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Testing Support Specialist

Ann Arbor, MI

May Mobility is transforming cities through autonomous technology to create a safer, greener, more accessible world. Based in Ann Arbor, Michigan, May develops and deploys autonomous vehicles (AVs) powered by our innovative Multi-Policy Decision Making (MPDM) technology that literally reimagines the way AVs think. 

Our vehicles do more than just drive themselves - they provide value to communities, bridge public transit gaps and move people where they need to go safely, easily and with a lot more fun. We’re building the world’s best autonomy system to reimagine transit by minimizing congestion, expanding access and encouraging better land use in order to foster more green, vibrant and livable spaces. Since our founding in 2017, we’ve given more than 300,000 autonomy-enabled rides to real people around the globe. And we’re just getting started. We’re hiring people who share our passion for building the future, today, solving real-world problems and seeing the impact of their work. Join us.

Job Summary

The Testing Support Specialist collaborates with Autonomy and Systems Engineering teams to understand and support validation needs in a dynamic development environment. As the primary contact for test support and data analysis within the Testing and Validation group, responsibilities include operating Tele-Assist for testing, analyzing drive data, and documenting issues through trouble tickets. The position requires testing new routes to evaluate autonomy performance, reviewing and tagging test vehicle data logs, and capturing video documentation. Additionally, the role involves supporting the Testing of Driver Out with the Tele-Assist product, developing best practices, and providing insights for product improvements based on thorough analysis of test data. 

Essential Responsibilities

  • Work with Autonomy and Systems Engineering engineers and designers to fully understand validation needs in order to provide testing support in a fast-moving development environment
  • Act as point of contact for test support and data analysis for May’s Testing and Validation group
  • Take regular shifts operating Tele-Assist for testing purposes
  • Analyze drive data and notate trouble tickets
  • Test new routes for autonomy performance
  • Analysis of test vehicle data logs including video capture review, tagging attributes in Jira and documentation
  • Support Testing of Driver Out with the Tele-Assist product, document drive performance with video capture and annotation, develop best practices and analyze test data to develop insights for product usage and improvements.
  • Verify functionality of product at May commercial sites
  • Other duties as assigned

 

Skills and Abilities

Success in this role typically requires the following competencies:

  • Detail oriented 
  • Excellent communication skills, written and verbal
  • Ability to track multiple responsibilities at the same time
  • Empathy to understand the customer of our products and services
  • Troubleshooting of basic technical issues
  • Familiarity with Linux Ubuntu is a plus

 

Qualifications and Experience

Candidates most successful in this role typically hold the following qualifications or comparable knowledge or experience:

  • Bachelor's degree or related experience
  • Experience in a software support roles a plus
  • Valid driver’s license and clear driving record

Physical Requirements

  • Standard office working conditions which includes but is not limited to:
    • Prolonged sitting
    • Prolonged standing
    • Prolonged computer use
  • Able to safely operate test vehicles for extended periods
  • Travel required? -  Moderate: 11%-25%

Salary Range

$54,000 - $68,000 USD

Benefits and Perks

  • Comprehensive healthcare suite including medical, dental, vision, life, and disability plans. Domestic partners who have been residing together at least one year are also eligible to participate! 
  • Health Savings and Flexible Spending Healthcare and Dependent Care Accounts available.
  • Rich retirement benefits, including an immediately vested employer safe harbor match.
  • Generous paid parental leave with immediate eligibility as well as a phased return to work. 
  • Flexible vacation policy in addition to 18 paid company holidays.
  • Total Wellness Program providing numerous resources for overall wellbeing   
Don’t meet every single requirement? Studies have shown that women and/or people of color are less likely to apply to a job unless they meet every qualification. At May Mobility, we’re committed to building a diverse, inclusive, and authentic workforce, so if you’re excited about this role but your previous experience doesn’t align perfectly with every qualification, we encourage you to apply anyway! You may be the perfect candidate for this or another role at May.

Want to learn more about our culture & benefits? Check out our website!

May Mobility is an equal opportunity employer.  All applicants for employment will be considered without regard to race, color, religion, sex, national origin, age, disability, sexual orientation, gender identity or expression, veteran status, genetics or any other legally protected basis.   Below, you have the opportunity to share your preferred gender pronouns, gender, ethnicity, and veteran status with May Mobility to help us identify areas of improvement in our hiring and recruitment processes. Completion of these questions is entirely voluntary.  Any information you choose to provide will be kept confidential, and will not impact the hiring decision in any way. If you believe that you will need any type of accommodation, please let us know.

Note to Recruitment Agencies: May Mobility does not accept unsolicited agency resumes. Furthermore, May Mobility does not pay placement fees for candidates submitted by any agency other than its approved partners.



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