Senior Account Supervisor

Title: Sr. Account Supervisor
Office Location: Mexico City, Mexico

TBWA\Media Arts Lab (or MAL as you’ll hear us called) is the bespoke global advertising agency dedicated solely to Apple. Our mission is to create smart, simple and iconic work that transforms business and makes culture for the world’s best brand.

We believe that what MAL creates belongs to everyone; and everyone belongs at MAL. We think creativity lives in open, safe and brave spaces, where diverse perspectives can come together, free of prejudice and discrimination. We strive to be a partnership of equals. Everyone has a role to play here, and we invite you to bring your fully authentic and crazy selves to this space. Together, we’ll do the best work we’ve ever done.

We’re headquartered in Los Angeles, California, with 6 further international hubs and over 700 people making great work for Apple in 26 markets around the globe. We’d love to meet you!

Responsibilities:

• Lead end-to-end project workflows with a focus on campaign localization and transcreation

• Serve as the primary day-to-day liaison with clients, ensuring all brand requirements are addressed in every deliverable

• Supervise and coordinate daily follow-ups with internal teams (Production, Creative, Planning) to guarantee clear, timely handoffs

• Ensure accurate and on-time asset delivery from third-party partners (vendors, photographers, post houses)

• Maintain ongoing communication with the local media agency to align creative and media strategies

• Establish and enforce process discipline, adapting quickly to new tools, workflows, and multichannel requirements

• Anticipate potential issues in daily tasks and proactively resolve them using critical thinking, common sense, and past experience

• Own the bidding process, budget tracking, and purchase-order control, ensuring financial accountability and on-time PO issuance

• Monitor the competitive landscape and contribute actionable insights to inform campaign strategies

• Provide coaching and performance guidance to build a high-performance, collaborative team culture

• Foster a proactive attitude and support continuous growth within regional and cross-border teams

Qualifications & Requirements:

• Exceptional written and verbal communication skills in both Spanish and English

• Proven experience in account or project management within creative agencies handling global brands

• Demonstrated expertise in campaign localization and transcreation

• Strong knowledge of visual and print production processes (timings, formats, specifications)

• Experience managing digital campaigns and working with regional or cross-border teams

• Highly organized, process-driven, with a strong sense of urgency and accountability

• Excellent critical-thinking and problem-solving abilities

• Proficiency with Mac platforms (Keynote, Numbers, Pages, iOS) and Microsoft Office 365

• SIAP management experience is a plus