Job Application for Administrative Assistant at WellPower

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WellPower provides you with the support you need to help you develop a career in helping others succeed. We innovate, adapt, and leverage the diverse perspectives of the people on our team and the people we serve in everything we do.

WellPower values and is strengthened by diversity. We are committed to ending bias and discrimination in our community and ensuring equity within all aspects of our organization. We are proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment, transfer, or promotion opportunities without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

Administrative Assistants provide courteous and professional customer service to the people we serve, staff, and visitors. Provide front and back office clerical services including but not limited to: maintaining schedules, answer phones, develop flyers/documents, produce reports, track data, room reservations, mail distribution, records maintenance, and general administrative support to teams at a site. Assist staff, managers, and/or other supervisors as assigned. Bilingual (Spanish speaking) preferred.

Learn more about WellPower:

Schedule: Monday - Friday 8am - 5pm (Fully On Site)

Location: 4455 E 12th Ave, Denver CO, 80220

Pay Range & Benefits:

$25.69/hr
Language Differential - $2.50/hr for bilingual proficiency in Spanish & ASL

WellPower is committed to fair and equitable hiring with salaries based on relevant factors, such as work experience, education, and certification/licensure (rather than wage history). Toward the principle of equal pay for equal work, we post and hire within defined hiring salary ranges. We ask all applicants to carefully review the hiring salary range for each posted job opportunity, as we will not hire outside the predetermined range.

All full-time, benefits eligible employees will be eligible for WellPower’s benefits plan. For a full description of benefit offerings, please visit: https://wellpower.org/workplace-of-choice/.

Responsibilities & Duties:

Create a positive experience for the people we serve and guests through professional conduct and customer service at the front desk. Ensure front desk and lobby are aesthetically pleasing, safe, and friendly for all guests.
Receive and screen clinic telephone communications ensuring callers are directed to the appropriate destination in a timely fashion.
Maintain positive interpersonal interactions with internal and external customers. Apply situational awareness and appropriate techniques to handle situations before they escalate.
Maintain Outlook calendar, tasks, room reservations and meetings, and fulfill email requests as appropriate.
Maintain each consumer’s HIPAA rights, and other protections of confidentiality and privacy.
Maintain records and files.
Organize, compose, and produce letters, memoranda, reports, and other documents, ensuring grammar, spelling, and punctuation are correct. Compose some routine correspondence. Generate and submit necessary reports.
Maintain appropriate boundaries that avoid creating dual relationships.
Replace toner and paper in equipment. Copy/scan/fax information as required.
Sort and distribute incoming mail and prepare outgoing mail.
Arrange transportation authorizations and the transportation for dependent clients.
Attend meetings as assigned.
Accurately schedule consumer appointments with psychiatrists, nurses and other clinical staff. Input and extract data from the appointment scheduling system.
Check-in consumers at each visit. Verify demographic and insurance information and collect co-pays. Understand insurance and accounts receivable information to maintain minimal consumer balances.
If applicable to your site, read, understand, and excel in procedures for maintaining consistent standards of the paper and electronic medical record (EMR), which is outlined in the HISM manual and in the monthly eCET updates.
Ensure prompt, accurate, and efficient handling of documents for filing and scanning: items such as consumer identification, medical record number, team number, and general status of treatment. Make sure consumer records are accurate and complete.
Complete requests for information from both clinical and administrative staff.
Follow organizational and departmental procedures, rules and guidelines. Execute all benchmarks and deliverables assigned.
Arrange transportation authorizations and the transportation for dependent clients.
Complete requisitions for needed office supplies and equipment. Coordinate basic office maintenance and janitorial needs.
In Front Office Managers absence, provide for coordination of clinic needs and program. Perform a variety of administrative duties to ensure smooth running of the clinic.
Maintain a trauma informed environment of wellbeing.
Perform other duties as assigned.

Requirements and Qualifications

High School Diploma or equivalent and a minimum of two years: Administrative Assistant, Customer Service, or Receptionist experience, plus the ability to type 60 wpm are required. Work experience at a health clinic or mental health organization preferred.

Or,

Bachelors degree plus a minimum of 2 years working as a mental health clinician and the ability to type 60 wpm required.

Why else might you want to consider working at WellPower?

Named Top Workplace - we have been named a Top Workplace by the Denver Post for 12 years
Champion Social Justice Causes - we are committed to ending anti-Black racism in our community
9 Paid Holidays – including Juneteenth, Martin Luther King Jr. Day and more
Robust Benefits Package – our benefits start at 30 hours per week and include medical, dental, and vision insurance, and a retirement match
Employee Resource Groups – our ERG’s offer a chance to connect, address workplace challenges and get support from individuals who share similar characteristics or life experiences
Gainsharing – we offer a bonus to employees if the organization meets certain requirements for the year
$53,435.00/year minimum wage for all employees – we believe that our employees should earn a livable wage conducive to the cost of living in Denver, Colorado
Free Licensure Supervision – for LCSWs/LPCs/LMFTs
Sports Leagues – we offer a variety of activities for our employees, including bowling, dragon boat racing, volleyball leagues, and more

Tuberculosis (TB) screening, testing - TB screening and testing, is required and must be completed prior to hire ( i.e., preplacement), and maintained during employment

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I certify that all of the information I have provided in this application is true and complete, without omissions of any kind. I understand and agree that if at any time, it is discovered that any information provided by me in this application is false, misleading or incomplete, this application will be void, and WellPower, may, in its sole discretion and without liability to me immediately terminate my employment.

I authorize all employers, educational institutions and persons named in this application to give any information regarding my previous employment, my character, and my qualifications to WellPower or its authorized representatives. I hereby release these employers, educational institutions and persons from all liability to me for providing this information.

I understand and agree that this application is not a contract nor an offer by WellPower to form a contract. I acknowledge and agree if hired, my employment with WellPower will be “at will,” meaning that either I or WellPower may terminate the employment relationship at any time for any reason or no reason, with or without cause, with or without notice, and with WellPower’s only obligation to me being to pay salary or wages owed for work performed prior to termination.

Except as stated in the following paragraph, I understand and agree that no manager or employee of WellPower has authority to enter into any agreement for employment for a definite period of time or to make any agreement with me that would alter the employment “at will” relationship. Therefore, I agree that it would be unreasonable for me to believe that any statements from WellPower, whether oral or written (including any policies or procedures that I may be provided), create a contract between WellPower and me or alter the employment at-will relationship.

I understand and agree that if hired, my status as an at-will employee could be changed only if (1) enter into a written agreement with WellPower entitled “(Contract of Employment for (my name)” and signed by WellPower’s Chief Executive Officer, Human Resources Director and me; or (2) I become a member of the Collective Bargaining Unit under the Collective Bargaining Agreement between WellPower and Service Employees International Union, Local 105 AFL-CIO, and the employment at-will relationship is altered by that Collective Bargaining Agreement.

7.701.8 PERJURY STATEMENT—APPLICATION FORMS FOR EMPLOYMENT WITH A CHLD CARE PROVIDER [EFF. 9/3/99]

Any applicant who knowingly or willfully makes a false statement of any material fact of thing in the application is guilty of perjury in the second degree as defined in Section 18-8-503, C.R.S., and upon conviction thereof, shall be punished accordingly.

To promote equity in hiring practices, WellPower posts a set hiring salary range for every position. I understand the hiring range for this role and would be willing to accept an offer within that range.

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We recognize that people’s identities are complex. The Equal Opportunity Employment Office options do not usually capture how people identify. To work toward a better solution, we are providing these Self-ID options in the Voluntary Demographics section below. You may choose: "I prefer not to answer" any or all of the self-ID questions.

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Administrative Assistant

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