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Clinical Educator

Remote

At MCG, we lead the healthcare community to deliver patient-focused care. We have a mission-driven team of talented physicians and technical experts developing our evidence-based content and innovating our products to accelerate improvements in healthcare. If you are driven to enhance the US healthcare system, MCG is eager to have you join our team. We cultivate a work environment that nurtures personal and professional growth, and this is a thrilling time to become a part of our organization. With dynamic roles that offer meaningful impact, you'll be able to fully realize your potential. Plus, you'll enjoy world-class benefits and the security, stability, and resources of our parent company, Hearst, with over 100 years of experience.

The Clinical Educator coordinates training for MCG clients, working closely with client representatives to provide customized clinical and technical training. The Clinical Educator, while adhering to industry standards of excellence, employs various adult learning and training methodologies to deliver models to meet the unique needs of each client and all learners.

This role primarily serves Basic and Standard clients that are typically single-site payor/provider organizations with low to medium-complexity solutions, including CareWeb and interactive systems.

You Will:

  • Possess a deep understanding of MCG Health's software solutions, guidelines, and products to support Basic and Standard clients.
  • Assess the client's current operations and recommend workflows that support effective and maximized use of MCG solutions.
  • Update, revise, and manage training programs, materials, and documentation such as user guides, reference materials, and FAQs for comprehensive training support.
  • Communicate clinical concepts and software functionality to healthcare professionals with varying levels of expertise.
  • Partner with Basic and Standard clients, Care Strategy, and Account Management to develop customized education plans.
  • Engage clients in the learning process through the collaborative development of annual or ongoing education plans.
  • Tailor training programs to meet the unique needs and workflows of healthcare facilities and professionals, ensuring they can effectively integrate MCG Health's solutions into their practice.
  • Assess and identify opportunities for expanded use of licensed MCG solutions.
  • Serve as an advocate for MCG Health's customers, conveying their needs and concerns to the product development team and assisting in prioritizing feature requests.
  • Conduct webinars, workshops, and educational events for healthcare organizations and individuals. This includes both on-site and virtual training.
  • Design training curricula tailored to different healthcare roles, such as physicians, nurses, case managers, and/or utilization review specialists.
  • Author written training proposals and training summaries to define the scope and outcome of training.
  • Partner with Clinical Educator II, Senior Clinical Educator, and/or Principal Clinical Educator mentors to perform general management of clients, feedback on presentation/training, escholar webinars, client calls, developing an education plan or other duties.
  • Identify potential risks to successful solution implementations and collaborate proactively with other MCG teams to improve success.
  • Participate in education initiatives conducted by Principal Educators in areas such as Reviewer Statistics 
  • Dashboard (RSD), Customer Value Initiative Reporting (CVI), System Admin, or other tools and software.
  • Stay current with clinical research, industry developments, and healthcare best practices to enhance the quality of training content.
  • Monitor individual dashboards to achieve adherence to departmental metrics.
  • Support a culture that reflects all virtues of the Ideal Team Player.
  • Support the MCG culture which values collaboration and support, empowerment, ownership, excellence, and passion.

What We're Looking For:

  • Associate’s degree in nursing required.
  • Active, current, and unrestricted RN license in a state or territory of the United States required.
  • Three years of experience as an RN in an acute care setting required.
  • Five years’ experience in and advanced knowledge of utilization management, case management, or disease management required.
  • Ability to travel up to 50%-70% of the time to client sites and MCG-sponsored events.

Licensure/Certifications/Registrations/Permits:

  • Active, current, and unrestricted RN license in a state or territory of the United States required.
  • Active and current Case Management Certification preferred.
  • ATD Master Trainer or Certified Technical Trainer Professional (CTT+) or equivalent preferred or obtained within 24 months of employment.
  • MCG Care Guidelines Specialist certification obtained within 24 months of employment.

Preferred Qualifications:

  • Bachelor’s or master’s degree in nursing or a related field preferred.
  • Experience in health plan operations preferred.
  • Experience in healthcare-related training or education preferred.
  • Familiarity with EHR and/or Medical Management Systems such as Epic, Cerner, Allscripts etc.
  • Advanced proficiency in Microsoft Word, Excel, PowerPoint, Teams, Webex, and Zoom preferred.
  • Proficiency in navigating ambiguous and dynamic healthcare environments, demonstrating the ability to adapt to changing circumstances and make informed decisions.
  • Strong communication skills, with a proven track record of effectively engaging with stakeholders from diverse backgrounds

Pay Range: $86,100 – $120,500  

Other compensation: Bonus Eligible 

Perks & Benefits:  

💻 Remote work 

🩺 Medical, dental, vision, life, and disability insurance 

📈 401K retirement plan; flexible spending and health savings account 

🏝️ 15 days of paid time off + additional front-loaded personal days 

🏖️ 14 company-recognized holidays + paid volunteer days  

👶 8 weeks of paid parental leave + 10 weeks of paid bonding leave  

🌈 LGBTQ+ Health Services 

🐶 Pet insurance  

📣 Check out more of our benefits here: https://www.mcg.com/about/careers/benefits/  

We embrace diversity and equal opportunity and are committed to building a team that represents a variety of backgrounds, perspectives, and skills. Only with diverse thoughts and ideas will we be able to create the change we want in healthcare. The more inclusive we are, the better our work will be for it. 

As an essential function of this role, you will be required to attend in-person meetings and/or conduct in-person trainings at our clients’ worksites. Our clients may have certain requirements, including but not limited to requiring all visitors or guests in their sites to be fully vaccinated against COVID-19. By applying for this role, you understand that you will be required to meet any such client requirements. Failure to do so may result in the rescission of an offer and/or termination of employment. 

All roles at MCG are expected to engage in occasional travel to participate in team or company-sponsored events for the purposes of connection and collaboration. 

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

MCG is a leading healthcare organization dedicated to patient-focused care. We value our employees' unique differences and are an Equal Employment Opportunity (EEO) employer. Our diverse workforce helps us achieve our goal of providing the right care to everyone. We welcome all qualified applicants without regard to race, religion, nationality, gender, sexual orientation, gender identity, age, marital status, veteran status, disability, pregnancy, parental status, genetic information, or political affiliation. We are committed to improving equity in healthcare and believe that a diverse workplace fosters curiosity, innovation, and business success. We are happy to provide accommodations for individuals. Please let us know if you require any support.

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