IT Support Analyst

Good people. Good work. Great opportunities.

McCullough Robertson is a commercially focused firm with a proud 100 year history, working with high-calibre national and international clients. We work on big matters in small teams, approaching each day with dedication and professionalism.       

We provide exceptional opportunities for our employees to perform, grow and succeed through extensive training and career development. Our teams work together and support one another to achieve individual, team and firm-wide goals.

Backed by a national team of over 400 staff located in Brisbane and Sydney, McCullough Robertson combines a century of experience with a modern, collaborative approach, making us a big firm, without the attitude.

The Role

The IT Support Analyst is responsible for providing first, second and administrative level IT support on IT systems, applications, audio visual, unified communications and collaboration systems, and associated peripherals across Sydney and remotely to Brisbane. Working in this role, you will form an integral part of the firm’s dynamic IT team and the broader business support services division. Please note, working in this role involves participating in a 24 hours on call roster as required.

Key duties will include:

• Providing helpful and responsive IT support and associated administrative duties for business applications and systems across hardware, audio visual, unified communications, collaboration and mobility platforms;
• Proactively assisting in supporting, responding to and resolving business applications systems issues in a timely manner;
• Effectively managing all aspects of user access, associated controls and processes including onboarding, provisioning, ongoing support, updating, securing and decommissioning;
• Effectively managing all aspects of the firm’s IT assets and its associated administrative processes and controls to ensure they are registered, provisioned, maintained, updated, secured and working optimally;
• Ensuring all IT led initiatives, implementations and upgrades as directed are completed in a timely manner;
• Assisting with covering daily rostering tasks, end user onboarding and offboarding processes, collection and maintenance of IT equipment, managing and updating application updates and patches along with managing daily vulnerability reporting and remediation;
• Proactively assisting in the development, support and ongoing improvements to IT solutions, administration, processes, policies and documentation; and
• Participating in the team’s 24 hours on call roster as required.

Skills and Experience

As the successful candidate, you will have a minimum of four years experience working in a similar role within a corporate environment. Your attributes will include strong troubleshooting and problem-solving abilities, coupled with a genuine customer service focus and solid written and verbal communication skills.

You will be able to effectively manage competing priorities whilst maintaining quality and attention to detail.  Additionally, you will conduct yourself in a professional and courteous manner, undertaking work promptly.  Furthermore, you will be trustworthy, reliable and responsive, whilst striving for continuous improvement and contributing to a positive team environment.

Required Technical Skills

• Prior experience in managing and supporting Microsoft Active Directory, Windows Operating Systems, desktops, laptops, printers and associated Standard Operating Environment (SOE) environments, including Intune End Point Management Systems and Entra environment;
• Intermediate to advanced experience in managing and supporting the M365 Office Suite;
• Experience in application packaging and deployments using Intune and PowerShell or Power Automate platforms;
• Experience with managing and supporting mobile devices in a corporate environment;
• Demonstrated experiencing managing and supporting Cisco Webex and Microsoft Teams audio visual, unified communications, collaboration platforms; and
• Demonstrated experience supporting and managing mobility solutions across laptop fleets and Apple devices.

Benefits

At McCullough Robertson, we encourage a balanced work environment. Our teams enjoy having the opportunity to work in a supportive environment while having fun and achieving results.

We offer the following benefits for our employees:

• Dedicated diversity committee with an innovative program focusing on all areas of diversity and inclusion;
• Attractive further education program and supportive learning and development opportunities throughout your whole career;
• Mentoring and sponsorship opportunities as well coaching and leadership support;
• Holistic health and wellbeing program including subsidised gym membership and active social and sporting committees; and
• End-of-trip facilities.

Inclusion and Diversity

We are a leader in diversity and inclusion and are committed to creating an inclusive environment for all employees.

Our commitment is to create an accessible, inclusive and informed workplace, where we can collectively make a difference for everyone, including people with disability, to gain equal opportunities and grow their career at McR. This is our commitment to diversity and inclusion and how we bring to life our McR values.

An award-winning law firm, we have received the prestigious Employer of Choice for Gender Equality citation for the tenth consecutive year and have recently been awarded by Lawyers Weekly – Diversity Law Firm of the Year.

To apply for this position, please click on the "Apply for Job" button, and submit your application online. Alternatively, please contact Sophie Sims on 07 3914 8462 for a confidential discussion.

We're an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.