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Project Manager, Store Operations
Company Overview
Regent is a global private equity firm focused on acquiring businesses and realizing exponential growth through operational improvements and strategic capital deployment. Since its inception, Regent has successfully acquired businesses from leading Fortune 500 and large-cap companies. Our investments span around the globe and operate in a wide array of industry verticals.
MCO is the operational infrastructure of Regent portfolio companies and an integral part of the overall firm’s approach to value creation. We work with change-oriented executives to assist them in making smarter decisions, translate those decisions into actions and deliver the lasting success they need. MCO has the capacity, capability, and scale to support complex, global businesses.
Position Overview
The Project Manager, Store Operations reports to the Manager of Store Operations and is an integral part of the Store Operations team. This role will allocate store labor hours, support Workforce Management system updates, and administer reporting. Additionally, this role will serve as a point of contact and subject matter expert for the store organization, HR, and finance.
Responsibilities
- Acts as the brand liaison for stores, HR, and store technology in supporting WFM issues and system updates.
- Responsible for allocating store labor hours to ensure effective store execution and an exceptional experience for associates & customers.
- Work cross-functionally to create and maintain weekly store labor allocation methodology, scheduling platforms, and overall labor management reporting.
- Monitor store labor performance to identify trends and opportunities to improve productivity and the overall customer experience.
- Serve as the point of contact and subject matter expert for labor-related topics, including field requests, issue resolution, and training support.
- Implement store reporting strategies, collaborating across diverse groups to support a suite of reporting tools for all field levels to enable effective business insight and decision-making.
- Package reporting communication in a visually & readable format for the target
- Gather, disseminate, and resolve labor, systems, and reporting inquiries from the field to enable store
- Create elevated communication related to initiatives within areas of responsibility.
Qualifications
- College degree or equivalent experience
- 3+ years experience in retail Operations, Store Finance/Labor Management &/or multi-channel
- Possess strong presentation, listening, verbal, and written communication skills
- Proficient in Microsoft applications including Word, Excel and PowerPoint, Adobe InDesign, and Workforce Management Platforms
- Previous experience with retail labor systems implementation and workload forecasting
- Ability to influence all levels of the organization and 3rd party vendors
- Strong attention to detail and excellent organizational skills with a flexible approach to shifting priorities of multiple projects
- Highly collaborative work approach with strong cross-functional and relationship-building skills
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