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Head of Design

United States

About Medallion:

At Medallion, we believe healthcare teams should focus on what truly matters—delivering exceptional patient care. That’s why we’ve built a leading provider operations platform to eliminate the administrative bottlenecks that slow healthcare organizations down. By automating licensing, credentialing, payer enrollment, and compliance monitoring, Medallion empowers healthcare operations teams to streamline their workflows, improve provider satisfaction, and accelerate revenue generation, all while ensuring superior patient outcomes.

As one of the fastest-growing healthcare technology companies—ranked No. 3 on Inc. Magazine’s 2024 Fastest-Growing Private Companies in the Pacific Region, No. 5 on LinkedIn's 2024 Top Startups in the US, a Glassdoor Best Place to Work in 2024 & 2025, and featured on The Today Show—Medallion is revolutionizing provider network management. Our CEO, Derek Lo, has been named one of the Top 50 Healthcare Technology CEOs of 2024 by The Healthcare Technology Report. Backed by $130M in funding from world-class investors like Sequoia Capital, Google Ventures, Optum Ventures, Salesforce Ventures, Acrew Capital, Washington Harbour, and NFDG, we’re on a mission to transform healthcare at scale.

We prioritize candidate safety. Please be aware that official communication will only come from @medallion.co email addresses.

About the Role:

We're looking for a Head of Design to lead our team of talented product designers across our full product portfolio. In this role, you'll oversee strategy and design of features that realize Medallion’s vision of reducing the burden of administrative work on medical professionals, freeing them to focus on patient care. Whether it's making complex processes intuitive for healthcare providers, making powerful tools easy to use for healthcare admins, or empowering the team with research and clear feedback loops to better understand the pain points we are alleviating, we believe great product design is critical to our success. 

As Head of Design, you will be responsible for the Product Design function and guiding the full lifecycle of design from initial user research and problem framing to final pixel quality, coaching the team and enabling them to do the best work of their careers. Through intentional mentorship, coaching, process design, and recruiting, you will build an exceptional design team and a culture that prizes craft, clarity, and impact. You will also partner closely cross-functionally and influence stakeholders at all levels to elevate the role of product design within the organization. 

This role reports to the Chief Product Officer and base compensation for this role is between $180,000 - $250,000 depending on location and level. In addition to base salary, Medallion offers equity and benefits as part of the total compensation package. Many factors are considered when determining pay including: market data, geographic location, skills, qualifications, experience, and level.

Responsibilities:

  • Lead and mentor the design team, focusing on professional growth and hands-on design direction to ensure quality and pace.
  • Own, evolve, and build cross-functional alignment for the design function vision and strategy.
  • Help set clear direction across complex, multi-step workflows that span multiple teams and user types.
  • Continuously up-level Medallion’s design systems and visual language as a strategic differentiator with customers.
  • Foster strong relationships and close collaboration across Design, Product, Engineering, Ops, Marketing, and GTM teams.
  • Manage the design process from ideation to launch, including user research, input/feedback loop development, critiques, brainstorming, scoping, design system development, final design execution and iteration.
  • Communicate design solutions effectively across all levels, including executive leadership, with strong strategic clarity and clear ties to business impact.
  • Demonstrate strong project management, project scoping, and collaboration skills.
  • Inspire the design team through understanding of industry trends and business and user needs.

We’re looking for someone who has:

  • Experience: 
    • 7+ years of Product Design experience, including 3+ years of experience managing design teams.
    • Experience shipping data workflow products for enterprise customers.
    • Experience with complex and highly regulated industries.
  • Skills
    • People leadership and coaching across varying levels of experience.
    • High comfort with complexity and ambiguity.
    • Strategic thinker who is also excited to stay close to detailed design decisions.
    • Exceptional product thinking and the ability to deliver clear, actionable design feedback.
    • Strong cross-functional communication and ability to influence at all levels.
  • Portfolio: Strong portfolio examples that showcase a broad range of product design work shipped to production users across a diverse range of use cases, and demonstrate both strategic thinking and high-quality design execution.

Nice to haves:

  • Experience designing for clinicians
  • Experience designing for automation or AI/ML powered products
  • Experience with design systems at scale
  • Health tech start-up / growth-stage company experience

 

 

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