HR Operations & Technology Manager

About Us

M&D Capital is a leading third-party Medical Billing and Revenue Cycle Management company serving clients across the United States. We operate offices across multiple states, along with a growing international team. We specialize in out-of-network surgical claims, and partner directly with our clients to ensure the maximum reimbursement for their services. We are currently seeking a Chief Data Officer to join our rapidly growing team. This is a full-time, in person position located in Queens, New York.

About the Role 

We are seeking an experienced and forward-thinking HR Operations & Technology Manager to help scale and modernize our HR infrastructure as we continue to grow rapidly. This role will be instrumental in driving the implementation, adoption and optimization of a new unified HRIS and ATS, and developing efficient, data-driven HR processes that support a global workforce. 

You will partner closely with HR leadership, Technology, Operations, and HR teams across the U.S. and international offices to create a consistent, scalable, and high-impact HR operations function. 

Key Responsibilities 

HR Technology & Systems 

• Manage the selection, configuration, and implementation of a global HRIS, ensuring alignment with current needs and future growth 
• Serve as the primary owner and administrator of HR systems, including HRIS and ATS (Greenhouse) 
• Optimize system integrations, workflows, and data integrity across platforms 
• Partner with IT and external vendors to ensure seamless implementation and ongoing system performance 

Process Design & Optimization 

• Evaluate current HR processes, identify pain points, and design scalable, efficient solutions 
• Standardize workflows across multiple regions while accounting for local requirements 
• Develop and document SOPs, policies, and best practices for HR operations 
• Continuously improve processes to enhance employee and manager experience 

Global HR Operations Support 

• Collaborate with HR teams across the U.S. and international locations to ensure consistency in data, processes, and reporting 
• Support global onboarding, offboarding, and employee lifecycle processes 
• Ensure compliance with local labor laws and data privacy regulations in partnership with regional teams 

Data, Reporting & Analytics 

• Build and maintain robust HR reporting and dashboards to support business decision-making 
• Develop metrics around headcount, turnover, recruiting, and operational efficiency 
• Leverage data to identify trends, provide insights, and recommend improvements 
• Establish data governance standards and ensure accuracy across systems 

Project Management & Scaling 

• Lead cross-functional HR projects tied to growth, system enhancements, and operational improvements 
• Support organizational scaling by implementing HR tools and processes that reduce manual work and increase efficiency 
• Act as a change agent, driving adoption of new HR systems and processes across the organization 

Qualifications 

• 5–8+ years of experience in HR operations, HRIS, or HR technology roles 
• Proven experience implementing and/or optimizing an HRIS (required) 
• Hands-on experience with ATS platforms (Greenhouse strongly preferred) 
• Experience supporting multi-state U.S. operations; global exposure is a strong plus 
• Strong analytical skills with experience building reports and dashboards 
• Demonstrated ability to develop creative solutions to improve processes and drive operational efficiency 
• Experience working in a fast-paced, scaling organization (RCM or healthcare experience is a plus) 
• Strong project management and stakeholder management skills 

Key Competencies 

• Systems thinker with strong attention to detail 
• Creative problem-solver who can translate business needs into scalable solutions 
• Comfortable working across time zones and cultures 
• Data-driven mindset with a focus on continuous improvement 
• Ability to balance strategic thinking with hands-on execution 
• Ability to communicate effectively at all levels internally and with external partners 

Why This Role Matters 

This is a high-impact role at a pivotal stage of growth. You will help transform how HR operates globally- building and optimizing the systems, processes, and insights that enable the organization to scale efficiently and effectively. 

Benefits

M&D Capital offers our employees a comprehensive benefits package, including health, dental, vision, employee assistance plan, paid family leave, short-term disability and life insurance. We also provide a 401(k) plan with employer match, flexible spending accounts, employee discount program and an employee referral program.