Client Experience Specialist
McAdams is a full-service land planning, landscape architecture, civil engineering, transportation and geomatics firm located in North Carolina, Texas and Florida. We seek a partnership with our clients to create meaningful experiences through inspired design. Our employees are what makes McAdams different. We bring experiences to the forefront of everything we do and to do that takes special people.
Position Overview:
The Client Experience Specialist is a headquarters-stationed position responsible for ensuring seamless operations in the front of house area. As the first point of contact for visitors, the role serves as a pivotal liaison, ensuring efficient communication among all company tiers, as well as with external partners and clientele. The ideal candidate should possess excellent interpersonal skills and the ability to effectively communicate and manage multiple tasks with excellent attention to detail.
Key Responsibilities:
- Project a positive and hospitable image of McAdams to internal and external clients at all times and provide outstanding customer service by making clients feel welcomed and respected
- Greet colleagues, clients and vendors, assist with client meetings, schedule conference rooms and troubleshoot conference room technology issues
- Oversee building maintenance for the reception and common areas; maintain a professional and clean appearance in these areas
- Monitor and maintain office supplies, kitchen supplies, postage supplies
- Provide administrative support to Leadership Team, Executive Assistant, and fellow Administrative Services Team
- Coordinate with Marketing, Engagement, HR and other teams on employee events
- Manage incoming and outgoing parcels
- Assist with Lunch and Learn orders and prep
- Maintain conference room calendars
- Complete all other duties as assigned
Skills + Experience:
- Minimum high school diploma
- Minimum 2-5 years of front desk experience in a professional office or a hospitality setting preferred
- A desire to raise the bar when it comes to guest experiences and internal client service
- Excellent attention to detail and a desire to project a positive and hospitable image of McAdams, acknowledging the importance of each person’s overall experience
Work Environment + Physical Demands:
- The characteristics described below are representative of those encountered while performing the essential functions of this position. When properly requested and when feasible (without undue hardship to the company), reasonable accommodations will be made to enable individuals with disabilities to perform essential job functions.
- Work will primarily be in an office setting with limited opportunities to be exposed to adverse environmental conditions.
- Work will be primarily working with fingers by picking, pinching, typing, and grasping often with repetitive motion.
- Must have visual acuity for viewing a computer screen, the ability to talk, hear and sit for extended periods of time.
- Must be able to carry, lift and push/pull up to 5 pounds frequently and up to 30 pounds occasionally.
- Additional physical duties may be required as necessary.
McAdams is an equal opportunity employer. All qualified candidates will receive consideration for employment without regard for race, color, religion, gender (including pregnancy, sexual orientation, or gender identity), national origin, age, disability, genetic information, veteran's status, or any other legally protected status.
If you need assistance with our online application system process, please contact the Human Resources Team at 919.361.5000 or hrteam@mcadamsco.com.
Please read these notices for important information regarding applying for work with McAdams.
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