Solutions Engineer (Product Expert)

About EliseAI

EliseAI develops cutting-edge conversational AI technology for industries fundamental to our lives: housing and healthcare. Everything is built on the foundation of health and home. Broken systems or ineffective processes in these domains have a disproportionate impact on our quality of life and society’s overall wellbeing. Conversely, any solution or technology that solves problems in these areas will have an impact that ripples far beyond them. 

That’s the only kind of impact we are interested in having at EliseAI. If you get excited by the thought of working really hard on these kinds of problems, then EliseAI is the right place for you.

About The Role

As a Solutions Engineer at EliseAI, you will be integral to our product launch and support processes. You will work closely with clients, support engineers, and customer success managers to ensure smooth product implementations and troubleshooting. Your role involves developing launch tools, understanding product functionalities in-depth, and providing training and escalation support.

Key Responsibilities

• Conduct thorough discovery sessions with new clients to understand their product area and requirements.
• Act as the representative for Support Engineers within your product area, ensuring alignment and collaboration.
• Develop and maintain roadmaps for self-serve launch tools and internal launch settings, including quality assurance processes.
• Provide in-depth technical support and guidance to prospects, including product demonstrations, presentations, and explanations of complex technical concepts
• Guide Customer Success Managers through product implementations and act as a partner for training and escalation issues.
• Provide troubleshooting support for clients post-launch, addressing and resolving any issues within your product area.
• Gain an in-depth understanding of how the product works to meet client needs effectively, ensuring comprehensive knowledge transfer and support.

Requirements

• 3+ years of experience in a Solutions Engineer role at a SaaS company
• Willingness to travel up to 20% to meet and engage with prospective clients
• Strong understanding of product development and launch processes.
• Excellent problem-solving skills and the ability to troubleshoot technical issues.
• Experience working with cross-functional teams, including engineering, operations, and product management.
• Strong communication skills, with the ability to explain complex technical concepts to non-technical stakeholders.
• Familiarity with customer relationship management (CRM) tools and support ticketing systems.
• Ability to manage multiple tasks and priorities in a fast-paced environment.
• Experience with QA processes and developing self-serve tools is a plus.
• Ability to work independently and as part of a team, with a proactive approach to problem-solving and support.
• Willing to work in person at NYC headquarters with your team 4-5 days per week

 

Why Join

Growth and impact. It’s not often that you can get in on the ground floor of a funded (unicorn!) startup that’s scaling. That means that instead of following a playbook, you’ll be writing it. Every single day you will be challenged to identify how we can scale and execute on it. You’ll learn what works when you succeed and what doesn’t when you fail. Either way, the rest of the team will be here to support you.

Benefits

In addition to the growth and impact you’ll have at EliseAI, we offer competitive salaries along with the following benefits:

• Equity in the company in the form of stock options 
• Medical, Dental and Vision premiums covered at 100%  
• Fully paid parental leave
• Commuter benefits 
• 401k benefits
• Monthly fitness stipend
• Our brand new Midtown south office with an open floor plan, fully stocked kitchen, and company paid lunch
• Fun company social events through our Elise and the City program
• Unlimited vacation and paid holidays

We'll cover relocation packages from outside of the Greater NYC metro area - we'll make the move exciting, not painful.

Job Compensation Range:

The salary range for this role is $120,000 - $150,000. EliseAI offers a competitive total rewards package which includes base salary, equity, and a comprehensive benefits & perks package. Exact compensation is determined based on a number of factors including experience, skill level, location and qualifications which are assessed during the interview process. Additional details about total compensation and benefits will be provided by our Recruiting Team during the hiring process.

EliseAI provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

If you need assistance and/or a reasonable accommodation in the application or recruiting process due to a disability, please contact us at HR@eliseai.com.

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