Business Process Excellence Analyst
At MCG, we lead the healthcare community to deliver patient-focused care. We have a mission-driven team of talented physicians and technical experts developing our evidence-based content and innovating our products to accelerate improvements in healthcare. If you are driven to enhance the US healthcare system, MCG is eager to have you join our team. We cultivate a work environment that nurtures personal and professional growth, and this is a thrilling time to become a part of our organization. With dynamic roles that offer meaningful impact, you'll be able to fully realize your potential. Plus, you'll enjoy world-class benefits and the security, stability, and resources of our parent company, Hearst, with over 100 years of experience.
The Business Process Excellence Analyst is responsible for evaluating existing business processes related to service at MCG and for developing, mapping, refining, and implementing improved processes across the organization. This role also maintains frameworks for process governance and supports a culture of continuous improvement.
Working closely with MCG staff, the Business Process Excellence Analyst creates comprehensive process documentation and designs efficient, effective workflows to ensure consistent, high-quality customer service delivery. In addition, this position facilitates and drives organizational change within an evolving software development environment.
This role requires strong self-management, including the ability to independently prioritize work, manage time effectively, and drive deliverables to completion with minimal day-to-day oversight.
You Will:
- Work closely with cross-functional MCG teams to identify, document, and analyze business processes.
- Collaborate with various departments to develop cross-team processes to execute MCG business strategy.
- Build process diagram maps in LucidChart, and Draw.io; create process procedural text documents in Confluence; and occasionally develop end-user training materials in PowerPoint or Word.
- Lead current-state process documentation and analysis initiatives by identifying requirements, inputs, outputs, resources, and tasks, while documenting processes to uncover issues, risks, gaps and opportunities; drive resolution or mitigation efforts, communicate outcomes to stakeholders, and escalate to leadership as needed.
- Implement and execute process improvements and new process designs in collaboration with stakeholders to enhance efficiency, productivity, and customer satisfaction while aligning with organizational goals.
- Identify system and workflow infrastructure changes necessary to implement new processes.
- Support Manager Business Process Excellence in facilitating key project/kaizen initiatives.
- Assist in the change management necessary to roll out new processes and, if needed, develop and deliver process training to internal teams.
- Provide stakeholders and shareholders with project status updates, feedback, and reporting on key responsibilities and objectives; identify and engage key stakeholders to participate in, review, and support process documentation, improvement, and development efforts; and ensure alignment on documented processes and enhancements to existing processes.
- Provide ongoing administrative support for the MCG Process Library, including enforcing governance policies and documenting process best practices.
- Assist Process Owners with setting process performance criteria and establishing regular monitoring and measurement methods.
- Identify opportunities to improve personal and team knowledge and skills, including monitoring releases of utilized software to identify new features and investigating new frameworks and methodologies related to process excellence.
- Facilitate meetings and/or projects and determine audience and tactics appropriate for a particular discussion. Adapt facilitation style to engage a variety of group settings.
What We're Looking For:
- At least 3 years of experience in business process analysis, business process improvement, and/or project management required.
- Proficiency in process mapping and diagramming tools (e.g., LucidChart and Confluence Draw.io) is required.
- Experience creating informational and/or instructional documentation using PowerPoint, Confluence wiki, Word, or other tools required.
- Strong analytical skills with the ability to collect, study, and interpret complex data and analyze business processes required.
- Proficiency in Microsoft Office suite, including Excel, PowerPoint, Teams, etc. required.
- Knowledge of Process Management and Improvement frameworks such as Lean Six Sigma, ITIL v3, TQM or ISO 9000 required.
- Demonstrates strong time management skills, consistently meeting deadlines and managing multiple tasks efficiently.
Licensure/Certifications/Registrations/Permits:
- Lean Six Sigma, PMP, or ITIL certification preferred.
Preferred Qualifications:
- Bachelor’s degree in business administration, management, or a closely related field preferred.
- Experience participating in workshops, kaizens, focus groups, and making presentations to large groups preferred.
The above is intended to describe the general content of and requirements for, the performance of this job. It is not to be construed as an exhaustive statement of duties, responsibilities, or requirements.
Pay Range: $88,000 - 123,300
Other compensation: Bonus Eligible
Perks & Benefits:
💻 Remote work/ Hybrid work
✈️ Travel expected 1-4 times per year for company-sponsored events
🩺 Medical, dental, vision, life, and disability insurance
📈 401K retirement plan; flexible spending and health savings account
🏝️ 15 days of paid time off + additional front-loaded personal days
🏖️ 14 company-recognized holidays + paid volunteer days
👶 up to 8 weeks of paid parental leave + 10 weeks of paid bonding leave
🌈 LGBTQ+ Health Services
🐶 Pet insurance
📣 Check out more of our benefits here: https://www.mcg.com/about/careers/benefits/
Remote with Occasional Travel (1 – 4 trips per year)
MCG Health is a Seattle, Washington-based company and is considering remote candidates with some travel for company-sponsored events.
The ideal candidate should be comfortable balancing the independence of remote work with the collaborative opportunities offered by periodic in-person engagements.
We embrace diversity and equal opportunity and are committed to building a team that represents a variety of backgrounds, perspectives, and skills. Only with diverse thoughts and ideas will we be able to create the change we want in healthcare. The more inclusive we are, the better our work will be for it.
As an essential function of this role, you will be required to attend in-person meetings and/or conduct in-person trainings at our clients’ worksites. Our clients may have certain requirements, including but not limited to requiring all visitors or guests in their sites to be fully vaccinated against COVID-19. By applying for this role, you understand that you will be required to meet any such client requirements. Failure to do so may result in the rescission of an offer and/or termination of employment.
All roles at MCG are expected to engage in occasional travel to participate in team or company-sponsored events for the purposes of connection and collaboration.
It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
Note on interviews: We may use AI tools to audio-record and transcribe interviews for note-taking purposes. These are used only by our hiring team and do not make decisions on their own. Let us know if you prefer an alternative.
MCG is a leading healthcare organization dedicated to patient-focused care. We value our employees' unique differences and are an Equal Employment Opportunity (EEO) employer. Our diverse workforce helps us achieve our goal of providing the right care to everyone. We welcome all qualified applicants without regard to race, religion, nationality, gender, sexual orientation, gender identity, age, marital status, veteran status, disability, pregnancy, parental status, genetic information, or political affiliation. We are committed to improving equity in healthcare and believe that a diverse workplace fosters curiosity, innovation, and business success. We are happy to provide accommodations for individuals. Please let us know if you require any support.
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