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Operations Manager (Fulfillment Centre)

Toronto
Mejuri is the category-defining fine jewelry brand redefining luxury, your way. Feeling disconnected from an industry that typically markets to men, co-founder and CEO Noura Sakkijha leveraged her learnings as a third-generation jeweller to rethink the way women purchase jewelry—for themselves. In only seven years, and with a team of over 75% women, Mejuri has shipped over one million orders and opened retail stores across the globe, all while introducing new products weekly.
 
As part of Noura’s original vision to empower women to invest in themselves, the brand launched the Empowerment Fund to support underrepresented women and non-binary individuals with the tools to empower themselves. Mejuri continues to reach new customers through exciting community initiatives and expansion into international markets, such as the UK, Australia and Germany.
 
We are a team of retailers, creatives, technologists and strategists, and we are looking for someone special to join our team.

Operations Manager

As a result of growth at the Fulfillment Center and our global expansion, we require a skilled Operational Manager to lead our outbound area. This is an exciting opportunity where you will lead people, build and scale the operations and continually look for opportunities to improve on our core measures of success. 

What You'll Do:

  • Own the Outbound function including daily execution, workflow management and proactive management of the outbound operation.  
  • Lead a team of 3 team Leads and 25 Associates (expands to 5 supervisors, 18 leads and 250+ associates). Strong ability to manage individuals through the talent cycle ( (e.g., onboarding, coaching, feedback, career development, etc). 
  • Responsible for KPIs (on-time shipment, cost, quality, safety) including root cause analysis, action identification and gap closure. 
  • Leads weekly and monthly labor planning cadence, including capacity analysis, balancing labor needs with demand and preparing for high volume weeks. 
  • Responsible for productivity including deep dives, improvement opportunities and managing Associate performance. 
  • Identifies, develops and implements new processes, KPIS and continuous improvement initiatives. Creates a continuous improvement mindset in the department. 
  • Leads initiatives and mid-size projects across Operations and with cross-functional teams. 
  • Leads peak preparation and its successful execution. 
  • Strong focus on training and developing Leads so that they are able to progress laterally or through promotions in the company. 
  • Creates an engaging and safe environment for Team Leads and Associates. 

What You'll Bring To The Team:

  • Experience leading an operation or closely related supply chain area (e.g., transportation team etc). 
  • Passion for engagement and employee growth and ability to lead individuals through the performance cycle. 
  • Continuous improvement mindset - Always looking for the next opportunity to improve our results. 
  • Ability to deep dive KPIS, identify root causes and put into place actions. 
  • You are a builder - ready to create new KPIs, processes and standardizations. Success in a role is not only execution, but creating and scaling. 
  • Comfortable with undertaking analysis such as capacity analysis, productivity deep dives and cost analysis (bonus points comfortable with business cases, budgets). 
  • Ability to lead initiatives and mid-size projects cross-functionally from idea to execution. 
  • Strong leadership and team building skills. 
  • Excellence problem-solving skills.
  • Thrive in ambiguous situations and build process and standardization to stabilize.
  • Strong communicator with peers, leaders and Associates. 

Location: Our Distribution Centre is located in North York. Given the nature of the role, the Operations Manager would need to be onsite 5 days a week. 

At Mejuri our success is driven by a strong commitment to our Purpose and Values. They're the foundation of our operations, defining how we show up, solve problems, and accomplish incredible things—together.

Our strength comes from each team member's dedication to embracing and embodying these Values daily. This isn't merely a duty; it's a passion that defines us. They guide us in providing extraordinary experiences for our customers and fostering an innovative environment. Success, for us, means living our values relentlessly.

Our values are:

RAISE THE BAR | Stay Curious, Share/Seek Feedback and Strive for Excellence

CUSTOMER OBSESSED | Get Close to the Customer and prioritize them in our decisions

EMPOWERED OWNERS | Treat the company like your own and take initiative 

FIND A WAY| Seek simple, creative solutions, and act fast

DRIVE RESULTS| Be clear on your goals and be relentless in achieving them 

TEAM FIRST | Value team success over personal Ego 

Accommodation / Accessibility:
Mejuri does not discriminate in hiring or terms and conditions of employment because of an individual’s race, ancestry, colour, place of origin, religion, gender, gender identity, national origin, citizenship, age, disability, sexual orientation, family status or marital status, or any other protected category recognized by provincial or federal laws.
 
Should you require any accommodation, please inform us and we will work with you to meet your accessibility needs. For any accessibility-related assistance, requests for information in accessible alternative formats or to report any accessibility problems, please share in your application.
 
 

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Demographic Survey for Mejuri

At Mejuri, it is our mission to cultivate and celebrate inclusivity across all levels of our organization & throughout our candidate experience process, as well as represent the communities we serve. To stay true to creating a process that is reflective of your needs, we are gathering demographic data and kindly request your voluntary participation. We invite you to complete this optional survey to help us evaluate our diversity and inclusion efforts. Submission of the information on this form is strictly voluntary and refusal to provide it will not subject you to any adverse treatment or affect your job application. You will also have the option to select "Prefer not to answer" for each question. Information obtained will be kept separate from your name or job application. This information will be kept secure and confidential and will be used solely to evaluate our diversity and inclusion efforts. Your participation will help to drive meaningful change within our company, our culture, and our brand. Our intention is to use this data to inform Mejuri’s Diversity, Equity and Inclusion strategy and roadmap, by identifying areas of priority and importance when it comes to attracting a diverse and represented workforce.

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