Back to jobs

Client Success Manager

Tempe. AZ

MediaAlpha is a customer acquisition solutions provider powered by technology and data science. The company provides industry-leading solutions designed to reach consumers shopping within high-consideration categories such as property and casualty insurance, health insurance, life insurance, and more.

MediaAlpha is growing in the Agent Lead Marketplace, where insurance agents can acquire consumer leads through our transparent and efficient platform. To help maintain and grow our agent lead business, we are looking for a Client Success Manager. Reporting to the Director of Client Success, you will be responsible for maintaining and growing your own book of business.

Objectives of this Role

  • Represent MediaAlpha’s agent team, starting with a comprehensive understanding of our target agents and our lead platform
  • Maintain and grow a book of business
  • Be an extension of your agents’ teams by taking on the role of a trusted consultant
  • Consistently look for ways to improve the MediaAlpha for Agents experience by soliciting constructive feedback and clearly communicating actionable items and ideas to internal teams
  • Help grow the MediaAlpha agent business by increasing spend and soliciting referrals from existing agents

 

Key Responsibilities

  • Set up new agent accounts and integrations.
  • Onboard new agents within 24 hours of assignment.
  • Conduct regular one-on-one consultations with assigned agents, offering tailored recommendations to help grow their business.
  • Optimize and expand accounts to meet quarterly growth targets.
  • Monitor agent lead return rates and account balances.
  • Maintain and update Salesforce reports and dashboards.
  • Analyze MediaAlpha platform data to identify optimization opportunities.
  • Collaborate with cross-functional teams, including Marketing, Product, and Sales, to drive improvements and innovations in the agent business.

 

Required Qualifications & Skills

  • Bachelor’s degree required.
  • 2-3 years of Client Success experience preferred.
  • Strong relationship-building skills and a client-focused mindset.
  • Proficiency in technology tools such as Salesforce, Outreach, Slack, and Google Workspace.
  • Receptive to feedback and eager to learn and improve.
  • Excellent verbal and written communication skills.
  • Ability to work independently and as part of a team.
  • Collaborative spirit—willing to support colleagues and celebrate team successes.
  • Goal-oriented with a strategic mindset, contributing to both individual and team success.

Compensation & Benefits

  • Annual bonus program and participation in our Restricted Stock Unit program
  • 100% Employer-paid health, dental, and vision insurance for you, your dependents, and spouse or registered domestic partner
  • 100% Employer paid long term disability, and life insurance
  • 401(k) retirement plan with matching contributions to help you plan for your future
  • Open Paid Time Off policy with a birthday day off and 11 holidays 
  • Professional development reimbursement along with a subscription to Masterclass
  • Cell Phone, Wellness, and Internet expense reimbursement, along with a subscription to the Calm App
  • 100% fully paid parental leave for team members up to 22 weeks for the primary caregiver and 12 weeks for the secondary caregiver 
  • Dog-friendly offices (LA and AZ) along with a $300 pet adoption reimbursement 

Diversity, Equity, and Inclusion

MediaAlpha is committed to fostering, cultivating, and maintaining a culture of diversity, equity, and inclusion. Our philosophy and actions are built on the premise that as an employer and citizens of our communities, we can create opportunities for lasting change. 

Fair Chance

MediaAlpha will consider qualified applicants, including those with criminal histories, in a manner consistent with state and local "Fair Chance" laws. We are also committed to providing reasonable accommodations for qualified applicants with disabilities and disabled veterans in our application process. If you need assistance or an accommodation due to a disability, please contact us at peopleops@mediaalpha.com or (213) 316-6256.

 

 

Create a Job Alert

Interested in building your career at MediaAlpha? Get future opportunities sent straight to your email.

Apply for this job

*

indicates a required field

Resume/CV*

Accepted file types: pdf, doc, docx, txt, rtf

Cover Letter

Accepted file types: pdf, doc, docx, txt, rtf

Education

Select...
Select...
Select...
Select...
When you apply to join the QuoteLab, LLC, Team (which does business as MediaAlpha (referred to as “we”, “us”, “our”, or “MediaAlpha”)), through the job application, during the recruitment (hiring) process, while performing services for us, and/or over the course of employment, you may provide to us or we may collect from you or other third-party sources personal information (also known as personal data) which we will process in order to manage recruitment, employment, compliance, safety, and fraud prevention, and to conduct analytics. Depending on where you live or your place of residence you may have certain rights which may include: (1) request access to the personal information we have collected about you; (2) request rectification of your personal information; (3) request erasure of your personal information; (4) request restriction of the processing of your personal information; (5) request data portability of your personal information; and/or (6) object to the processing of your personal information. Please note that these rights might be limited under the applicable laws, rules, or regulations. To learn more about the personal information we collect and how we handled your information, read our General Privacy Statement and Job Applicant Privacy Notice.
 
Residents of or Persons Who Reside in the European Economic Area or the United Kingdom Notice
 
If you are a resident of or otherwise reside in the European Economic Area (“EEA”) or the United Kingdom (“UK”) MediaAlpha is the data controller with respect to any of your personal information we collect and process. This means that we are responsible for deciding how we hold and use personal information about you. This General Privacy Statement and Job Applicant Privacy Notice is aimed at informing you of how and why your personal information will be used, namely for the purposes of your use of our prospective talent and job applicants website(s) and associated services and/or for the purposes of the recruitment and sourcing exercise, and how long it will be retained. This Notice provides you with certain information that must be provided under the General Data Protection Regulation ((EU) 2016/679) (which we refer to as "GDPR") and applicable local data protection laws, rules, and regulations.
 
California Privacy Rights Notice
 
Beyond the General Job Applicant Privacy Notice provided above, if you are a California resident or if you otherwise reside in California, to learn more about the personal information we collect, the purposes for which we collect, process, use, and share your personal information, and your rights (including how to exercise them), read our CCPA Privacy Statement and Job Applicant Privacy Notice.  
 
By selecting "Confirmed"  below and proceeding, you acknowledge and agree that you have read and understood the privacy notices provided above (including the more detailed notices provided via links) and you agree to the processing of your personal information as detailed therein. 
Select...

U.S. Standard Demographic Questions

We invite applicants to share their demographic background. This information is completely voluntary. If you choose to complete this survey, your responses will be collected anonymously and in aggregate. The information will help us identify areas of improvement in our hiring process.

Select...
Select...
Select...
Select...
Select...
Select...