Back to jobs
New

Product Partner Manager

Remote - Home Based

Job Summary: 

The Product Partner Manager is responsible for the strategic and operational management of Medrio's product partner ecosystem. This role serves as Medrio's primary point of contact for its product partners and is accountable for ensuring each relationship has the strategic clarity, operational infrastructure, internal alignment, and commercial enablement needed to generate and support partner-influenced revenue. This role plays an active role in shaping integration strategy and defines the commercial case for what each integration should accomplish, identifies gaps and customer experience friction points, and articulates the product vision for how partner capabilities should fit within Medrio's broader offering before handing off formal requirements to Product and Engineering for execution. 

This role works closely with the Senior Director, Product Launch & Readiness, who defines partner strategy and owns high-level partner commercial positioning. The Product Partner Manager owns the execution layer: maintaining partner operational cadences, partnering with Marketing to develop commercial readiness assets for the sales team, managing customer escalations involving partner products, and triaging partner platform updates for internal impact.

This role requires someone equally comfortable running structured operational cadences with external partners, building sales enablement assets for the commercial team, and managing cross-functional escalations. It sits at the intersection of Product, Sales, Professional Services, and partner-facing commercial activity.

This is an individual contributor role with significant external-facing responsibilities and a high degree of autonomy.

Essential Duties and Responsibilities:

  • Serve as Medrio's primary operational point of contact for product partner relationships, including AG Mednet, ThoughtSphere, Pharmaseal, and future partners
  • Establish and maintain regular operational cadences with each partner: monthly operational reviews, quarterly business reviews, agenda management, documented outcomes, and follow-through on commitments
  • In partnership with Marketing, develop and maintain per-partner commercial readiness assets: capability documentation, implementation narratives, customer-facing talking tracks, and sales enablement materials that enable the commercial team to represent partner products confidently
  • Coordinate customer escalations involving partner products: review issues, align internal and partner teams on resolution plans, and communicate outcomes to affected customers
  • Triage partner platform updates, release notifications, and API changes: assess internal impact (SSO, user management, customer workflows), coordinate with IT and Engineering, and communicate relevant changes to internal stakeholders
  • Drive GTM execution for partner-enabled offerings in coordination with Sales, Marketing, and Professional Services, ensuring partner products are accurately represented in commercial motions and customer conversations
  • Maintain visibility into partner-influenced deal pipelines with Sales and Business Development, tracking open opportunities and commercial status
  • Coordinate partner operational logistics including JIRA access, SSO configuration, shared drive management, IT ticket coordination, and integration setup
  • Identify and surface integration gaps, customer experience friction points, API limitations, and commercial readiness issues, escalating to the Senior Director and relevant Product or Engineering owners as appropriate
  • Establish and maintain clear documentation distinguishing what this role owns (coordination, commercial readiness, GTM execution) from what remains with Product and Engineering (requirements, technical design, roadmap decisions)
  • Continuously improve partner operational processes to reduce friction and support scale as the partner ecosystem and Medrio's product portfolio grow

Customers or Clients:

  • Primary operational point of contact for external product partners (AG Mednet, ThoughtSphere, Pharmaseal, and others)
  • Partners closely with internal stakeholders across Sales, Business Development, Professional Services, Product, Engineering, Marketing, and Support
  • Participates in partner-facing customer calls when escalation or commercial context requires

Education and Years of Experience:

  • 5+ years of relevant experience in partner management, product operations, business development operations, or a related field
  • Bachelor's Degree required
  • Experience working with SaaS or platform-level technology partnerships strongly preferred
  • Clinical trial or life sciences industry experience preferred but not required

Working Conditions:

This position is remote and may require some travel (~15-25%).

Other Skills and Abilities:

  • Strong external relationship management skills — comfortable as a primary point of contact for partner organizations
  • Proven ability to drive GTM execution and commercial readiness in a technology partner context
  • Experience building partner-facing documentation in collaboration with Marketing: capability summaries, implementation guides, customer-facing narratives, and sales enablement materials
  • Ability to triage and communicate partner updates, platform changes, and escalations across cross-functional internal teams
  • Comfortable operating in ambiguous, cross-functional environments with strong follow-through and accountability
  • Excellent organizational skills with strong attention to operational detail
  • Experience in technology partnerships, SaaS integrations, or partner-enabled commercial motions strongly preferred

About Medrio:

At Medrio, we look for smart, capable, and conscientious people to help us expand our product capabilities, grow our business, and better serve our customers. Our employees love working for us because they get to develop, market, and sell a product that advances human health, and they enjoy many perks, including: 

  • Comprehensive healthcare: US-based employees receive medical, dental, and vision coverage, with Medrio covering 100% of employee premiums and 50% of dependent premiums.
  • Retirement contributions
  • Equity: Stock options so you share in what we're building.
  • Generous parental leave.
  • Flexible time off - including company bonus holidays during months with no public holidays.
  • Stipends — A monthly mobile/internet stipend and a wellness stipend to support how you work and how you recharge.

At Medrio, we build the technology that makes clinical trials faster, smarter, and more human. Our unified platform helps sponsors, CROs, and research sites bring life-changing therapies to market and every person on our team plays a role in that mission. You'll find a diverse, global team that brings accountability, curiosity, and a genuine customer-first mindset to everything we do, with a healthy dose of joy and quirkiness along the way.

Our culture
Medrians aim high. We're solution-oriented, collaborative, and driven — and we have fun doing it. Whether you're an engineer, data scientist, solutions consultant, or anything in between, you'll be part of a team that cares about your growth and the impact of your work.

The Medrio team is made up of individuals with a wide array of skills and interests, but all have a passion for providing the best possible user experience for our customers. We value collaboration, ingenuity and creating a culture of excellence!

Salary Range: $70,000 - 85,000 USD

To see detailed information on the data we collect during the application process, and how Medrio complies with data privacy laws, visit our Careers page.

Create a Job Alert

Interested in building your career at Medrio ? Get future opportunities sent straight to your email.

Apply for this job

*

indicates a required field

Resume/CV*

Accepted file types: pdf, doc, docx, txt, rtf

Cover Letter

Accepted file types: pdf, doc, docx, txt, rtf

Select...
Select...
Select...
Select...

Voluntary Self-Identification

For government reporting purposes, we ask candidates to respond to the below self-identification survey. Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiring process or thereafter. Any information that you do provide will be recorded and maintained in a confidential file.

As set forth in Medrio ’s Equal Employment Opportunity policy, we do not discriminate on the basis of any protected group status under any applicable law.

Select...
Select...
Race & Ethnicity Definitions

If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection. As a government contractor subject to the Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measure the effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categories is as follows:

A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability.

A "recently separated veteran" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.

An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.

An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.

Select...

Voluntary Self-Identification of Disability

Form CC-305
Page 1 of 1
OMB Control Number 1250-0005
Expires 04/30/2026

Why are you being asked to complete this form?

We are a federal contractor or subcontractor. The law requires us to provide equal employment opportunity to qualified people with disabilities. We have a goal of having at least 7% of our workers as people with disabilities. The law says we must measure our progress towards this goal. To do this, we must ask applicants and employees if they have a disability or have ever had one. People can become disabled, so we need to ask this question at least every five years.

Completing this form is voluntary, and we hope that you will choose to do so. Your answer is confidential. No one who makes hiring decisions will see it. Your decision to complete the form and your answer will not harm you in any way. If you want to learn more about the law or this form, visit the U.S. Department of Labor’s Office of Federal Contract Compliance Programs (OFCCP) website at www.dol.gov/ofccp.

How do you know if you have a disability?

A disability is a condition that substantially limits one or more of your “major life activities.” If you have or have ever had such a condition, you are a person with a disability. Disabilities include, but are not limited to:

  • Alcohol or other substance use disorder (not currently using drugs illegally)
  • Autoimmune disorder, for example, lupus, fibromyalgia, rheumatoid arthritis, HIV/AIDS
  • Blind or low vision
  • Cancer (past or present)
  • Cardiovascular or heart disease
  • Celiac disease
  • Cerebral palsy
  • Deaf or serious difficulty hearing
  • Diabetes
  • Disfigurement, for example, disfigurement caused by burns, wounds, accidents, or congenital disorders
  • Epilepsy or other seizure disorder
  • Gastrointestinal disorders, for example, Crohn's Disease, irritable bowel syndrome
  • Intellectual or developmental disability
  • Mental health conditions, for example, depression, bipolar disorder, anxiety disorder, schizophrenia, PTSD
  • Missing limbs or partially missing limbs
  • Mobility impairment, benefiting from the use of a wheelchair, scooter, walker, leg brace(s) and/or other supports
  • Nervous system condition, for example, migraine headaches, Parkinson’s disease, multiple sclerosis (MS)
  • Neurodivergence, for example, attention-deficit/hyperactivity disorder (ADHD), autism spectrum disorder, dyslexia, dyspraxia, other learning disabilities
  • Partial or complete paralysis (any cause)
  • Pulmonary or respiratory conditions, for example, tuberculosis, asthma, emphysema
  • Short stature (dwarfism)
  • Traumatic brain injury
Select...

PUBLIC BURDEN STATEMENT: According to the Paperwork Reduction Act of 1995 no persons are required to respond to a collection of information unless such collection displays a valid OMB control number. This survey should take about 5 minutes to complete.