IT Manager

About EliseAI

EliseAI develops cutting-edge conversational AI technology for industries fundamental to our lives: housing and healthcare. Everything is built on the foundation of health and home. Broken systems or ineffective processes in these domains have a disproportionate impact on our quality of life and society’s overall wellbeing. Conversely, any solution or technology that solves problems in these areas will have an impact that ripples far beyond them. 

That’s the only kind of impact we are interested in having at EliseAI. If you get excited by the thought of working really hard on these kinds of problems, then EliseAI is the right place for you.

About The Role

We are seeking a skilled IT Manager to join our dynamic company. The ideal candidate will be responsible for managing various aspects of our IT infrastructure, with a primary focus on technical support, SSO, compliance, cybersecurity, device management, access control, and vendor relationships. This will include working on immediate needs as well as planning and implementation, defining processes and policies, and collaborating with other teams.

Key Responsibilities

• Employee Technical Support:
  • Provide timely and proficient ad hoc technical support to employees, resolving inquiries related to technology issues, including software, hardware, network connectivity, tools and systems.
  • Assist with technical support for conference room and meetings/conferences as needed
• Cybersecurity and Phishing Prevention:
  • Implement and manage robust cybersecurity measures to protect company assets from external threats, including phishing attacks and malware.
  • Conduct regular security audits and vulnerability assessments to identify and address potential weaknesses in our systems.
• Single Sign-On (SSO) and Provisioning/Deprovisioning:
  • Administer and maintain SSO solutions to streamline user authentication processes across various platforms and applications.
  • Handle user provisioning and deprovisioning efficiently to ensure access control and data security.
• Device Management with JAMF and Hexnode:
  • Oversee the management of company devices (laptops, mobile devices, etc.) using JAMF and Hexnode, ensuring compliance with company policies and security standards.
  • Deploy software updates, patches, and security configurations to devices as needed.
• Access Control:
  • Manage access control systems and protocols to regulate user access to sensitive information and resources.
  • Implement and enforce access control policies to safeguard company data.
• Zoom Rooms Management:
  • Maintain and support Zoom Rooms infrastructure, including setup, configuration, troubleshooting, and optimization.
  • Collaborate with relevant teams to ensure seamless integration of Zoom Rooms with other IT systems.
• Inventory Management:
  • Maintain accurate records of company-owned equipment, including laptops, mobile devices, and peripherals.
  • Coordinate procurement and asset tracking processes to ensure efficient inventory management.
• Office Dashboards:
  • Maintain office dashboards tailored to the specific needs of different departments, providing real-time insights into relevant metrics and key performance indicators (KPIs).
• Vanta and SOC2 Compliance:
  • Work closely with internal teams and external auditors to achieve and maintain Vanta and SOC2 compliance.
  • Implement necessary controls and procedures to address compliance requirements effectively.
• Preparing Laptops for New Employees:
  • Prepare and configure laptops for new employees, ensuring they have the necessary software, security settings, and access permissions.
  • Provide training and support to new employees on IT policies and procedures.
• Vendor Relationship Management:
  • Cultivate and maintain positive relationships with vendors, including internet providers and other IT service providers.
  • Negotiate contracts, oversee service agreements, and resolve any issues or escalations with vendors in a timely manner.

Requirements

• Bachelor's degree in Computer Science, Information Technology, or a related field.
• Proven experience in IT security, systems administration, and network management.
• Excellent communication skills and the ability to collaborate effectively with cross-functional teams.
• Strong interpersonal, problem-solving skills and attention to detail.
• Proficiency in device management platforms such as JAMF and Hexnode.
• Demonstrated experience in administering and configuring Single Sign-On (SSO) solutions such as Okta, Rippling, and Google, including user provisioning, authentication policies, and integration with various applications and systems.
• Familiarity with access control systems, Zoom Rooms management, and inventory tracking software.
• Experience with compliance frameworks such as SOC2 and a commitment to maintaining compliance standards.
• Strong knowledge of cybersecurity best practices, including threat detection and incident response.
• Relevant certifications (e.g., CISSP, CompTIA Security+, JAMF Certified Administrator) are a plus.
• Attract top-tier talent to join our driven team

Why Join

Growth and impact. It’s not often that you can get in on the ground floor of a funded startup that’s scaling. That means that instead of following a playbook, you’ll be writing it. Every single day you will be challenged to identify how we can scale and execute on it. You’ll learn what works when you succeed and what doesn’t when you fail. Either way, the rest of the team will be here to support you.

Benefits

In addition to the growth and impact you’ll have at EliseAI, we offer competitive salaries along with the following benefits:

• Equity in the company in the form of stock options 
• Medical, Dental and Vision premiums covered at 100%  
• Fully paid parental leave
• Commuter benefits 
• 401k benefits
• Monthly fitness stipend
• Our brand new Midtown south office with an open floor plan, fully stocked kitchen, and company paid lunch
• Fun company social events through our Elise and the City program
• Unlimited vacation and paid holidays

We'll cover relocation packages from outside of the Greater NYC metro area - we'll make the move exciting, not painful.

Job Compensation Range:

The salary range for this role is $90,000- $160,000 EliseAI offers a competitive total rewards package which includes base salary, equity, and a comprehensive benefits & perks package. Exact compensation is determined based on a number of factors including experience, skill level, location and qualifications which are assessed during the interview process. Additional details about total compensation and benefits will be provided by our Recruiting Team during the hiring process.

EliseAI provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

If you need assistance and/or a reasonable accommodation in the application or recruiting process due to a disability, please contact us at HR@eliseai.com.

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