Back to jobs

Support Software Developer

Nashville, Tennessee, United States

Are you interested in helping create a purpose-driven company in the music industry? Do you thrive in a collaborative, entrepreneurial environment?  If you do, we’d like to get to know you. 

WORKING AT THE MLC

The Mechanical Licensing Collective (MLC) is committed to excellence, service, transparency, and diversity. Our culture is collaborative, our people are adaptable, and our office environment is open. On our team, you are respected, valued for your unique strengths and experiences, and empowered to identify and resolve your own challenges.

THE ROLE

We are looking for a creative and analytical Software Support Engineer to join the Portal team. In this role, you will be investigating, triaging and resolving issues identified by internal and external users and stakeholders. You will help the team ensure it meets the requirements defined by the Portal team. You will collaborate closely with the rest of The MLC’s Technology team to develop and implement appropriate corrective actions.

QUALIFICATIONS

 

 

  • Professional experience or college education in software development
  • Experience interacting with data and databases, including writing SQL queries
  • Experience with JavaScript, Java, (PHP or any other language a bonus)
  • Experience with automated testing (integration testing a bonus)
  • Ability to deal with ambiguous and complex issues, debugging and identifying root causes, and implement corrective actions
  • Ability to adapt to quick changes to meet evolving business needs, using new technologies,
  • Working in a growing business is preferred

 

 

ESSENTIAL RESPONSIBILITIES

AS A SUPPORT SPECIALIST WITHIN THE MLC’S TECHNOLOGY TEAM, YOU WILL:

 

  • Develop a consistent approach for gathering, organizing and evaluating software problems
  • Use good judgment and data analysis to identify problems
  • Use your data and analytical skills to design and build reports and dashboards as required
  • Report the statuses of ongoing issues and manage expectations of stakeholders

 

AS A SOFTWARE ENGINEER AT THE MLC, YOU WILL:

 

  • Be familiar with Software Development best practices
  • Write fast and reliable code including your own tests
  • Deploy your code on various platform

AS A TEAM MEMBER COMMITTED TO EXCELLENCE, YOU WILL:

 

  • Effectively explain complex problems to a variety of stakeholders (technical and non-technical) and successfully develop consensus around recommended solutions
  • Be adaptable to change and able to deal with ambiguity
  • Create and maintain effective documentation relevant to best practices for software use, history of problems & solutions and reports
  • Strive to develop your knowledge of music publishing, and your expertise knowledge of The MLC’s technology products, including the Portal

 

 

YOU WILL CHAMPION THE MLC’S CULTURE BY: 

  • Applying The MLC’s Guiding Principles to your work and your behaviors
  • Being process-oriented, data-driven, and tech-savvy; being collaborative, curious, and open to new ideas
  • Engaging in a diverse and dynamic team; continuing with personal development
  • Inspiring others with your enthusiasm and humility

Create a Job Alert

Interested in building your career at Mechanical Licensing Collective? Get future opportunities sent straight to your email.

Apply for this job

*

indicates a required field

Resume/CV*

Accepted file types: pdf, doc, docx, txt, rtf

Cover Letter

Accepted file types: pdf, doc, docx, txt, rtf


Select...
Select...
Select...
Select...

Voluntary Self-Identification

For government reporting purposes, we ask candidates to respond to the below self-identification survey. Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiring process or thereafter. Any information that you do provide will be recorded and maintained in a confidential file.

As set forth in Mechanical Licensing Collective’s Equal Employment Opportunity policy, we do not discriminate on the basis of any protected group status under any applicable law.

Select...
Select...
Race & Ethnicity Definitions

If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection. As a government contractor subject to the Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measure the effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categories is as follows:

A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability.

A "recently separated veteran" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.

An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.

An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.

Select...

Voluntary Self-Identification of Disability

Form CC-305
Page 1 of 1
OMB Control Number 1250-0005
Expires 04/30/2026

Why are you being asked to complete this form?

We are a federal contractor or subcontractor. The law requires us to provide equal employment opportunity to qualified people with disabilities. We have a goal of having at least 7% of our workers as people with disabilities. The law says we must measure our progress towards this goal. To do this, we must ask applicants and employees if they have a disability or have ever had one. People can become disabled, so we need to ask this question at least every five years.

Completing this form is voluntary, and we hope that you will choose to do so. Your answer is confidential. No one who makes hiring decisions will see it. Your decision to complete the form and your answer will not harm you in any way. If you want to learn more about the law or this form, visit the U.S. Department of Labor’s Office of Federal Contract Compliance Programs (OFCCP) website at www.dol.gov/ofccp.

How do you know if you have a disability?

A disability is a condition that substantially limits one or more of your “major life activities.” If you have or have ever had such a condition, you are a person with a disability. Disabilities include, but are not limited to:

  • Alcohol or other substance use disorder (not currently using drugs illegally)
  • Autoimmune disorder, for example, lupus, fibromyalgia, rheumatoid arthritis, HIV/AIDS
  • Blind or low vision
  • Cancer (past or present)
  • Cardiovascular or heart disease
  • Celiac disease
  • Cerebral palsy
  • Deaf or serious difficulty hearing
  • Diabetes
  • Disfigurement, for example, disfigurement caused by burns, wounds, accidents, or congenital disorders
  • Epilepsy or other seizure disorder
  • Gastrointestinal disorders, for example, Crohn's Disease, irritable bowel syndrome
  • Intellectual or developmental disability
  • Mental health conditions, for example, depression, bipolar disorder, anxiety disorder, schizophrenia, PTSD
  • Missing limbs or partially missing limbs
  • Mobility impairment, benefiting from the use of a wheelchair, scooter, walker, leg brace(s) and/or other supports
  • Nervous system condition, for example, migraine headaches, Parkinson’s disease, multiple sclerosis (MS)
  • Neurodivergence, for example, attention-deficit/hyperactivity disorder (ADHD), autism spectrum disorder, dyslexia, dyspraxia, other learning disabilities
  • Partial or complete paralysis (any cause)
  • Pulmonary or respiratory conditions, for example, tuberculosis, asthma, emphysema
  • Short stature (dwarfism)
  • Traumatic brain injury
Select...

PUBLIC BURDEN STATEMENT: According to the Paperwork Reduction Act of 1995 no persons are required to respond to a collection of information unless such collection displays a valid OMB control number. This survey should take about 5 minutes to complete.