MCO is the shared operational infrastructure of Regent’s portfolio companies and an integral part of the firm’s overall approach to value creation. Our core mission is to transform businesses for our stakeholders by developing and delivering transformed and sustainable performance within our portfolio. We work with improvement-oriented executives to assist them in making strategic decisions, translate those decisions into actions and deliver the lasting success they need. With the help of these leaders, operating teams and individuals, MCO has the aptitude to support complex, global businesses across various industry verticals.
Functions & Responsibilities
- Manages the day-to-day function of the Facilities team, contractors and trades including, providing daily assignments, scheduling, performance evaluations, training, and hiring.
- Overseas completion of work orders, repairs, preventative maintenance and records retention in accordance of company policy.
- Responsible for making decisions for daily facilities support, equipment availability and safety related needs in partnership with Operations.
- P&L responsibility for Repairs and Maintenance, Equipment Rentals and Waste Disposals.
- Capital Project support to include collaboration with Operations, planning, budgeting and project execution.
- Responsible for being a subject matter expert within Facilities and providing recommendations to Leadership.
- Diagnose Mechanical and Electrical systems using technical drawings (e.g., blueprints, electrical/mechanical schematics), and diagnostic tools.
- Manages facility repair requests and assigns qualified vendors/contractors to complete the work, while maintaining a cost-conscious mindset and budget.
- Demonstrate working knowledge of lease terms, common area maintenance and blueprints.
- Receive, verify, and process invoices/payments for services rendered within payment terms.
- Maintain communication on project status with contractors, leadership and internal team.
- Develop and enforce facilities processes, procedures and policies with vendors, trades, sites and leaders.
- Measure and report out key performance metrics for response time, ticket resolution, and call center indicators.
- Manage complex projects including disaster recovery, renovations, relocations, new store openings, and special assignments.
- Adheres to department and company standards, operating procedures and safety requirements.
- Develops rapport, trust, and open communication to enhance the growth and job performance of direct reports.
- Collaborates with internal and external business partners, while fostering a positive working culture.
Key Competencies
- Excellent verbal and written communication skills.
- Strong negotiation skills.
- Entrepreneurial, detail oriented, and self-motivated.
- Ability to recommend, interpret, and/or apply company policies and procedures.
- Ability to apply safety, construction, repair and maintenance expertise to ensure compliance.
- Ability to build, employ labor, and construct facilities to the desired goal within budget.
- OSHA and ADA awareness.
Education / Experience
- High school diploma or a General Equivalency Diploma (GED) required.
- Associates or Bachelor’s degree in facilities management, business or other related field preferred.
- Experience remotely leading multi-unit repair and maintenance program and ticket management platform.
- Prior experience in the facilities management, construction, and/or trades preferred.