Customer Success Manager

Customer Success Manager

The Customer Success Manager (CSM) plays a key role in supporting our clients and ensuring they achieve the best possible results through mediasmart’s programmatic platform. You’ll be the main point of contact for our EMEA clients, helping them optimize their campaigns, providing strategic recommendations, and ensuring smooth collaboration across internal teams.

If you have 1–3 years of experience in programmatic advertising, enjoy building client relationships, and want to develop your career in AdTech, this might be the opportunity for you!

This team operates the business and executes each and every campaign by leveraging our technology in the best possible way. Our main goal is to deliver outstanding results for our customers.

WHO WE ARE

Mediasmart was founded in 2011, we identify as an AdTech company, working on the demand side of the business on programmatic branding campaigns, with the mission of helping to integrate the customer’s journey across connected devices like mobile, Connected TV, and DOOH (digital out-of-home solutions).

We offer impactful and unified communication across different screens and aim to be the monetization partner of choice for advertisers.

We build technology to support the most ambitious companies - from gaming to commerce pioneers - to propel the reach of their brands and accelerate their mobile businesses.

In 2020 we joined the Affle group, a global consumer intelligence technology company, and started developing new solutions to help businesses grow in the new privacy era.

Learn more about mediasmart: https://www.mediasmart.io/

OUR CULTURE AND VALUES

• Be a generous leader. One that helps others succeed and celebrate their success.
• Love curiosity. Keep learning and stay relevant.
• It’s a team effort. Collaborate and cooperate to build a smart company.
• Go further. Be an example for others. Set the bar.
• Strong ownership of the role.
• Love what we do. Love our work with passion and respect.
• Do good and do well. Our work matters.

We work hard and never forget to have fun in the process. We are absolutely devoted to our customers and building the best mobile advertising company out there, our passion shines through everything we do.

SUMMARY & DUTIES

• Act as the main point of contact for mediasmart clients, understanding their business goals and ensuring campaigns are aligned with their strategy.
• Provide proactive advice and recommendations to optimize performance, leveraging mediasmart’s programmatic tools.
• Review and analyze campaign performance, providing insights and actionable feedback to clients and internal teams.
• Support both self-service clients —who manage their own campaigns— and managed-service clients —whose campaigns are fully operated by mediasmart.
• Manage day-to-day client requests and coordinate with internal teams such as Sales, Partnerships/Supply, Technical Support, Analytics, and Product.
• Troubleshoot level-1 technical issues and report bugs or incidents to the development team.
• Collaborate closely with the Sales team to identify opportunities for account growth and campaign expansion.
• Maintain strong attention to detail and organization while managing multiple clients and tasks simultaneously.
  
  

REQUIREMENTS

• 1–3 years of experience working in programmatic advertising (DSP, agency, or similar environment).
• Located in Madrid, Spain (hybrid model).
• Fluent in English (essential for daily communication).
• Strong communication and relationship-building skills.
• Commercial mindset with the ability to identify opportunities and drive client success.
• Highly organized, proactive, and capable of multitasking.
• Basic Excel skills; experience using DSPs or programmatic buying platforms is a plus.
• Motivated to develop a long-term career in AdTech.