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Customer Solutions

Princeton, NJ (Robbinsville)

We are looking for broadly skilled, resourceful, and talented people to join our team. Whether you’re an archaeologist, engineer, business student, or thespian, people from a range of backgrounds are successful at McMaster-Carr. We are interested in your ability to think and find solutions for our customers. This is a hybrid role based in our Robbinsville office.

In this role, you will help customers navigate product, order, and delivery challenges while learning how our business operates. We look for people who are adaptable and enjoy learning new things. Over time, success in one area could lead to opportunities in another.

Make an impact and grow your professional skillset through experiences like:

  • Guiding customers to the right products for their needs. You will answer questions and navigate our catalog and internal resources to ensure our customers get their jobs done.
  • Solving urgent order and delivery challenges. You will investigate issues, coordinate with our warehouse and carriers, and determine the best path forward to get customers what they need when it matters most.
  • Providing accurate product information and documentation. You will help customers access specifications, safety data sheets, certificates, and other information they need to select and use our products.
  • Tackling unfamiliar problems and ambiguous situations. Customers often come to us with incomplete information or unique requirements. You will gather information, conduct research, and develop practical solutions.
  • Delivering high-quality work in a fast-paced environment. You will move between a variety of customer needs while maintaining accuracy, attention to detail, and sound judgment.

A bachelor's degree is required for this role.

Work Schedule

This is a hybrid position. During your first six months, you will be expected to work on-site five days per week to support your onboarding and ongoing development. After six months, you are eligible to transition to a hybrid schedule, subject to your team’s specific guidelines and business needs.

Cash Compensation

The base salary range for this position is $85,000 - $97,700.

Total cash compensation ranges from $106,000 - $132,000 and includes annual cash profit sharing based on company profitability.

Benefits

We offer comprehensive benefits to support employees and their dependents, such as:

  • 100% tuition reimbursement
  • Medical, dental, pharmacy, and vision plans with no monthly premiums
  • Industry-leading company-funded retirement accounts
  • Employee resource groups
  • Inclusive, all-gender benefits
  • First-time home buyer assistance
  • Paid parental leave for all new parents
  • Adoption and surrogacy assistance
  • Paid time off for vacation and personal time

Who We Are

McMaster-Carr is a trusted e-commerce company that keeps industry in motion. Every day, hundreds of thousands of customers turn to our website, app, or catalog to find the parts they need and get them fast so they can solve problems, avoid downtime, and keep critical operations running smoothly.

We serve industries that touch nearly every part of daily life: aerospace, agriculture, entertainment, marine, medical, automotive, food and beverage, and more. Our work may happen behind the scenes, but its impact is everywhere.

Our customers not only rely on us to maintain what matters, they also look to us to help them imagine what’s next. Through tools like 3D CAD models, intuitive search, and a constantly evolving product offering, we help people discover new solutions, iterate on ideas, and improve the way they work.

 

#BI-DNI

 

 

Equal Opportunity Employer

We are proud to be an Equal Opportunity Employer and dedicated to providing employees a workplace with reasonable accommodations and free of discrimination, harassment, and retaliation. At McMaster-Carr, we do not make employment decisions based on age, ethnicity, citizenship status, military status, gender identity and expression, race, religion, disability status, marital status, sexual orientation, or any other legally protected group.

This position is not eligible for work authorization sponsorship by McMaster-Carr.

Data We Collect

We may collect professional, education and employment-related data, and any assessments made throughout the recruiting process, to evaluate candidacy for employment. To communicate with job applicants, we may collect applicant names, contact information, and other personal identifiers, including those outlined in the California customer records statute. Through voluntary disclosure, we may also collect protected classifications under federal or California law (e.g., race, gender, etc.). For additional details about the personal information we collect and its uses, please click here.

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Applicant Statement

I certify that all information and the resume I have provided in order to apply for and secure work with McMaster-Carr is true, complete and correct. I understand any information provided by me that is found to be false, incomplete or misrepresented in any respect, will be sufficient cause to (i) cancel further consideration of this application, or (ii) immediately discharge me from McMaster-Carr's service, whenever it is discovered.

McMaster-Carr is an Equal Opportunity Employer. I understand that McMaster-Carr does not unlawfully discriminate in employment, and no question on this application is used for the purpose of limiting or excusing any applicant from consideration for employment on a basis prohibited by applicable local, state or federal law.

If I am hired, I understand I am free to resign at any time, with or without cause and without prior notice, and McMaster-Carr reserves the same right to terminate my employment at any time, with or without cause and without prior notice, except as may be required by law. This application does not constitute an agreement or contract for employment for any specified period or definite duration. I understand that no supervisor or representative of McMaster-Carr is authorized to make any assurances to the contrary and that no implied, oral or written agreements contrary to the foregoing express language are valid unless they are in writing and signed by McMaster-Carr's president. 

DO NOT SIGN UNTIL YOU HAVE READ THIS APPLICANT STATEMENT.

I certify that I have read, fully understand and accept all terms of the foregoing Applicant Statement.

I understand that this application remains current for only 30 days. At the conclusion of that time, if I have not heard from McMaster-Carr and still wish to be considered for employment, it will be necessary to reapply and fill out a new application.

Voluntary Self-Identification

For government reporting purposes, we ask candidates to respond to the below self-identification survey. Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiring process or thereafter. Any information that you do provide will be recorded and maintained in a confidential file.

As set forth in McMaster-Carr’s Equal Employment Opportunity policy, we do not discriminate on the basis of any protected group status under any applicable law.

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Race & Ethnicity Definitions

If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection. As a government contractor subject to the Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measure the effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categories is as follows:

A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability.

A "recently separated veteran" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.

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