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Client Support Representative

Illinois

About MedElite:

Since 2011, MedElite has been dedicated to improving the standard of care in skilled nursing and long-term care facilities nationwide. We implement a data-driven, "treat in place" model that enhances resident health outcomes while saving valuable time and resources for our partner organizations. By managing a network of advanced practice providers and specialty clinicians, we deliver high-quality, proactive care directly to the bedside. Our passion for positively impacting the lives of residents, administrators, and healthcare professionals drives our commitment to continuously innovate and redefine senior care across the country.

Position Details:

The Client Support Representative establishes and nurtures relationships with MedElite’s clients through regular check-ins, escalation management, and progress reporting. This position is an essential part of MedElite’s services infrastructure that enables and supports our clients, ensuring the best possible clinical outcomes for their patients.

Job Type: Full-Time

Location: Illinois and Wisconsin 

Travel Requirement: 80 - 100%

Responsibilities:

  • Confirm Facility contacts and explain the role of each, e.g. Specialty Scheduling contact, HTR Reports, AI daily reports, etc.
  • Update CRM with client-specific information
  • Act as the primary point of contact responding to inquiries and concerns from Facility representatives (NHA, DON, BOM)
  • Present clinical performance reports to Facility leadership regularly or as requested by the Facility
  • Conduct Facility clinical assessments
  • Assist Account Representatives with new provider credentialing requests
  • Confirm new services with client facilities
  • Conduct in-person facility visits

Education & Experience:

  • 2+ years of experience with healthcare, preferably working with Long-term Care Facilities
  • Excellent communication and customer service skills
  • Highly organized with attention to detail and ability to meet deadlines
  • Ability to handle confidential information with discretion
  • Proficiency in Microsoft Office Suite/Google
  • The ability to stand and walk for extended periods
  • The ability to travel regularly to client facilities and an active driver’s license that is in good standing
  • A bachelor’s degree or equivalent is preferred

Benefits:

  • Health
  • Dental
  • Vision
  • 401k
  • Company Sponsored Life Insurance
  • Short and Long-term Disability
  • Paid Time Off
  • Commuter Benefits

Salary Range: $30 - $40/hour

EEO/AAP Statement: MedElite is an equal-opportunity employer. We acknowledge and honor the fundamental value and dignity of all individuals. We pledge ourselves to crafting and maintaining an environment that respects diverse traditions, heritages, and experiences. MedElite is an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based on race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.

The above-noted job description is not intended to describe, in detail, the multitude of tasks that may be assigned but rather to give the applicant a general sense of the responsibilities and expectations of this position. As the nature of business demands change so, too, may the essential functions of the position.



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