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Senior Manager Digital Product Design
Toronto, ON
Mejuri is the category-defining fine jewelry brand redefining luxury, your way. Feeling disconnected from an industry that typically markets to men, co-founder and CEO Noura Sakkijha leveraged her learnings as a third-generation jeweler to rethink the way women purchase jewelry—for themselves. In only seven years, and with a team of over 75% women, Mejuri has shipped over one million orders and opened retail stores across the globe, all while introducing new products weekly.
As part of Noura’s original vision to empower women to invest in themselves, the brand launched the Empowerment Fund to support underrepresented women and non-binary individuals with the tools to empower themselves. Mejuri continues to reach new customers through exciting community initiatives and expansion into international markets, such as the UK, Australia and Germany.
We are a team of retailers, creatives, technologists and strategists, and we are looking for someone special to join our team.
Senior Manager Digital Product Design
Hi, I am Rohit, and I’m the Chief Digital Officer at Mejuri. I am looking for a Senior Manager, Digital Product Design to join our growing digital team.We are seeking an experienced Senior Manager, Digital Product Design at Mejuri, a critical player-coach role to drive the strategic vision for our digital channels, improving brand awareness and product interest through innovative digital experiences. As a design leader, you will oversee the end-to-end design and optimization of Mejuri's digital product solutions (website and mobile app), elevating the user and site experience, improving the site funnel metrics, advocating for a human-centered approach, fostering collaboration across cross-functional teams, and not shying away from getting your hands dirty!
What you'll do
Strategic Leadership
- Collaborate with different stakeholders (brand, creative, digital product, merchandising, and marketing) to develop a comprehensive design strategy for the website and mobile app vision, ensuring alignment with the company objectives.
- Drive innovative solutions for complex business challenges, leveraging user research, usability testing, and a data-informed approach to decision-making.
- Think strategically about long-term design impacts while considering technical constraints and aligning with business goals.
- Translate consumer insights into actionable strategies to optimize conversion funnels and strengthen Mejuri’s brand distinction.
- Champion continuous improvement in site performance and user experience through hypothesis-driven testing and experimentation.
- Act as a subject matter expert and thought leader in digital design, fostering a culture of excellence within the team.
Design Execution
- Oversee the ideation, development, and delivery of digital product designs, ensuring a seamless and impactful customer journey.
- Create wireframes, user flows, mockups, and functional prototypes to effectively communicate and test design ideas.
- Execute with a meticulous focus on holistic flow design, addressing feature details, edge cases, and the needs of cross-functional stakeholders.
- Independently plan and conduct usability tests and research, providing actionable insights to inform the roadmap and improve the customer journey.
- Maintain and govern Mejuri's design system framework, driving systematic design thinking and cross-functional collaboration while ensuring scalable, consistent experiences across all digital touchpoints.
- Champion and enforce accessibility standards throughout our digital ecosystem, ensuring WCAG compliance and inclusive design practices across web and mobile applications.
Collaboration and Communication
- Partner with cross-functional teams throughout the design process and product lifecycle.
- Manage design reviews, presenting concepts and rationale to the cross-functional leadership as needed.
- Serve as an advocate for design excellence, ensuring all deliverables consistently reflect Mejuri’s brand identity and elevate the customer experience.
Team Leadership
- Mentor and grow a talented team of designers, cultivating an environment that supports creativity, collaboration, and professional development.
- Balance hands-on design work with mentorship and leadership, fostering growth within the design team.
- Prioritize workload and manage deadlines effectively, demonstrating the ability to assess the strategic value of initiatives.
- Set a high bar for visual and interaction design, ensuring impeccable attention to detail and alignment with conversion goals.
Key Performance Indicators
- Net Promoter Score (NPS): Measure satisfaction with specific digital touchpoints or experiences, such as checkout, navigation, or product pages.
- Bounce Rate / Time on Site / Session Duration: Track engagement and how effectively the design keeps users interacting with the website.
- Conversion Rate: Measure the percentage of visitors who complete a desired action, such as making a purchase or signing up for an email list.
- Accessibility Compliance: Track adherence to accessibility standards (e.g., WCAG), ensuring inclusive design.
- Design System Adoption: Measure the percentage of components reused from the design system to ensure consistency and efficiency.
What you'll bring to the team
- Experience and Expertise: Relevant design experience within a fast growing business, ideally with prior experience in e-commerce. A comprehensive portfolio showcasing your UX/UI design process, robust visual skills, and a commitment to delivering exceptional user experiences.
- Technical Skills: Proficiency in tools such as Figma, Notion, Sanity, G-Suite, Linear and Shopify.
- Strong understanding of working with and optimizing design systems, as well as accessibility principles to create inclusive designs.
- Human-Centered Approach: Hands-on experience conducting usability studies and user testing, with the ability to synthesize findings and incorporate feedback into the design process. Demonstrated success in employing a data-informed and data-driven approach to design.
- Attention to Detail: Meticulous attention to detail and a commitment to high-quality output, coupled with an agile mindset that thrives in iterative, collaborative, and adaptive environments.
- Problem-Solving and Innovation: A creative and innovative thinker with a problem-solving aptitude for addressing complex design challenges, always staying updated on the latest design trends and bringing fresh perspectives to design solutions.
- Communication and Leadership: Strong communication skills for effective collaboration with cross-functional teams, with a proven ability to lead and drive design projects from concept to implementation. Regularly shares design rationale and influences stakeholders at all levels.
- Proactive and Self-Motivated: A proactive, self-motivated approach with the ability to excel in a dynamic and fast-paced environment. Demonstrates a commitment to driving the growth and success of design projects and initiatives.
Benefits at Mejuri:
- A minimum of three weeks vacation, plus personal days and three religious observance days.
- A hybrid work model for all corporate roles.
- ‘Mejuri Passport’ which allows employees who meet specific criteria to work in other locations for one month per year.
- Comprehensive medical and dental benefits, including mental health coverage, and generous personal and sick days for our full-time employees. We also offer bereavement leave, including miscarriage and stillbirth support.
- Parental leave salary top-up of up to 80%, as well as a personalized return-to-work transition and accommodation plan for full-time employees.
- Semi-annual performance reviews.
- A generous product discount!
Please note that these benefits apply to full-time employees.
Location [Toronto, Ontario]
At Mejuri we embrace a hybrid working environment and support our corporate employees to be successful whether they are at home or in the office. The primary purpose of our offices is to drive collaboration and deepen relationships with one another. This position requires in office work 3 days a week and remote work 2 days a week
Application deadline
Early Application Deadline January 22nd 2025
Application Deadline February 1st 2025
#LI-Hybrid
At Mejuri our success is driven by a strong commitment to our Purpose and Values. They're the foundation of our operations, defining how we show up, solve problems, and accomplish incredible things—together.
Our strength comes from each team member's dedication to embracing and embodying these Values daily. This isn't merely a duty; it's a passion that defines us. They guide us in providing extraordinary experiences for our customers and fostering an innovative environment. Success, for us, means living our values relentlessly.
Our values are:
RAISE THE BAR | Stay Curious, Share/Seek Feedback and Strive for Excellence
CUSTOMER OBSESSED | Get Close to the Customer and prioritize them in our decisions
EMPOWERED OWNERS | Treat the company like your own and take initiative
FIND A WAY| Seek simple, creative solutions, and act fast
DRIVE RESULTS| Be clear on your goals and be relentless in achieving them
TEAM FIRST | Value team success over pesonal Ego
Accommodation / Accessibility:
Mejuri does not discriminate in hiring or terms and conditions of employment because of an individual’s race, ancestry, colour, place of origin, religion, gender, gender identity, national origin, citizenship, age, disability, sexual orientation, family status or marital status, or any other protected category recognized by provincial or federal laws.
Should you require any accommodation, please inform us and we will work with you to meet your accessibility needs. For any accessibility-related assistance, requests for information in accessible alternative formats or to report any accessibility problems, please share in your application.
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