Job Application for Leadership, Strategy, & Operations - Customer Service, Fulfillment, & Automation at McMaster-Carr

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About the job

Who We Are

McMaster-Carr is a leading e-commerce company that industrial customers have trusted for over 120 years. Our products help them get manufacturing lines back up quickly, keep operations running smoothly, and prototype the next generation of innovative solutions. We earn and keep that trust by offering the right products, making them easy to find, and delivering them fast, so our customers can solve problems with greater speed, precision, and ease.

Our industry-leading e-commerce experience, indispensable product selection, and world-class service bring hundreds of thousands of customers to our site each day. But we’re never standing still. Our curious, exceptional people are at the heart of our evolution. They turn new challenges and disruptive technologies into opportunities to refine our operations, expand our offering, and deliver a better experience for every customer.

What You’ll Do

As part of the Customer Service and Fulfillment leadership team, you’ll take on high-impact work that shapes how we serve customers and scale our operations. This role is a path to senior leadership, with progress driven by the impact of your work—not a fixed timeline. Over time, you’ll grow into a general manager who tackles business-critical challenges such as:

Apply LLMs to transform how we work. Use large language models to improve how we serve customers—from automating routine tasks to increasing the precision and coverage of our customer support systems. You might enhance our ability to auto-complete more customer service requests, develop a new chatbot that handles more complex inquiries, or use AI to uncover patterns in customer credits and feedback—like identifying trends in damaged shipments—so we can solve root causes faster.
Remove ordering friction. Identify and eliminate barriers in the order-to-payment process so customers can place and receive orders seamlessly. Your work will improve reliability, reduce manual exceptions, and make it easier for customers to do business with us.
Drive automation in distribution. Help design and implement automation in our distribution operations to scale efficiently, improve accuracy, and deliver even faster service. You’ll help build the systems that keep our operations sharp as we grow.
Lead cross-functional teams. Work across tech, service, and distribution teams to bring solutions to life. You’ll define problems clearly, align stakeholders, and ensure ideas turn into sustained improvements.
Spot and solve operational pain points. Identify recurring issues in how we serve customers—from credit adjustments to delays—and lead efforts to fix them at the root. Your work will improve both the customer experience and operational efficiency.

Who You Are

You’re energized by shaping direction and rolling up your sleeves to drive results. You thrive in ambiguity, take ownership of meaningful outcomes, and bring others with you—building trust, sharing context, and solving problems through collaboration. You may come from consulting, engineering, banking, or somewhere entirely different. What matters most is how you think, how you learn, and how you lead. If you're curious, driven, and eager to take on challenges that matter, McMaster-Carr offers the chance to make an impact and grow into a leader.

Cash Compensation

Total cash compensation is generally around $180,000 to $345,000 and includes a profit sharing based on company profitability.
You will also receive a relocation stipend and signing bonus.

Benefits

Growth & Learning

100% tuition reimbursement
Informal and formal mentorship
Employee resource groups

Health & Wellbeing

Medical, dental, pharmacy, and vision plans with no monthly premiums
Inclusive, all-gender benefits

Family & Future

Paid parental leave for all new parents
Adoption and surrogacy assistance
First-time home buyer assistance
Industry leading company-funded retirement accounts

Time Off

Paid time off for vacation and personal time

Equal Opportunity Employer

We are proud to be an Equal Opportunity Employer and dedicated to providing employees a workplace with reasonable accommodations and free of discrimination, harassment, and retaliation. At McMaster-Carr, we do not make employment decisions based on age, ethnicity, citizenship status, military status, gender identity and expression, race, religion, disability status, marital status, sexual orientation, protected veteran status, or any other legally protected group.
(EOE/M/F/Vet/Disability/Sexual Orientation/Gender Identity)

This position is not eligible for work authorization sponsorship by McMaster-Carr

Data We Collect

We may collect professional, education and employment-related data, and any assessments made throughout the recruiting process, to evaluate candidacy for employment. To communicate with job applicants, we may collect applicant names, contact information, and other personal identifiers, including those outlined in the California customer records statute. Through voluntary disclosure, we may also collect protected classifications under federal or California law (e.g., race, gender, etc.). For additional details about the personal information we collect and its uses, please click here.

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Applicant Statement

I certify that all information and the resume I have provided in order to apply for and secure work with McMaster-Carr is true, complete and correct. I understand any information provided by me that is found to be false, incomplete or misrepresented in any respect, will be sufficient cause to (i) cancel further consideration of this application, or (ii) immediately discharge me from McMaster-Carr's service, whenever it is discovered.

McMaster-Carr is an Equal Opportunity Employer. I understand that McMaster-Carr does not unlawfully discriminate in employment, and no question on this application is used for the purpose of limiting or excusing any applicant from consideration for employment on a basis prohibited by applicable local, state or federal law.

If I am hired, I understand I am free to resign at any time, with or without cause and without prior notice, and McMaster-Carr reserves the same right to terminate my employment at any time, with or without cause and without prior notice, except as may be required by law. This application does not constitute an agreement or contract for employment for any specified period or definite duration. I understand that no supervisor or representative of McMaster-Carr is authorized to make any assurances to the contrary and that no implied, oral or written agreements contrary to the foregoing express language are valid unless they are in writing and signed by McMaster-Carr's president.

DO NOT SIGN UNTIL YOU HAVE READ THIS APPLICANT STATEMENT.

I certify that I have read, fully understand and accept all terms of the foregoing Applicant Statement.

I understand that this application remains current for only 30 days. At the conclusion of that time, if I have not heard from McMaster-Carr and still wish to be considered for employment, it will be necessary to reapply and fill out a new application.

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For government reporting purposes, we ask candidates to respond to the below self-identification survey. Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiring process or thereafter. Any information that you do provide will be recorded and maintained in a confidential file.

As set forth in McMaster-Carr’s Equal Employment Opportunity policy, we do not discriminate on the basis of any protected group status under any applicable law.

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A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability.

A "recently separated veteran" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.

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Leadership, Strategy, & Operations - Customer Service, Fulfillment, & Automation

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