Back to jobs
New

SVP Client Operations

New York, NY

About Us:

We’re not your typical agency. In fact, we don’t want to be. At M Booth Health, we take pride in doing what’s right, not what’s easy. Asking the difficult questions and finding unexpected answers. Pushing ourselves and our clients to think bigger. Moving beyond imposed limits to break through and create real connection.

We live our brand promise: Choose to Challenge. We're built to help organizations and brands challenge norms, drive results and improve the health and lives of those who need it most.

We believe health communications can change the world. Why? Because we’ve done it before. We’ve been at the forefront of advancing some of the most urgent issues in public health and medicine for decades. Our teams are purpose-built to challenge the status quo and drive results–both for our clients and for the health and well-being of people around the world.

The Role:

Senior Vice President, Client Operations

The Senior Vice President of Client Operations is the agency-wide leader of the Project Management discipline at M Booth Health. This role will report to and partner with the Head of Operations to set the vision, standards, and expectations for how project management enables outstanding client work, healthy teams, and a sustainable business.

This leader will build consistency across the agency and translate it into practical ways of working within client teams. They will lead, mentor, and develop the PM team; strengthen collaboration across Account, Creative, Strategy, specialty disciplines, Finance, and Operations; and ensure teams have the clarity, tools, and operating discipline needed to deliver excellent work.

The ideal candidate is both strategic and hands-on: able to see the system, identify where greater rigor will create value, and design and implement the right level of process without over-engineering. They are a facilitator of change, a credible partner to senior leaders, and an early adopter who thoughtfully validates and advances new tools, technology, and AI-enabled ways of working.

This role leads with humanity, neutrality, and authenticity. Success requires the judgment and courage to pressure-test assumptions, respectfully challenge established ways of working, and help the agency continuously raise the bar.

Responsibilities:

PM Discipline Leadership & Team Development

  • Lead the Project Management function and serve as the senior voice for the discipline across the agency
  • Partner with Head of Operations to define the PM vision, operating model, role clarity, competencies, and expectations at every level
  • Manage, mentor, and develop PM talent through consistent coaching, feedback, career planning, and growth opportunities
  • Build a strong, connected PM community that shares knowledge, raises issues early, and seeks continuous improvement
  • Assess team structure and capabilities; identify hiring, training, and development needs in partnership with the Head of Operations and Human Resources
  • Model calm, accountable, solutions-oriented leadership, especially in complex or high-pressure situations

Agency Standards & Scalable Ways of Working

  • Establish and implement consistent agency-wide project management standards, playbooks, templates, cadences, and governance
  • Identify where additional structure will improve quality, speed, collaboration, profitability, or team experience, and where process can be simplified or removed
  • Create practical systems that are clear enough to drive consistency and flexible enough to meet the needs of different clients, teams, and assignments
  • Partner with client teams to embed standards into day-to-day work, adapting implementation thoughtfully rather than applying a one-size-fits-all approach
  • Define clear ownership and decision-making across Project Management, Account, Creative, Strategy, and other integrated disciplines

Client Team & Portfolio Operations

  • Partner with senior client and discipline leaders to strengthen project setup, staffing, delivery, risk management, and operational health across accounts
  • Provide senior oversight and counsel within complex, high-risk, or high-visibility programs and portfolios
  • Ensure teams develop realistic scopes, staffing plans, budgets, timelines, workback schedules, and delivery plans with input from the right disciplines
  • Create visibility into project health, risks, decisions, dependencies, and corrective actions; escalate early and constructively when needed
  • Lead or support account transitions, new client onboarding, and operational stabilization efforts
  • Facilitate retrospectives and translate lessons learned into improvements that benefit the broader agency

Financial, Resource & Delivery Management

  • Partner with Finance, Operations, and Account leadership to improve forecasting, utilization, capacity planning, and profitability
  • Strengthen the connection between scopes of work, staffing plans, timelines, time reporting, and financial performance
  • Help PMs and client teams proactively manage scope, burn, change requests, out-of-pocket costs, and delivery tradeoffs
  • Establish meaningful reporting and health indicators that support better decisions without creating unnecessary administrative burden
  • Use operational and financial data to identify patterns, risks, and opportunities across the agency

Tools, Technology & Innovation

  • Lead the evaluation, validation, implementation, and adoption of project management and workflow tools across the agency
  • Champion effective use of existing platforms while identifying opportunities to consolidate, simplify, or improve the agency tool ecosystem
  • Partner with Operations, IT, Finance, and agency teams to pilot and scale AI-enabled and automated ways of working responsibly
  • Stay current on emerging practices and tools, translating relevant innovation into practical agency advantage

Change Leadership & Cross-Functional Partnership

  • Act as a neutral, trusted facilitator who can bring varied perspectives together, surface root issues, and move teams toward decisions
  • Pressure-test systems, assumptions, and established practices with respect, curiosity, and a focus on better outcomes
  • Create clear change plans that address stakeholder alignment, communication, training, adoption, and reinforcement
  • Balance urgency with empathy, helping teams navigate change while protecting the culture and humanity that make M Booth Health distinctive
  • Contribute to agency planning and leadership discussions as a strategic operator and advocate for sustainable, high-quality work

What You’ll Bring:

  • 15+ years in Project Management, Operations and/or Client Operations within an agency environment
  • Experience leading Project Management teams
  • Strong - strategic and tactical - operational, financial and resource management expertise
  • Experience building scalable processes and driving adoption
  • Excellent executive communication and influence skills
  • Experience leading organizational change
  • Healthcare communications experience is a plus, but not required
  • Curiosity and practical experience with AI and emerging technologies

What Success Looks Like

  • PM is viewed as a valued, strategic partner
  • Teams operate with greater clarity and consistency
  • Operational improvements simplify work
  • PM talent continues to grow
  • Financial health and delivery quality improve
  • The agency continuously innovates

What We’ll Bring:

Yes, you read that correctly. You deserve to know what we have to offer you as well. So here are a few things that define our employee experience at M Booth Health:

Here are a few highlights of the benefits we offer at M Booth:

  • A workplace that’s alive with courage, ideas, respect and humanity
  • Professional growth and development programs to help advance your career
  • Comprehensive health care and wellness plans for your entire family
  • A 401(k) Savings Plan and Flexible Spending Accounts
  • Paid holidays, Unlimited Paid Time Off (Personal, Sick, Vacation), and Summer Fridays and Sabbatical Leave
  • Additional Perks: Family Leave, Well-Being Programs, and Commuter Benefits

Salary $186,000-249,000

 

Current and prospective employees are paid within our bands with consideration to a range of factors including but not limited to background, experience, skillset and market demands. A highlight of our benefit offering includes fully paid medical, dental and vision, a rich 401(k) match with immediate vesting, generous paid time off and sabbatical leave.

Location:

Remote or in the New York office

If you plan on working remotely, MB/MBH can accept applicants from the following states:

Arizona, California, Colorado, Delaware, Connecticut, Florida, Georgia, Illinois, Kansas, Indiana, Louisiana, Maryland, Massachusetts, Michigan, Minnesota, Missouri, Nevada, New Jersey, New York, North Carolina, Oregon, Pennsylvania, Rhode Island, Texas, Virginia and Washington D.C.

M Booth Health is an equal opportunity employer. All candidates will be considered for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Create a Job Alert

Interested in building your career at M Booth Health? Get future opportunities sent straight to your email.

Apply for this job

*

indicates a required field

Resume/CV

Accepted file types: pdf, doc, docx, txt, rtf

Cover Letter

Accepted file types: pdf, doc, docx, txt, rtf

Voluntary Self-Identification

For government reporting purposes, we ask candidates to respond to the below self-identification survey. Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiring process or thereafter. Any information that you do provide will be recorded and maintained in a confidential file.

As set forth in M Booth Health’s Equal Employment Opportunity policy, we do not discriminate on the basis of any protected group status under any applicable law.

Select...
Select...
Race & Ethnicity Definitions

If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection. As a government contractor subject to the Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measure the effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categories is as follows:

A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability.

A "recently separated veteran" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.

An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.

An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.

Select...

Voluntary Self-Identification of Disability

Form CC-305
Page 1 of 1
OMB Control Number 1250-0005
Expires 04/30/2026

Why are you being asked to complete this form?

We are a federal contractor or subcontractor. The law requires us to provide equal employment opportunity to qualified people with disabilities. We have a goal of having at least 7% of our workers as people with disabilities. The law says we must measure our progress towards this goal. To do this, we must ask applicants and employees if they have a disability or have ever had one. People can become disabled, so we need to ask this question at least every five years.

Completing this form is voluntary, and we hope that you will choose to do so. Your answer is confidential. No one who makes hiring decisions will see it. Your decision to complete the form and your answer will not harm you in any way. If you want to learn more about the law or this form, visit the U.S. Department of Labor’s Office of Federal Contract Compliance Programs (OFCCP) website at www.dol.gov/ofccp.

How do you know if you have a disability?

A disability is a condition that substantially limits one or more of your “major life activities.” If you have or have ever had such a condition, you are a person with a disability. Disabilities include, but are not limited to:

  • Alcohol or other substance use disorder (not currently using drugs illegally)
  • Autoimmune disorder, for example, lupus, fibromyalgia, rheumatoid arthritis, HIV/AIDS
  • Blind or low vision
  • Cancer (past or present)
  • Cardiovascular or heart disease
  • Celiac disease
  • Cerebral palsy
  • Deaf or serious difficulty hearing
  • Diabetes
  • Disfigurement, for example, disfigurement caused by burns, wounds, accidents, or congenital disorders
  • Epilepsy or other seizure disorder
  • Gastrointestinal disorders, for example, Crohn's Disease, irritable bowel syndrome
  • Intellectual or developmental disability
  • Mental health conditions, for example, depression, bipolar disorder, anxiety disorder, schizophrenia, PTSD
  • Missing limbs or partially missing limbs
  • Mobility impairment, benefiting from the use of a wheelchair, scooter, walker, leg brace(s) and/or other supports
  • Nervous system condition, for example, migraine headaches, Parkinson’s disease, multiple sclerosis (MS)
  • Neurodivergence, for example, attention-deficit/hyperactivity disorder (ADHD), autism spectrum disorder, dyslexia, dyspraxia, other learning disabilities
  • Partial or complete paralysis (any cause)
  • Pulmonary or respiratory conditions, for example, tuberculosis, asthma, emphysema
  • Short stature (dwarfism)
  • Traumatic brain injury
Select...

PUBLIC BURDEN STATEMENT: According to the Paperwork Reduction Act of 1995 no persons are required to respond to a collection of information unless such collection displays a valid OMB control number. This survey should take about 5 minutes to complete.