and communication channels, plus mobile device management
  • Remote Operations
    • Support remote sites globally, including network access and hosting for all Maxcess facilities
  • Maintain IT Documents
    • Update/document internal procedures as required
  • On Call Operations
    • Participate in a 24/7 on call schedule, including evenings and weekends
  • Coordinate with outside vendors on special projects

 

Candidate Requirements:

  • This is an on-site position located in Eureka, MO. Work from home is available as needed and with manager approval.  
  • BA/BS degree in Computer Information Systems or Networking; and/or 3 years of equivalent IT experience
  • Microsoft Server Products: O365, Remote Desktop Services, Active Directory, Group Policy
  • Microsoft Desktop Technologies: Windows 7/8/10/11, Office 2010-2019/O365
  • 1-3 years of experience in direct user support of Desktop/Laptop/Mobile Device hardware and software
  • Must have working knowledge of Security groups and File and Sharing permissions and networks and client-server applications.
  • Minimum 1 year of experience supporting a helpdesk environment
  • Must be presently authorized to work in the U.S. without a requirement for work authorization sponsorship by our company (now or in the future).
  • Ability to balance technical best practices with the realities of real-time enterprise I.T. operations and support
  • Ability to follow instructions and pre-established guidelines to perform the functions of the job
  • Ability to work in a multi forest and multi domain environment
  • Must work within a ticketing system documenting all issues and resolutions
  • Must work collaboratively as part of a team and independent projects, including a structured project management process
  • Ability to anticipate, identify, quantify, and resolve problems in a timely and positive manner.
  • Ability to communicate clearly and concisely, both verbally and in writing with wide range of users at all levels
  • Ability to consistently meet deadlines, completing tasks as previously defined
  • Must be flexible with work schedule; will be requested to work evenings or weekends according to the on-call schedule. Some travel will be required. Must be able to work on call, on a rotational basis, which includes calls globally
  • While performing the duties of this Job, the employee is regularly required to talk or hear.
  • Ability to stand, sit, and walk for extended periods of time.
  • The employee must occasionally lift and/or move up to 35 pounds.
  • Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.

 

Job Qualifications and Experience:

(Preferred)

  • VMWare Virtualization
  • Cisco Meraki
  • Cisco DUO
  • Cisco Umbrella
  • Cylance (Blackberry Protect) EDR
  • ERP Support for Oracle EBS, Epicor
  • Azure AD
  • Office 365 Applications & Administration
  • Active Directory, Group Policy
  • DHCP, DNS
  • Jira
  • Bomgar
  • Citrix
  • IT Glue
  • X2O Media
  • Veeam Backup and replication applications
  • Mitel and Cisco Call Manager
  • SCCM Imaging Workstations and Application Deployment

 

Work Environment:

  • Mix of shop floor and office environment. PPE are required, and company supplied and/or reimbursed.
  • Local travel using personal vehicle is required (minimal).

 

#IND

#LI-ONSITE

 

Maxcess is an equal employment opportunity employer. We do not discriminate on the basis of race, religion, sex, disability, age, pregnancy, national origin, sexual orientation, or any other characteristic protected by applicable law. We are committed to diversity and inclusion, and all qualified candidates are encouraged to apply.

Create a Job Alert

Interested in building your career at Maxcess International? Get future opportunities sent straight to your email.

Apply for this job

*

indicates a required field

Resume/CV*

Accepted file types: pdf, doc, docx, txt, rtf

Cover Letter

Accepted file types: pdf, doc, docx, txt, rtf

Select...
Select...
Select...
Select...
Select...

If yes, you can always opt-out by replying STOP. Terms of Use | Privacy Policy 

Voluntary Self-Identification

For government reporting purposes, we ask candidates to respond to the below self-identification survey. Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiring process or thereafter. Any information that you do provide will be recorded and maintained in a confidential file.

As set forth in Maxcess International’s Equal Employment Opportunity policy, we do not discriminate on the basis of any protected group status under any applicable law.

Select...
Select...
Race & Ethnicity Definitions

If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection. As a government contractor subject to the Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measure the effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categories is as follows:

A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability.

A "recently separated veteran" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.

An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.

An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.

Select...

Voluntary Self-Identification of Disability

Form CC-305
Page 1 of 1
OMB Control Number 1250-0005
Expires 04/30/2026

Why are you being asked to complete this form?

We are a federal contractor or subcontractor. The law requires us to provide equal employment opportunity to qualified people with disabilities. We have a goal of having at least 7% of our workers as people with disabilities. The law says we must measure our progress towards this goal. To do this, we must ask applicants and employees if they have a disability or have ever had one. People can become disabled, so we need to ask this question at least every five years.

Completing this form is voluntary, and we hope that you will choose to do so. Your answer is confidential. No one who makes hiring decisions will see it. Your decision to complete the form and your answer will not harm you in any way. If you want to learn more about the law or this form, visit the U.S. Department of Labor’s Office of Federal Contract Compliance Programs (OFCCP) website at www.dol.gov/ofccp.

How do you know if you have a disability?

A disability is a condition that substantially limits one or more of your “major life activities.” If you have or have ever had such a condition, you are a person with a disability. Disabilities include, but are not limited to:

  • Alcohol or other substance use disorder (not currently using drugs illegally)
  • Autoimmune disorder, for example, lupus, fibromyalgia, rheumatoid arthritis, HIV/AIDS
  • Blind or low vision
  • Cancer (past or present)
  • Cardiovascular or heart disease
  • Celiac disease
  • Cerebral palsy
  • Deaf or serious difficulty hearing
  • Diabetes
  • Disfigurement, for example, disfigurement caused by burns, wounds, accidents, or congenital disorders
  • Epilepsy or other seizure disorder
  • Gastrointestinal disorders, for example, Crohn's Disease, irritable bowel syndrome
  • Intellectual or developmental disability
  • Mental health conditions, for example, depression, bipolar disorder, anxiety disorder, schizophrenia, PTSD
  • Missing limbs or partially missing limbs
  • Mobility impairment, benefiting from the use of a wheelchair, scooter, walker, leg brace(s) and/or other supports
  • Nervous system condition, for example, migraine headaches, Parkinson’s disease, multiple sclerosis (MS)
  • Neurodivergence, for example, attention-deficit/hyperactivity disorder (ADHD), autism spectrum disorder, dyslexia, dyspraxia, other learning disabilities
  • Partial or complete paralysis (any cause)
  • Pulmonary or respiratory conditions, for example, tuberculosis, asthma, emphysema
  • Short stature (dwarfism)
  • Traumatic brain injury
Select...

PUBLIC BURDEN STATEMENT: According to the Paperwork Reduction Act of 1995 no persons are required to respond to a collection of information unless such collection displays a valid OMB control number. This survey should take about 5 minutes to complete.