Job Application for Service Success Specialist at WellPower

WellPower provides you with the support you need to help you develop a career in helping others succeed. We innovate, adapt, and leverage the diverse perspectives of the people on our team and the people we serve in everything we do.

WellPower values and is strengthened by diversity. We are committed to ending bias and discrimination in our community and ensuring equity within all aspects of our organization. We are proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment, transfer, or promotion opportunities without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

Learn more about WellPower:

PAY RANGE & BENEFITS:

Starting wage: $28.96/hr

WellPower is committed to fair and equitable hiring with salaries based on relevant factors, such as work experience, education, and certification/licensure (rather than wage history). Toward the principle of equal pay for equal work, we post and hire within defined hiring salary ranges. We ask all applicants to carefully review the hiring salary range for each posted job opportunity, as we will not hire outside the predetermined range.

All full-time, benefits eligible employees will be eligible for WellPower’s benefits plan. For a full description of benefit offerings, please visit: https://WellPower.org/workplace-of-choice/.

Position Summary:

Assist the people we serve in having exceptional service experiences at WellPower by providing education, training, and technical support to access and utilize services, particularly telehealth and technology-based connections. Participate in quality improvement and assurance activities to assess how effectively and efficiently people connect with the right providers, services, and resources to increase the likelihood of meeting their treatment goals.

Responsibilities:

Help individuals and families navigate service access (assess for equity, review options, set expectations, answer questions, and address concerns), particularly with technology-based platforms
Provide group and individual instruction to assist people we serve with registration and download of necessary technology platforms to participate in telehealth services
Provide informational sessions and instruction to community partners and staff around supporting people we serve on technology and specific platforms (Microsoft Teams, WellPower App, etc.)
Provide basic technology problem solving to the people we serve, and collaborate with Information Systems on more complex trouble-shooting issues
Promote community and technology platform resources available to the people we serve, in compliment to their treatment plan and particularly in times of transition (example: first point of contact to next service)
Communicate feedback from people we serve to improve service delivery processes and systems design
Assist in the development and distribution of educational materials for the people we serve, for more informed and effective participation in services (resource options, what to expect next, digital literacy, telehealth engagement)
Respond to calls, complaints, and grievances as requested, ensuring the review, resolution and documentation processes are fair, respectful, and completed in a timely manner.
Participate in the Well-being Partnership Council (an Advisory Council composed of staff, individuals receiving services, and family members of those receiving services)

Maintain an environment that is strengths-based, recovery and resilience-oriented, trauma-informed, anti-racist, and supports the health and wellbeing of everyone.

Perform other projects and duties as assigned.

EDUCATION

Bachelor’s Degree within a healthcare or behavioral health field preferred or at least 4+ years of related experience.

EXPERIENCE:

Minimum 1 year experience working in health care or behavioral health field
Proficient with the use of computers, smartphones, iPads
Bilingual (Spanish) proficiency strongly preferred
Personal lived experience working on mental health recovery, or family member or care giver for someone living with mental health issues of interest

TYPICAL PHYSICAL DEMANDS: Requires sitting, standing, bending and reaching. May require lifting up to 50 pounds. Requires manual dexterity sufficient to operate standard office machines such as computers, fax machines, the telephone and other office and/or clinical equipment.

WORKING CONDITIONS:

Machines and Equipment to be Used: Computers, scanners, calculators, fax machines, copiers, telephone and a variety of other office/clerical equipment. Will require virtual and in-person activities. May require occasional evening or weekend hours.

Why else might you want to consider working at WellPower?

Named Top Workplace - we have been named a Top Workplace by the Denver Post for ten consecutive years
Champion Social Justice Causes - we are committed to ending anti-Black racism in our community
9 Paid Holidays – including Juneteenth, Martin Luther King Jr. Day and more
Robust Benefits Package – our benefits start at 30 hours per week and include medical, dental, and vision insurance, and a retirement match
Employee Resource Groups – our ERG’s offer a chance to connect, address workplace challenges and get support from individuals who share similar characteristics or life experiences
Gainsharing – we offer a bonus to employees if the organization meets certain requirements for the year
$50,000/year minimum wage for all employees – we believe that our employees should earn a livable wage conducive to the cost of living in Denver, Colorado
Free Licensure Supervision – for LCSWs/LPCs/LMFTs
Sports Leagues – we offer a variety of activities for our employees, including bowling, dragon boat racing, volleyball leagues, and more

Tuberculosis (TB) screening, testing - TB screening and testing, is required and must be completed prior to hire ( i.e., preplacement), and maintained during employment

Create a Job Alert

Interested in building your career at WellPower - All Jobs? Get future opportunities sent straight to your email.

First Name

Last Name

Country

Phone

Location (City)

Resume/CV*

Accepted file types: pdf, doc, docx, txt, rtf

Cover Letter

Accepted file types: pdf, doc, docx, txt, rtf

Degree

Select...

Discipline

Select...

Start date year

End date year

LinkedIn Profile

Website

Your Current Address:

If you have a preferred first name, please provide it.

Is any additional information related to a change of names, use of a surname, or nickname necessary to enable us to check your work record?

Select...

If yes, please explain?

Are you 18 years of age or older?

Select...

Have you ever been employed at the Mental Health Center of Denver?

Select...

If yes, when?

Can you provide proof of eligibility to work in the United States?

Select...

Did you graduate from high school or hold a GED?

Select...

Provide your high school's Name and Address:

List the name and addresses for all Colleges and/or Universities you have attended:

List any languages that you are fluent in other than English:

List any business machines or equipment which you have experience operating:

Do you have any other skills that you wish to mention (typing speed, MS Office, software, other special skills or training.)

Do you hold a Professional License?

Select...

If yes, list the license name and license number:

List any professional certifications you hold:

Driving Positions: Do you have a valid Colorado driver's license?

Select...

Driving Positions: Provide your Driver's License Number:

Driving Positions: What driver's license class do you hold?

Class R

Class A

Class B

Class C

Driving Positions: What state issued your driver's license?

Select...

Driving Positions: Have you ever had your driver's license suspended or revoked in the last 3 years?

Select...

Driving Positions: If yes, give details:

Have you ever been fired from a job or asked to resign?

Select...

If yes, please explain:

Applicant's Certification & Acknowledgement

Select...

I certify that all of the information I have provided in this application is true and complete, without omissions of any kind. I understand and agree that if at any time, it is discovered that any information provided by me in this application is false, misleading or incomplete, this application will be void, and Mental Health Center of Denver (“MHCD”), may, in its sole discretion and without liability to me immediately terminate my employment.

I authorize all employers, educational institutions and persons named in this application to give any information regarding my previous employment, my character, and my qualifications to MHCD or its authorized representatives. I hereby release these employers, educational institutions and persons from all liability to me for providing this information.

I understand and agree that this application is not a contract nor an offer by MHCD to form a contract. I acknowledge and agree if hired, my employment with MHCD will be “at will,” meaning that either I or MHCD may terminate the employment relationship at any time for any reason or no reason, with or without cause, with or without notice, and with MHCD’s only obligation to me being to pay salary or wages owed for work performed prior to termination.

Except as stated in the following paragraph, I understand and agree that no manager or employee of MHCD has authority to enter into any agreement for employment for a definite period of time or to make any agreement with me that would alter the employment “at will” relationship. Therefore, I agree that it would be unreasonable for me to believe that any statements from MHCD, whether oral or written (including any policies or procedures that I may be provided), create a contract between MHCD and me or alter the employment at-will relationship.

I understand and agree that if hired, my status as an at-will employee could be changed only if (1) enter into a written agreement with MHCD entitled “(Contract of Employment for (my name)” and signed by MHCD’s Chief Executive Officer, Human Resources Director and me; or (2) I become a member of the Collective Bargaining Unit under the Collective Bargaining Agreement between MHCD and Service Employees International Union, Local 105 AFL-CIO, and the employment at-will relationship is altered by that Collective Bargaining Agreement.

7.701.8 PERJURY STATEMENT—APPLICATION FORMS FOR EMPLOYMENT WITH A CHLD CARE PROVIDER [EFF. 9/3/99]

Any applicant who knowingly or willfully makes a false statement of any material fact of thing in the application is guilty of perjury in the second degree as defined in Section 18-8-503, C.R.S., and upon conviction thereof, shall be punished accordingly.

To promote equity in hiring practices, WellPower posts a set hiring salary range for every position. I understand the hiring range for this role and would be willing to accept an offer within that range.

Select...

I certify that I meet the minimum qualifications (education/experience requirements) for the role as listed in the job posting at the time of my application.

Select...

For this role, Bilingual English/Spanish proficiency is preferred (not required). Are you fluent in Spanish?

Select...

Service Success Specialist

Apply for this job