Front Desk / Patient Care Coordinator

About Us

McCollough Plastic Surgery, a distinguished partner of Inspire Aesthetics Group, stands as a unique and visionary life enhancement center, embodying the philosophy, expertise, and standards set by its renowned founder and esteemed surgeon, E. Gaylon McCollough, MD, FACS.  We have an exciting opportunity for a Front Desk/Patient Care Coordinator with strong sales experience to support Dr. Carrie Morris, Oculofacial Plastic & Reconstructive Surgeon. Dr. Morris is also the Medical Director of the Med Spa at McCollough Plastic Surgery.

Summary/Objective

The Front Desk/Patient Care Coordinator is responsible for the quality care that is provided to our patients. They act as the liaison between the patient and the surgeon. This position understands all the procedures offered within the practice and can confidently educate patients. In this position, creating a comfortable customer experience is key.   

Essential Duties/ Responsibilities

Responsibilities include but are not limited to:

• Greets patients and oversees entry of patient data in EHR System
• Captures contact information for prospective patients and generates leads
• Answers phones and effectively communicates with patients on their inquiries
• Alerts proper staff of patient's arrival
• Schedules appointments
• Processes payments for services
• Responds to web leads and phone calls from potential patients
• Follows up with potential patients who need to schedule services, or who have yet to schedule services
• Educates patients and possible patients on services, surgical process, and the practice 
• Assists surgeon in consultations with patients by documenting services discussed
• Prepares and presents quotes for services 
• Cross-selling procedures and products offered in the practice
• Communicates information about procedures, surgical process, and the practice effectively
• Exemplifies the desired culture and philosophies of the organization working effectively as a team member with other members of management and the clinic staff

Qualifications 

• At least 1 -2 years of experience in an ASC/office-based surgery center preferred 
• Extensive sales and/or customer service experience
• Excellent written and verbal communication
• Strong knowledge of cosmetic surgery procedures, treatments, and surgeries
• Fosters an environment of collaboration and respect with colleagues, nurses, and other healthcare team members
• Experience with Microsoft Office (Word, Excel, Outlook)

Benefits

• 401(k) plus company match
• Health insurance
• Vision insurance
• Dental insurance
• Paid time off
• Paid Holidays
• Short and long term disability coverage
• Life insurance
• Supplemental insurance

Work Schedule: Monday - Friday 8 am - 5 pm, no nights no weekends