Professional Services Engineer

Overview:

Medicus IT is looking to add a Professional Services Systems Engineer to our team. Working closely with all areas of IT, the role is expected to participate in multiple projects including Systems, Applications, Azure, etc. The PSSE will be assisting other Engineers on assigned tasks and projects as well as performing their own projects.

Responsibilities: 

 Deliver an excellent customer experience in all interactions
 Participate in various types of projects, including, system migrations, server configurations, applications deployments, backup configurations, Virtualizations, Systems Auditing, OS Upgrades, Patching, and Policy Management.
 Provide technical expertise to customers and other engineers
 Develop and maintain project documentation, including project plans, status reports, and technical documentation
 Ensure the successful delivery of scoped projects
 Stay up to date with the latest global Systems vendor changes.
 Assist clients with the design and implementation, installation, and configuration, of Systems and Applications.
 Configure, install and maintain backup platforms
 Identify and recommend process improvements.
 Install, configure, and maintain SQL databases.
 Work with vendor representatives to resolve software and hardware issues
 Resolve escalated service tickets when required and provide guidance for complex issues
 Troubleshoot and resolve escalated services and project client emergencies with minimal oversight
 Serve on select internal committees to improve overall organizational technical maturity
 Communicate with clients and internal team members as required: Keeping them informed of progress against project plans, notifying them of impending changes or agreed-upon outages
 Professionally represent MIT both in person and with written/verbal communications
 Exhibit adaptability and willingness to alter shifts and job requirements to meet the needs of clients and MIT, for example, after-hours configuration changes that would otherwise impact the client’s daily work
 Follow Medicus IT’s defined processes, policies, and service delivery standards
 All other duties assigned.

Skills: 

 Experience with Windows Servers 2003, 2008, 2012, 2016, 2019, 2022
 Basic Knowledge of Linux, CentOS, and Ubuntu.
 Experience with multiple servers OS configurations, server role deployments, policy management, print servers, active directory, Azure AD, and Intune
 Applications Configurations and deployments
 Understanding of SQL databases, Shell bash scripting, jobs scheduling
 Configurations and management backup platforms and units like Datto, Azure ASR, Acronis, NAS units, Veams, SAN
 Understanding of Microsoft Products, SharePoint, One Drive for Business, Outlook, and Teams
 Understanding of Azure Cloud and or other cloud hosting platforms
 Experience configuring RDS Servers, File Servers, Load Balancers, Hyper V, VMWare, Citrix
 Understanding of DHCP, DNS, SMTP, TCP, FTP, and other network protocols

Qualifications:

 Associate's Degree in Computer Science or Equivalent Technical Education preferred

 5-7 years of Systems Engineering experience required

 MCSA and Azure Fundamentals AZ 900 required

 Ability to work PST or MST hours

 Ability to occassionally travel to client sites when needed