Consent and Operations Specialist

Consent and Operations Specialist

 

Location: Hollywood, FL
Schedule: Full-Time
Compensation: $20 -$25

About MedElite

Since 2011, MedElite has been dedicated to improving the standard of care in skilled nursing and long-term care facilities nationwide. We implement a data-driven, "treat in place" model that enhances resident health outcomes while saving valuable time and resources for our partner organizations. By managing a network of advanced practice providers and specialty clinicians, we deliver high-quality, proactive care directly to the bedside. Our passion for positively impacting the lives of residents, administrators, and healthcare professionals drives our commitment to continuously innovate and redefine senior care across the country.

 

 

Position Summary:
MedElite is seeking a dynamic and personable individual to serve as our Consent Coordinator. This hybrid role bridges client outreach and obtaining consent with essential office support, ensuring both our client relationships and internal operations run smoothly. The ideal candidate is a confident communicator, highly organized, and eager to support a fast-paced, service-driven team.

 

Key Responsibilities:

Consent Coordinator 

• Place daily outbound calls to patients' families, NOKs, or responsible parties to explain the purpose, benefits, and structure of applicable Medicare programs.

• Clearly articulate the goals, eligibility, and patient benefits of the programs in a professional and compassionate manner.

• Obtain and document verbal or written consent in accordance with CMS and company protocols.

• Accurately log all call outcomes and maintain meticulous documentation in designated platforms.

• Meet or exceed a conversion rate goal of ≥60% of all successfully connected calls (i.e., where the NOK is reached).

• Participate in pre-call preparation and post-call documentation for audit readiness.

• Manage follow-up calls when families request time to review materials or consult with other family members.

• Collaborate with clinical and administrative staff to ensure timely enrollment and onboarding of consenting patients.

• Respond professionally to questions or concerns about Medicare programs, escalating complex inquiries to appropriate clinical staff when necessary.

• Participate in regular training sessions and team meetings to stay current with program updates, compliance requirements, and communication techniques.
  
  

Office Coordination & Support

• Maintain a well-stocked breakroom and common areas, including ordering and managing snacks, coffee, and supplies.
  
  
• Assist with employee onboarding by coordinating name badges and desk assignments.
  
  
• Monitor and assist with employee time and attendance tracking using EMPEON or similar platforms.
  
  
• Act as a liaison between leadership and staff for general office needs or support tasks.
  
  
• Maintain a professional and welcoming office environment for staff, clients, and visitors.
  
  

Requirements:

• Proven experience in sales, customer service, or administrative support.
  
  
• Excellent communication skills, both verbal and written.
  
  
• Strong organizational and time management skills.
  
  
• Ability to multi-task and adapt to shifting priorities in a fast-paced environment.
  
  
• Proficiency with Microsoft Office Suite, Google Workspace, and CRM or HRIS platforms.
  
  
• Positive attitude, team-player mentality, and a strong sense of ownership.
  
  

Preferred Experience:

• Previous experience in healthcare, senior services, or home care agencies is a plus.
• Background in managing supplies, office operations, or HR-related support duties.

 

Benefits

• Health
• Dental
• Vision
• Company-Sponsored Life Insurance
• 401K
• Short and Long-term Disability
• Paid Time Off
• Commuter Benefits

Why Work With Us?

• Make a meaningful impact in the nursing home community
• Work in a collaborative, mission-driven environment
• Enjoy work-life balance 

Equal Opportunity Employer

MedElite is an equal-opportunity employer. We acknowledge and honor the fundamental value and dignity of all individuals. We pledge ourselves to crafting and maintaining an environment that respects diverse traditions, heritages, and experiences. MedElite is an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based on race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.

The above-noted job description is not intended to describe, in detail, the multitude of tasks that may be assigned but rather to give the applicant a general sense of the responsibilities and expectations of this position. As the nature of business demands change so, too, may the essential functions of the position.

Ready to Make a Difference?

Apply today and help us deliver compassionate, personalized care where it matters most.