Tech@Hand IT Coordinator

About the Mental Health Association of San Francisco (MHASF):

MHASF is a mental health peer-run nonprofit located in downtown San Francisco serving people and agencies across the Bay Area since 1947. As mental health consumers ourselves, we center the lived expertise of people with mental health challenges in our advocacy, education, and support programs, and believe that dignity and recovery in mental health are something everyone can experience. Our staff is dedicated to creating spaces for learning and healing around stigmatized and under-resourced areas in mental health—hoarding and cluttering behavior, peer employment support, wellness & nutrition, community-based crisis response, service navigation, and more. MHASF strongly-encourages people with lived experience of mental health challenges to apply and grow with us! 

Department: Peer Services

Job Status: Full-time (30 hours); Non-exempt; Fixed End Date

Hours & Location:

• 9am - 5pm, Monday - Friday
• In-person at MHASF Headquarters

Salary: $32.69/hourly (30 hours per week)

Benefits:

• 100% Employer Paid Medical: Kaiser HMO or Blue Shield PPO
• 100% Dental, vision, life & long-term disability coverage; EAP
• Health and Dependent Care FSA, Commuter Check, and 403(b) options available
• Ongoing access to MHASF continuing education and skill-building workshops- all training time paid
• Excellent opportunity for advancement-over 70% of our staff have been promoted internally at least once!

Reports To: VP of Peer Services

Supervisees: None

Overview of Position:

MHASF’s Tech@Hand program provides access to technology to increase digital skills and access to mental health care and support for mental health consumers in San Francisco with a focus on transition aged youth (TAY) ages 18 to 26 and socially isolated transgender adults.  The Tech@Hand IT Coordinator plays a critical role in supporting our Tech@Hand program participants in using a laptop or iPad, navigating online platforms, and acquiring the technical skills needed to successfully engage in job searches, online learning, and other digital literacy activities.  The IT Coordinator works in collaboration with the Tech@Hand Digital Peer Navigators (DPN) and the Tech@Hand Program Coordinator.  The IT Program Coordinator is responsible for the initial set-up and ongoing maintenance of MHASF’s computer lab and supports the DPNs with providing individualized support to Tech@Hand program participants to create connections to devices, internet, resource navigation, and digital mental health support through compassionate, participant-centered, peer learning experiences. The Tech@Hand IT Coordinator is also available to provide general support to MHASF’s IT team. This position is currently funded until June 30, 2026.

Responsibilities:

• Initial set-up of the Tech@Hand computer lab
• Ongoing maintenance of the computer lab’s technology devices
• In collaboration with DPN’s, support program participants with navigating online platforms and acquiring technology skills
• Provide general support to MHASF’s IT team

As job descriptions cannot be exhaustive, the above list of responsibilities is intended to provide a general overview of duties to be assigned and in no way is a comprehensive list of position duties and responsibilities. 

Qualifications:

• Bachelor’s degree in Information Technology or related field or 2 years of professional work experience in the IT field
• Familiarity with digital literacy programs
• Experience with computer set-up and hardware
• Strong verbal and written communication skills, with the ability to explain technical concepts to non-technical users in a patient and supportive manner
• Proficiency in common computer applications, including Microsoft Office, Google Suite, and popular video conferencing platforms
• Ability to troubleshoot technical issues and support participants in finding solutions to digital access challenges
• Experience working with diverse populations, including low-income individuals, people with disabilities, and individuals with varying levels of education and technical expertise.
• Professional computer skills including software knowledge in Office 365, the iOS and Android operating systems and other web-based collaboration/communication tools (e.g., Slack)
• Personal lived experience with mental health challenges and recovery
• Commitment to upholding the mission and values of MHASF

Physical Requirements 

The position requires long periods of work at a desk, which may involve sitting or standing and the use of a computer, keyboard, mouse, and desk phone. The office building and between floors of the building, and to travel short distances (under 1 mile) is required. Other physical tasks may involve reaching, pulling, pushing, bending, climbing a stepladder, use of a dolly to move items weighing up to 50 lbs., and lifting and carrying up to 20 lbs. 

Equal Opportunity Employment Statement

Mental health challenges can affect anyone at any time, regardless of identity or background, and consequently the communities we serve are highly diverse. As a peer-run organization, we also recognize the importance of lived experience as an irreplaceable form of expertise and as a basis for building trust and providing effective services. We welcome and strongly encourage people from historically marginalized and economically disadvantaged groups, including people who identify as disabled or neurodivergent, to apply to work with us. 

MHASF is committed to providing equal employment opportunities to all qualified applicants for employment and does not discriminate on the basis of race, religion, color, national origin, ancestry, physical or mental disability, medical condition, genetic information, marital status, sex, gender or gender identity, gender expression, age, sexual orientation, military or veteran status, or any other factor not related to ability to successfully fulfill the requirements of the position.