Associate Member of Staff, Associate Systems Administrator

Description  

MEMX is searching for an Associate Systems Administrator. The Associate Systems Administrator will be responsible for managing and maintaining the company's IT network, servers, and security systems. This entry-level role will require the individual to assist in troubleshooting technical issues, implementing system improvements, and ensuring the smooth operation of the IT infrastructure. They will also be expected to learn and adhere to company policies and procedures, and work collaboratively with colleagues to solve basic problems. Training and guidance will be provided to help them develop their skills and knowledge in the field.   

MEMX currently has a U.S. presence in these states: California, Colorado, Connecticut, Florida, Georgia, Illinois, Kansas, Maine, Maryland, Massachusetts, Michigan, Nevada, New Jersey, New York, North Carolina, Oregon, Pennsylvania, South Carolina, & Utah.  

*If you live outside of the above states, please list in your application and our team will evaluate. 

What You’ll Do  

• Serve as the first point of contact for IT support tickets - triage, resolve, and escalate when needed
• Manage and support endpoints throughout their lifecycle - setup, deployment, maintenance and decommissioning
• Monitor endpoint health, backups, patch compliance, and ensure alignment with company policies
• Maintain accurate hardware and software inventory records
• Assist in employee onboarding and offboarding, including provisioning devices, accounts, and access privileges
• Work with senior administrators to implement improvements, refine automation, and maintain documentation
• Apple knowledge of networking concepts (DNS, VPN,SSH, Wi-Fi) to troubleshoot and support connectivity
• Provide support for collaboration tools (Office 365, Zoom, Slack)   

Requirements 

• Bachelor's degree in Computer Science, Information Technology, or equivalent professional experience
• Basic understanding of IT networks, servers, and security systems
• Familiarity with troubleshooting technical issues and implementing system improvements
• Basic knowledge of networking protocols and concepts 
• Strong communication skills, both written and verbal
• Ability to work collaboratively and effectively in a team environment
• Strong problem-solving skills and attention to detail

Preferred Qualifications  

• Prior internship or work experience in an IT-related role
• Knowledge of IT infrastructure management tools
• Experience with device management platforms (Jamf, Intune, or similar MDMs) 
• Exposure to Linux or Windows Server administration 
• Familiarity with identity platforms (Okta, AzureAD) 
• Understanding of endpoint and identity security best practices (MFA, SSL, certificate management 

Additional Skills that are a plus 

• Experience with Jira or similar ticketing/project tracking systems 
• Experience with enterprise device management for macOS, Windows, and iOS 
  endpoints via MDM platforms
• Office 365 Administration (users, mail, Teams/Sharepoint) 
• Okta Identity Administration (SSO, MFA) 
• Scripting or automation abilities (Bash, Python, etc)

Benefits 

At MEMX you will have the ability to work with a talented team of professionals who bring diversity of thought and background. You will have the opportunity to shape the future of our company and the impact MEMX will have on our clients and the broader markets. We offer competitive employee benefits and perks and will continue to make this a priority to attract the best.   

• Work From Home 
• Health Care Plan (Medical, Dental & Vision) 
• Retirement Plan (401k) 
• Life Insurance (Basic, Voluntary & AD&D) 
• Unlimited Paid Time Off 
• Generous Paid Family Leave 
• Short Term & Long-Term Disability 
• Training & Development 
• Wellness Resources 

Pay Range: $60,000 - 80,000 USD  

*Pay ranges are a general guideline only and not a guarantee of compensation. Compensation may vary depending on a number of factors, including a candidate’s qualifications, skills, competencies and experience, and location. 

Equal Opportunity Statement   

MEMX is an equal opportunity employer. We are committed to creating a diverse and inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.  

Diversity Inclusion Statement  

At MEMX, we believe that diversity and inclusion are essential to driving innovation and success. We welcome and celebrate individuals from all backgrounds and perspectives, and we strive to create an inclusive culture where everyone can thrive.