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CCM Manager (Chronic Care Management / Principal Care Management)

Hollywood, FL

CCM Manager (Chronic Care Management / Principal Care Management)

Title: CCM Manager (Chronic Care Management / Principal Care Management)
Location: Hollywood, FL
Schedule: Full time
Salary: $80,000

About MedElite

Since 2011, MedElite has been dedicated to improving the standard of care in skilled nursing and long-term care facilities nationwide. We implement a data-driven, "treat in place" model that enhances resident health outcomes while saving valuable time and resources for our partner organizations. By managing a network of advanced practice providers and specialty clinicians, we deliver high-quality, proactive care directly to the bedside. Our passion for positively impacting the lives of residents, administrators, and healthcare professionals drives our commitment to continuously innovate and redefine senior care across the country.

Job Summary

MedElite is a fast-growing healthcare company with a mission to serve a vulnerable, underserved post-acute care facility population across the country. This role offers the opportunity to get involved in meaningful projects and initiatives across the business, with significant opportunity for career advancement as the company continues its year-over-year growth.

As a CCM Manager, you will be responsible for overseeing the daily operations and performance of MedElite’s Chronic Care Management (CCM) and Principal Care Management (PCM) programs. Reporting to senior leadership, this role will lead a team of clinical coordinators, ensure compliance with CMS guidelines, and drive operational excellence across workflows, productivity, and quality. The ideal candidate is a strong people leader with experience in healthcare operations, performance management, and process improvement within care management programs.

Key Responsibilities

Program Leadership & Daily Operations

  • Oversee daily operational performance of CCM/PCM programs, ensuring adherence to CMS requirements and organizational standards
  • Monitor and verify team attendance daily (via EMPEON and in-person checks)
  • Serve as the primary point of contact for coordinator questions, workload issues, and operational escalations
  • Implement and optimize workflows; drive continuous improvement in collaboration with Clinical Directors and Operations leadership
  • Attend and present in required meetings or ensure appropriate coverage

Staff Oversight, Support & Performance Management

  • Supervise, coach, and provide day-to-day direction to CCM/PCM clinical coordinators
  • Deliver targeted coaching and support for low-performing team members
  • Track productivity, accuracy, and compliance metrics; manage KPIs and performance improvement plans
  • Execute progressive discipline in partnership with HR and leadership
  • Foster a positive, engaged, and accountable team culture to support retention

Onboarding, Training & Competency

  • Conduct interviews and lead onboarding and orientation for new hires, including a structured 30–90 day training period
  • Train staff on CMS documentation and billing requirements, coding standards, care plan development, and internal systems (ROPHE, EMSOW, eMARS)
  • Develop and maintain SOPs, job aids, and training materials
  • Assess new hire readiness, ensuring competency in documentation, time management, and caseload ownership
  • Facilitate bi-weekly All-Pods Education sessions

Quality Assurance & Chart Oversight

  • Perform routine chart reviews, audits, and documentation checks to ensure CMS compliance and internal quality standards
  • Provide corrective feedback, retraining, and follow-up coaching based on findings
  • Identify trends and systemic issues to improve overall program quality and reduce rework
  • Support charting and documentation corrections during high-volume periods

Administrative & Systems Management

  • Approve or deny PTO requests and resolve payroll discrepancies or missed punches
  • Manage employee system access across required platforms (ROPHE, EMSOW, eMARS)
  • Maintain and report monthly retention data, including hires, terminations, and attrition

Communication & Collaboration

  • Lead daily team huddles to align on priorities, goals, and performance expectations
  • Conduct weekly 1:1 check-ins and coaching sessions
  • Partner cross-functionally with BHI/CoCM, Population Health, Quality Assurance, and Operations teams

Requirements

  • Bachelor’s degree required; healthcare-related field preferred
  • 3+ years of experience in healthcare operations, care management, or clinical program leadership
  • Prior experience managing teams in CCM, PCM, or population health programs preferred
  • Strong understanding of CMS guidelines, documentation, and billing practices
  • Proven ability to manage performance, analyze data, and drive operational improvements
  • Excellent communication, leadership, and organizational skills
  • Experience with EMRs and systems such as ROPHE, EMSOW, or eMARS preferred
  • Highly organized with strong attention to detail and ability to manage multiple priorities

Benefits 

  • Health
  • Dental
  • Vision
  • Company-Sponsored Life Insurance
  • 401K
  • Paid Time Off
  • Commuter Benefits
  • Complimentary Travel Expenses 

Equal Opportunity Employer

MedElite is an equal-opportunity employer. We acknowledge and honor the fundamental value and dignity of all individuals. We pledge ourselves to crafting and maintaining an environment that respects diverse traditions, heritages, and experiences. MedElite is an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based on race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.

The above-noted job description is not intended to describe, in detail, the multitude of tasks that may be assigned but rather to give the applicant a general sense of the responsibilities and expectations of this position. As the nature of business demands change so, too, may the essential functions of the position.

Ready to Make a Difference?

Apply today and help us deliver compassionate, personalized care where it matters most.

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