Customer Success Manager

About Medeloop

Medeloop is creating the future of clinical operations and health research through cutting-edge AI and big data technologies. Our unified platform, spanning AI-powered analytics, study management, and grant automation, streamlines the entire research lifecycle, enabling faster, smarter, and more impactful discoveries across medicine and public health.

Recognized by Politico as the “AI Disrupter-in-Chief” for healthcare and public health, Medeloop is trusted by premier institutions across government, academia, and life sciences. From major healthcare centers to leading life science companies, our partners rely on Medeloop to unlock insights that were previously out of reach.

At the heart of our platform is one of the largest and most diverse health data ecosystems in the industry with over 100 million patient records that fuel the work of AI “scientists” purpose-built to drive breakthroughs in health equity, drug development, chronic disease, and more. Interested candidates can review a demo of one of our AI scientist research pipelines and read about our mission on our Linkedin. 

We are a fast-growing company backed by world-class investors including General Catalyst, Icon Ventures, Inovia Capital, and Healthier Capital. Our team includes leaders in AI, life sciences, and medical research (such as the former editor-in-chief of JAMA, the team who wrote the most-read scientific publication in medicine for 2023 and public health for 2018, and the creators of BloombergGPT) who bring unmatched expertise and vision to our mission. The company is led by serial entrepreneurs with a proven track record. 

We're not just building tools; we're building a better future. By accelerating research timelines and expanding access to insights, Medeloop empowers the next generation of researchers to deliver faster cures, smarter policy, and ultimately, save lives.

Join us as we build the future of science.

Job Summary

Medeloop is seeking a Customer Success Manager who can support leading researchers, clinicians, and public health teams as they adopt our AI-powered research platform. The ideal candidate understands core CS metrics and the systems used to track them, and brings a research-oriented background such as epidemiology or population health. You should feel comfortable answering methodological questions, guiding customers on publication readiness, and helping them navigate where different data lives in the EMR. This role is perfect for someone who loves building strong customer relationships, driving adoption, and enabling cutting-edge research that directly impacts healthcare.

Role & Responsibilities

• Own the entire onboarding journey, shaping how top researchers and clinicians adopt a cutting-edge AI platform
• Act as the trusted partner for customers, solving problems quickly and building relationships that influence real-world scientific impact
• Drive adoption by guiding customers through powerful research workflows and uncovering new ways they can leverage Medeloop
• Turn customer insights into action by working closely with the product team to inform feature development and by tracking the success metrics that matter

Requirements

• Experience in customer success or account management, ideally with exposure to health tech, research, or data-heavy environments.
• Strong understanding of research workflows, from study design to EMR data, and enthusiasm for helping customers navigate complex scientific questions.
• Ability to translate technical concepts into clear, actionable guidance while building strong, collaborative relationships.
• A proactive, curious mindset with strong organizational skills and a desire to take ownership in a fast-growing, high-impact team.

We Offer:

• Competitive salary and equity
• Comprehensive medical, dental, and vision coverage
• Free One Medical membership
• Unlimited PTO
• Flexible hybrid work environment
• Ability to work remotely from another country for up to six weeks per year
• Office located in the San Francisco Financial District
• Annual company-wide offsite
• 401(k) plan

Application Process:

We encourage you to apply if you have the qualifications and are passionate about using data and AI to revolutionize healthcare.